Good experience at Alicanty.

★☆☆☆☆
1.4 / 5
11.0% of users recommend this
  • Customer Service

  • Value For Money

Kenneth22's review of Record Rent a Car

★★★★☆

“Good experience at Alicanty.”

Written on: 30/07/2012 by Kenneth22 (1 review written)

Booked through 'Do You Spain' got a price of Euro-210 for a Golf or similar for 18 days. I was a bit worried about using them because of all the terrible reviews they get. I suppose you are more likely to leave a bad review than a good one so I'm hoping to even it out a little. I was more than happy with every thing record did for us. Yes you get charged for a full tank of fuel that you have to return empty (which is nearly impossible at the best of times) but that's now standard in Spain I have found. Yes you need to pay for full insurance if you don't use a credit card, again standard and fully advertised. I take the full insurance anyway so I can relax and not worry about Spanish car parks! People ranting and raving about hidden charges simply didn't read the small print or do their homework! Anyway, got to the desk, guy spoke good English, he was quite relieved I knew about the fuel and insurance as many before me didn't and gave him quite a hard time. I didn't get a Golf but I did get a brand new I30 with 6km on the clock!! I don't know why they use black cars in Spain can you imagine how hot it got in the sun? Anyway all went well, managed to use the whole tank but it did take 18 days, I do feel sorry for people who have to pay and only use quarter, it is a rip off and it does need to change, its also pretty bad for the environment as you're actually trying to use more fuel to get your moneys worth!! In all- Thanks Record-go (Alicanty airport)I had a good customer experience and would use you again in the future. please try to change the fuel policy. Lead the way.....

  • 30/06/12

    Date of hire (month/year)

  • Spain, Alicanty airport

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

Guest's Response to Kenneth22's Review

Written on: 30/07/2012

No this is not the case. This company REcord, are a rip off. they charge 400 euros for a tow! Even if the breakdown is their fault. a typical car from them had 72000 km on the clock so a breakdown is highly likely. Also the petrol scam is worked by them. They charge you well over the average for a full tank which you have to bring back empty or lose out!! Do not use Record or any car hire in Malaga Airport.

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Kenneth22's Response to Kenneth22's Review

Written on: 31/07/2012

This WAS the case!! I am writing about my own PERSONAL experience, sorry if you had a bad one but this is exactly what happened to me when I hired last month. You are talking about Malaga, I'm saying I had a good experience at Alicanty airport. The petrol is a scam but every company is doing it as far as I can tell so they are all as bad as each other. I used Gold car one time and they charged me more to have a diesel (that I didnt ask for) so they got even more fuel back from me, how does that work?

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