DISSATISFACTION WITH RENTALCARS.COM

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“DISSATISFACTION WITH RENTALCARS.COM”

Written on: 10/07/2012

The moral to the issue below is: NEVER make your booking with rentalcars.com ALWAYS deal direct with the company that is providing the car. rentalcars.com's customer service skills left a lot to be desired and showed no empathy.

My issue is with rentalcars.com whom we initially booked the hire car with, NOT Alamo in Weymouth where we picked the car up from. My partner & I inadvertently paid the insurance on the car twice and we were not able to get a reversal on our debit card. Alamo were very understanding & apologetic of this issue but there was nothing they could do. rentalcars.com would not speak to us and fobbed us off.

  • 13 June 2012

    Date of hire (month/year)

  • Weymouth, UK

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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