Monday 26th February 2024. Tenerife Sur Airport. We have usually hired a car at the airport, and the companies we have dealt with previously have always been very efficient, organised and fast when dealing with incoming flights. RecordGo are situated in La Chafiras - at least a 15 minute drive away (and in our case the opposite direction to where we were staying so we had to drive back past the airport before heading to our destination), and the shuttle service is quite a long walk around the airport building. RecordGo are not at all organised and are very slow in processing their incoming customers. This is not a criticism of the staff - they were all lovely and trying to do their best - but the Company's systems were laborious and took far too long. The desk seemed to be under-staffed for the number of people that were waiting to be given their cars, and people in the queue were getting very frustrated. We booked via Booking.com who I think should have a duty of care to their clients, and been more transparent about how far away from the airport the collection point was and how long the shuttle service would take. It should have made it clear that, whilst the hire fee was slightly cheaper than the other car hire companies, there would be a considerable compromise in the time spent waiting. I will definitely not want to use RecordGo again, and would prefer to pay an increased price for a competent company.

Hired the car from Alicante airport. £65 for a week. I returned the vehicle just over an hour late and was charged for a full day and fined. making 45 euros. For one hour this is ridiculous. When I collected the car was also covered in scratches. I had taken out my own excess cover insurance as they had wanted nearly 154 euros for the week but at the counter dropped that to 45 euros. You can take out annual excess insurance for £45 so don't bother with car hire insurance. On collection they asked if I wanted to hire a sat nav which I didn't need as I had my own and then when I went to the car it had one built in anyway. I will be doing 3 more car hires in Alicante this year and the friend who was with me will be doing two, none will be with Record.

This company feels it is ok to take larger than expected fuel deposit and when the car is returned full and they even agree the car is full but they do not return all your Money, You contact customer services have to wait up to 30 working days for a response but they don't contact you until you phone them but you cant talk has to be email. I would not recommend anybody to use them, don't care attitude

My son having rented a car from this company in good faith, Was given a high mileage car, covered in scratches . When taking the car back, surprise surprise , a small scratc on the wing mirror ( previously there) was noted, and e311 was charged. My son then tried to argue his case, only to be met with aggression and forced to pay up.He asked for a complaints book ( law in spain) surprise surprise, he was refused access to this. My son was travelling with a six month old baby, and was bullied by Records staff. I live in Spain, and have since been told that this is Quite normal. A bad expereince which leaves a bad taste , for visitors to Spain. These practices have been exposed recently on UK tv. NEVER NEVER use this company, as there are honest decent companies at Malaga Airport.

DO NOT USE!!! -WORST CAR RENTAL COMPANY EVER We pre booked and pre paid. I was with my wife, a crying 5 yr old and a sick 1 yr old baby, 3 holdalls, pushchair & car seats (to add context to the callousness of these people) Our flight was delayed by 2 hours. All 3 Record Go desks at the airport had queues of 100+ people and a waiting time of 3 hours plus. number 1: If you pay them €50 they reduce your waiting time to around 30 minutes! number 2: Once at the front of the queue we were told that we were too late and they had cancelled our booking. number 3: Cancellations are irrespective of flight delays or circumstances we were told. It seems they have engineered the waiting time to coincide with their cancellation time...Coincidence? I doubt it.. number 4: We were then told there are no refunds. When I questioned their policies and ethics they threatened to call airport security and asked if I wanted a holiday or not.. Despicable customer service and attitude. We witnessed the very same happen to people all around us. After taxi to our hotel, we met others who had experienced very similar treatment, along with regular false claims of damage to vehicles, hire cars with bald tires, cars that are not road legal and drivers being fined by police etc etc. Please take note and avoid this company at all cost. Please join me in shaming them oublicly.

Hire car at your own risk !!!!! Hired car through rentalcar.com from RECORD GO on 08-06-18 for 8 hours . It was rainault captur. For pease of mind, I also bought full insurance from Rental car.com . When reached the counter, I was forced and pressed to take full insurance which is €61. Lady on the desk , dint want to listen anything from my end, she was on the mood of hard push insurance sell . I was advised that the insurance I have bought from rentalcar.com, it covers nothing and I may have to pay extortionate amount of money if something happened. I was shocked and quite intimidiated however rentalcar.com assured me that my full protection actually covers everything. Thanks God. Before the car was handed over to me I had to hand over €1400 deposit for the car and €64 for fuel deposit from my credit card . I had to put all the deposit because I have refused to take full insurance from the counter which I was perfectly agree with. I was also advised that if the dent or body damage is above then 2cm I have to pay. I was told there is a dent on the front side however upon inspection we found more small dent on the body which we took photos. Points to be noted that the car was kept on the dark place in parking so I couldn't really check all around. We had no collision nor any damage, journey was really good . Car was kept in secured car park in al hambra palace ,Granada for couple of hours . Story got more dramatic when we came to return this car in our scheduled time . The lady whom we handed over the key , she was more into looking for pre existing spot and she found one. It was the right hand side wing and very very light marks which I wasn't aware of at all . She dint check anything else which was suspicious. She has advised me that I will be charged . When my friend showed his frustration in nice manner, she has threatened us and in rude manner she stated that if we want to miss the flight we can start arguing with her . Knowing the fact that we have to catch flight in 2 hours so we have decided to settle down. We all passenger felt the whole situation was like pre planned. I dint take full insurance from them hence they have targeted me . Heard a lot about car rental companies but I never seen such robbery in UK what I have experienced in Malaga airport. They have pre planned and manipulated the situation. They have charged me €279 for which was really laughable. I was looking for trading standard or such in Malaga or Spain where I can complain. I would advise everyone , better go for renowned trusted rental car hire and pay extra rather than paying less upfront and ended up with extortionate amount RECORD GO car rental hand. Please Avoid !!!!!!

We were pleased with the young lady at the counter. The vehicle itself was fine although at Malaga airport you walk for miles to get to car from the counter.At the end of the day they charge a "refuelling" fee which is not refundable.They also claimed that I didn't completely fill the tank and charged me 1/8th of a tank. I sent in a complaint to explain that I filled it as much as possible but the gauge still showed not full. BTW I rented another Renault Captur from a competitor and the gauge is the same so I took a picture this time. Record Go replied that it wasn't full so they were keeping the money.

After 6 months of chasing answers from this company and DoYouSpain, i have finally gave up and all i can do now is warn unsuspecting customers to come. August 17 i hired a Citroen from Alicante Airport for threes days. Great car, for a change, no damage. Returned it three days later with no damage which was agreed with the handover inspector. Noticed in September all the insurance money had not been credited back. 400 Euros. In December i received two photographs alleging damage. Pity i cant post the photos, they where so poor it was clear to see these where two different cars. Lots of questions later and still no answers. Playing the language card. Warning to all, it is the unwritten policy of these companies to exploit and extract all they can when you dont sign up to all there additional costs. You waive all normal rights when you sign their Terms and Conditions of rental. Unscrupulous, underhanded and downright illegal. I travel to Spain 5-7 times a year for the last 12 years, hired a car every-time never had this issue before. Have now bought a Spanish car and pay 300 euros a year to park it at the airport. Record have without doubt the worst customer service i have ever experienced!!

Hired a Nissan Qashqai for 3 days via holiday autos. Took out my own AXA insurance policy but was told it was no good and felt pressurised into taking out their insurance at 90€! It cost just £10 in the UK. The salesman made me feel like it was imperative I did this as there would be a block on my credit card of 1600€ which I was afraid if it being tied up too long! Having read other reviews I feel I’ve had a lucky escape but what was meant to be a cheap car hire has ended costing 3 x as much!! I would not rent from this company ever again. I would liked to have been informed of the cost of the insurance and amount of the block on the card prior to consideration of hiring from this company. They are not transparent enough and appear to be looking to mislead customers! Also they are rude and unfriendly.

We have used RecordGo on quite a few occasions over the last five years but at Xmas we were well and truly taken in by them, we took the car back on Jan 7th after a two week stay with no damage other than the damage that was already on it at pick up, four days later when I checked to see if the fuel refund had been refunded I was amazed to see that £276 had been taken from my account, when I queried it through DoYou Spain who I had booked thru I was told it was for damage so I requested the pictures, when they arrived I could hardly believe my eyes and so I posted it openly on Facebook for all to see, It is quite obvious that the pictures are from two completely different cars, one being our's with no damage and the close up of the scratched bumper being from another car, our car was clean and had lights in the rear bumper the picture they sent of the scratch was from a car with no lights in the bumper and it was dirty with lots of scuffs( take a look for yourself on Facebook) it beggars belief, I am currently waiting for a reply after raising the differences in the pictures with them. They must have thought that with the busy Christmas period they could make a substantial amount of extra money from ripping off their loyal customers, well it's time these practices were brought to an end by bringing in strict regulation of the hire industry I wish I could post the pictures on here but it won't let me so take a look on my Facebook post, TUT, TUT, shame on you RecordGo car hire Alicante Airport!!!!!!

Hired a vehicle from Record Go rent a car at Alicante airport from 27th December 2017 through to 2nd January 2018 using their premium service which supposedly give a 3 litre leeway on the fuel. The pick up at the desk was OK apart from them trying to insist that I take out the additional insurance. I already have car hire excess insurance cover (insurance4carhire) so I was not interested and had to tell them several times - they were definitely unhappy about this. The car itself was OK but I made absolutely certain that I checked it thoroughly before driving away and was unsure about a couple of scratches/marks so insisted that someone from Record come to the car with me and see the marks to confirm that they were there when I picked the car up - I would recommend this to anyone picking up a hire car no matter which company they are using. We had no issues with the car during our hire and filled it up with diesel (to the point where the pump cut off because the tank was full) at the last petrol station before exiting the motorway at the Alicante airport turn. When dropping the car off I insisted that someone from Record check the car over in my presence and he confirmed that everything was OK. I then find that they have only returned 7/8ths of my fuel deposit because they claim that the fuel tank was only 7/8ths full! I subsequently sent an email to their customer service on the 4th January 2018 explaining that the tank had been completely filled and requested and explanation of how the tank could only be 7/8ths full. As of Sunday 14th I have received no response - not exactly what one could call decent customer service. Record Go at Alicante airport: I will never use them again. YOU HAVE BEEN WARNED.

Don't use, Alicante airport, pressurised into taking extra insurance, late at night two children (I caved) returned car after rental period, fueled outside airport, came back to UK and still had been charged for fuel,

Damaged car slightly and have been trying to resolve it for nearly 3 months. They will not respond to any emails. Rentalcar.com (used their website to book the car)and Rentalcover.com (paid for extra insurance) have also been unable to resolve with this company. They have provided documents but have not reimbursed the balance of my excess hence the insurance company cannot refund my excess to me. Record still has my EURO1500. Disgusting - NEVER USE THIS COMPANY

AVOID AVOID AVOID When collecting vehicle notice it had damage, which was so bad it was dented in every panel. Advised lady at desk who advised this was fine as I had paid for extra insurance and was aware of previous damage. Retuned vehicle three weeks later and was advised all ok. Once being back from holiday realised £400.00 has been deducted from my account for damage not reported? Tried contacting company a number of times but completely denied any English. I rent a vehicle a least 5 times a year and have been advised by family and friend to avoid this company. Why didn't I ? I will never use again.

Record tried to charge me for existing damage. I showed photo evidence of vehicle on collection and return but was charged €350 Had to get my credit card company to charge this company back. Avoid at all cost. Cheap headline prices will result you will pay much more than booking with a proper company

I usually use holiday autos or argus car hire to hire a car in Alicante . I hire for 2 months at a time. This time I went direct to record go website and recieved fantastic prices and service. Also by going direct I became a member of their club and recived furtgher discounted prices . Although I had already booked they were happy to reduce the cost in line with their promotional emails, just an email request from me was all that was needed. Also as a club member I did not have to wait in the queque for my car and saved an hours time. I would advise that if booking for more than a month to book separate times ie say 1st Sep to 29th sep then 29th sep to 28 oct as you will save a massive amount of money instead of booking one period. Yes it is inconvenient to have to return one car and pick up another but I save nearly £300 pound by doing this.

Charged for pre-exsisting damage. No evidence, no correspondence except for email stating we were to be charged for this”damage” . Same costs €310.55 A’s others for damage.

Picked up our hire car from Record Go at Palma Airport and we were given a damage report showing existing damage to the rear bumper. After our holiday we returned the car and were instructed to leave the car in a returns bay and drop of the keys. We returned to the UK where we received a email saying we were being deducted €310.55 for damage to the rear bumper. We had no accidents or incidents with the car so we were obviously being charged for the pre-existing damage we had been advised of at pick up. I wonder how many other people have been charged for the same damage. I sent an email to Record Go using the link on their notification asking for an explanation but I am not surprised that I have not had the courtesy of a reply. Also the staff on their rental desks are not very pleasant. Overall a worse than dreadful experience.

This is the worst car hire company that I have ever used. DO NOT USE THEM. They charge you for non existent damage. Avoid their seemingly cheap costs, they are rubbish and are a bunch of robbers

Charged 246 euro for non existent parcel shelf after taking The Total Comfort Insurance,Trying since July to get reply from Customer Service. DO NOT HIRE WITH RECORD GO