written by jessyj.88 on 16/05/2016
1. MY VOUCHER FUEL POLICY WAS FULL TO FULL, BUT I GOT HALF FULL TO HALF FULL.
I got a SUZUKI ALTO car with enterprise, and booked it for "full to full" fuel policy, but when i got the car at the airport enterprise office i discover that the fuel policy was "halt full to half full".
So i lost about 5 euro cause you know that it's impossible to establish how many liters of fuel are there into the car, and i put 5 euro of more fuel into the car.
2. MY VOUCHER SECURITY DEPOSIT WAS 500 EURO, BUT I GOT 650 EURO OF SECURITY DEPOSIT.
even if in my reservation was written 500 euro of security deposit, at the airport enterprise office i got 650 euro of security deposit on my credit card.
These things were not good for me. Rental car Group should be more clear and correct with people and give the right info on the site and on the voucher.
Good was the car and the service of the Enterprise office.
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