Written on: 16/06/2012
We hired through a car from Alicante Airport from RentalCars.com.
The company supplying the car was Drivalia. first there was 83 Euros for a tank full of fuel at least one third of which we weren't going to use. When the car broke down on the third day at 17:30 we phoned the Drivalia number. They were not at all helpful. We were about 10km out of Denia so not exactly in the backwoods but they would send a recovery vehicle to assess the breakdown by about 21:00 or else the next morning. Replacement car - no chance until the vehicle had been assessed. Symptoms of the breakdown - one very large bang then nothing from the engine, it transpired that a piston rod had broken. These things happen but as a customer one expects some customer care, this was distinctly lacking with Drivalia. We eventually got a replacement car at 19:30 the following day. There was no compensation for loss of amenity but by this stage this was expected.
Moral don't ever use Drivalia and don't use RentalCars.com
As rated by real users
"Needed more direction in where..." Read More
"For comparing cost between co..." Read More
"Brand new car" Read More
"NEVER USE THEM! NEVER FOR NO R..." Read More
"Great service" Read More