Great experience

Arrived to collect car 11th August, at Barcelona Airport T2, around 4pm. No queue, really friendly and helpful attendant who spoke great English.

Dealt with really efficiently, everything explained clearly and no surprises. Given option to return car full or empty - luckily selected full as despite travelling to France and back and here and there for over 2 weeks, didn't manage to empty the tank!

We'd booked a basic 3 door petrol Focus (cheap as chips), and got given a new Citroen C4 Picasso, top of the range, diesel, auto, with GPS and reverse camera. A real result which made the driving abroad experience a lot easier - lucky on this one I know......

Had to wait 10 mins as car was at T1, but not a problem especially as we were getting a much better car than we paid for. We were all given a glass of ice cool water while we waited, which was a nice touch.

Car was explained in detail, and they made sure all the settings had been put into English so the GPS etc. was easy to use straight away.

Car was great, much bigger and nicer than we actually paid for, and made holiday easier all round.

Car drop off was painless too, attendant waiting outside when we got to car park 27th August around noon, really friendly, good English, checked over car quickly, confirmed all ok, and we were on our way within 5 mins.

Really good painless experience all round.