Malta Best Car Rentals Reviews - www.maltabest.com

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Latest Reviews

★☆☆☆☆

“Active Car Rental - avoid them - hidden charges”

Written on: 09/08/2014 by Fisher257 (1 review written)

At Malta airport I returned a car to them in good order, despite it already having much bodywork damage. No-one checked the car with me on return. When I landed at Gatwick there was a message that I had damaged the headlights and they were charging me. I did not damage the car. They have no proof but are trying to charge my card 406 euros for repairs and VISA are blocking this. Do not use them, this poor process is a licence for them to take your money… Read Full Review

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★☆☆☆☆

“I'd Rather Walk Than Use This Company Again”

Written on: 15/02/2014

This company is affiliated with Green Motion, and they are terrible. I've had similar problems to everyone else on this forum. Most recently I wanted to get a receipt. It's been 16 days so far, and I've tried calling and emailing multiple times, and not a single reply! Dreadful customer service. On top of all that, the local Maltese tell me this company is being investigated for fraud. No surprise there. … Read Full Review

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Philip.peterson's Comment

Written on: 17/04/2014

I Have just returned from Malta which was great apart from my car hire ordeal. I booked with www.rentalcars.com (who I have used on many other times). When i got my voucher I saw that the provider was a company called Gold Car Malta.

On arrival, I could not located there desk at first, but after asking around i found two desks together "looked like one company". Gold Car Malta & Green Motion.

Problem number two was that the Gold Car desk was unmanned. I call the number on the voucher which just rang out. I then over to the main car rental area which had brands like Avis, Budget and Hertz.and asked if they knew how I could get to Gold Car.

The general response was one of shock "why would I want to rent from Gold Car". i was told that the company used to be called Malta's Best and then got a Green Motion license. This license has then been taken off of them and somehow they got themselves a Gold Car franchise.

Hearing this, i was very concerned. my phone than rang and a gentleman called Chris said he had a missed call from me. I explained my concern and in fairness he did his best to convince me that all was good for me to continue my hire with Gold Car.

Eventually somebody turned up at the location and i was shown to my car which was parked in a Green Motion bay, however, had giant Gold Car branding down the side. I objected to this, as i wanted to hire a car, not a billboard advertising their company. i was told that this was the only car that was available and was given the option to take it or leave it, and now being at the airport for over an hour and a half, i decided just to take it.

The general hire of the vehicle was okay but the main problem occured when i returned the vehicle.

1. I refuelled the vehicle - returning the vehicle with a full tank of fuel. I was told on return that not only should I not have refueled the vehicle but my credit card had been charged for a full tank of fuel. This means that I paid over 50% more for my first tank of fuel, and the fact that I filled up the car meant that I now lost about 80 euros.

2. On taking the car out, there were some minor damage to the wheels which I pointed out to the man handing over the car. On return, i was told that this damage was not on the car at the time of hiring it. they've now taken 1,500 euros off my credit card to cover some minor scratches which i did not do.

I complained directly to Gold Car who referred me to the owners of their Gold Car franchise who turns out to be the same Chris - I undestand his full name is Chris Borg, who simply does not respond. I have now gone through the numerous review sites and can see a trail of repeat abuses performed by this Chris Borg under many names including Ray Bezzina Car Hire, Green Motion Car Hire, Malta's Best Car Hire, and now Gold Car car hire.

Is there anybody out there that can advise how i can get my money back? For those who haven't yet hired their cars in Malta, avoid renting from Gold Car Malta at all costs. It doesn't matter how cheap they are. You will end up paying 10 times more and they will wreck your memories of Malta.

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★★★★★

“Reliable Car Hire!”

Written on: 17/11/2013 by johanna.cachia (1 review written)

We go to Malta around twice a year, and so far have had some trouble hiring a car. The Big companies (Avis, Budget and so on) all want 1000 - 1500 Euro deposit when you rent a car - way too much in my opinion when you´re on holiday. Then I found Maltabest. I enquired several times if a deposit is required, and each time I was reassured that no deposit was taken from my card upon arrival. I was still nervous as we landed in Malta and I made my way to the desk to pick up the car i requested. And… Read Full Review

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★★★★★

“the best.”

Written on: 25/10/2013 by millzee3 (2 reviews written)

Second year in a row we have hired a car for two weeks from Malta Best and the same as last year Fantastic value and service.We shall do the same next year,many thanks again. PAT AND MARY… Read Full Review

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★☆☆☆☆

“Where are all these 4 and 5 star reviews coming from?”

Written on: 01/10/2013

Trying to find a reliable car hire firm in Malta appears to be difficult. We have booked with Ray Bezzina and now I am wondering why as they appear to be part of MaltaBest. On this site there is a rash of good reviews with 4 or 5 stars all dated on the same day (a day in February this year- can't remember the exact date). What a coincidence that is! Most reviews on these sites are spread out over a period of months and vary hugely. To have about 20 4 or 5 star reviews appearing all on the same… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 13/09/2013

Rented a small car from Top Car Ltd, by the Airport petrol station. Used it for 3 days. Drove 60 miles with it and gave it 10lts petrol (more than I normally give to my larger petrol car). When car was returned they demanded that I go with them to the pump to check if petrol tank was returned full. To my surprise it took another 7 lts and I had to fork out the cost. They insisted that it was delivered to me full to the brim but I don't believe this since not even a petrol SUV uses 17lts for… Read Full Review

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★☆☆☆☆

“Buyer beware”

Written on: 11/09/2013 by kcarter (1 review written)

This is a sincere warning to anyone considering this company. We have spent several months trying to rectify a credit card fraud from these people. We booked our rentacar through the broker Atlaschoice, paid IN FULL for our rentacar and presented the prepaid voucher as instructed. We were met at the airport by a representative, who proceeded to fill out what we thought was a form for the damage deposit (as all rentacar companies do). He was VERY friendly, overly so, and even said he had given… Read Full Review

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★☆☆☆☆

“Be careful”

Written on: 19/08/2013

I rented a car from Car Trawler, Green Motion, Argus at the airport. They came 45 minutes too late. I returned it full but they insisted upon € 65 for a full tank. This is double the cost of the so-called cheap car. In the contract it says "You can return it empty". This means you can also return it full. They refused to compensate for the costs. I suggest you avoid them! George… Read Full Review

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Olinmt's Comment

Written on: 14/01/2014

Yes! This company is attempting to take $2,051 from me.

Avoid at all costs!!!

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★☆☆☆☆

“Terrible and unreliable company ”

Written on: 11/07/2013 by Nataliya062013 (1 review written)

As I planned my vacation in Malta ahead I have made a booking in January 2013, the booking was confirmed by the company and namely by Chris Borg, General Manager. As I arrived on Malta I waited for the representative of the company in the airport (as agreed) for half an hour before I began to worry. Then I telephoned to all the phone numbers given in the e-mail, but no one answered, even on mobile numbers (I arrived on Sunday after all). Having spent more than an hour after a long flight with a… Read Full Review

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Cherylross's Response to Nataliya062013's Review

Written on: 13/07/2013

They did exactly the same to me last September. We had to hire from the airport desk too. My husband asked a police officer who phoned the numbers and was told they had no cars and to call tomorrow. I have unfortunately discovered I have hired again for this year, wish I could cancel but have had to pay a deposit this time. I booked it through a UK company Argus car hire. they better be good I did think of cancelling the booking but would lose too much. At least this time we arrive early afternoon so we wont be stranded very late like last time.

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Cherylross's reply to Cherylross's Comment

Written on: 15/07/2013

An update I have decided to cancel the booking, People be warned, Argus told me the company was Green Motion when I had told them I wanted to ensure the company wasn;t Malta Best car hire. Only just yesterday after reading a few reports on forums I discovered the contact phone number for the representative is exactly the same phone number!!!!

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Sarahv165's reply to Cherylross's Comment

Written on: 24/07/2013

Argus car hire/ Green Motion/Princess garage car hire/Ray Bezzina/Leasing Malta are all the same people just using different names!! If I were you I double check and ready as much reviews as you can as they can take money without you knowing. You just relaize once you go back and check your Visa!!

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 11/07/2013 by MunkeyP (1 review written)

Booked a car for one day through MaltaBest and received an email confirming the hire details. The evening before the car was due to be dropped off we spoke to the manager to re-confirm everything. The car was due to be delivered to us at 9am for a 24 hour rental, at 9:30 it hadn't arrived, tried to call MaltaBest, they weren't answering any of their phones. 9:45 managed to get hold of the manager who said he'd check we're the car was and call back. We never heard from them again! Fortunately we… Read Full Review

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★★★★★

“A remarkable service- Malta Best:”

Written on: 25/03/2013

Last week I got the chance to visit Maltese islands. I don’t have words for the beauty of the place but I certainly can admire the services we got from Malta best. We hired a car from Malta best. The car was good in both maintenance and speed. The engine worked best as we journeyed very comfortably and smoothly. The most important of the features was, of course, the privilege of free fuel. It doubled our benefit, that is, lower rate plus free fuel. We visited all the eminent places with Malta… Read Full Review

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★★★★★

“Truly international level standard of service”

Written on: 22/02/2013 by freehd (1 review written)

My experience was great with Malta Car hire; the car picked me up on time from the airport, and as I required I was provided a car that easily accommodated all my bags. The city seemed all the more beautiful and extravagant due to the smooth ride I was blessed with. I am happy with the company’s service and thank them for making my experience joyous… Read Full Review

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★★☆☆☆

“Maintenance is the key to customer satisfaction”

Written on: 22/02/2013 by arhail (1 review written)

I had heard a lot about the professional approach and affordability of Malta Car hire, but I really was annoyed when the car that picked me up from the airport was not properly maintained. Seat covers smelled of a perfume that I was allergic to and one tyre had lesser air pressure due to which I was late for my meeting. However, despite the fact, I was glad that it was right on time and quite affordable… Read Full Review

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★☆☆☆☆

“Stay away from Green Motion”

Written on: 22/02/2013

The offered price was far cheapest at the market. The cost for fuel higher then rental cost, but finally at the end we have to pay over €2.000 add cost for an old small damage at the door sill (but unfortunately not at the scratch list). The repair list shows cost for new wheel, repairing axle and door etc. I canceled the booking for next month and will never book again at this company or their second brand Honk… Read Full Review

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★★★★★

“Keep up the good work”

Written on: 21/02/2013 by abbyhelson (1 review written)

Riding in a brand-new car and within your budget seemed too good to be true. However, Malta Car hire proved that dreams and can be turned into reality. I was surprised that I was not charged for fuel or parking charges. I was equally glad when i was told that the driver was free and so was the pick and drop facility.Thanks guys keep it up… Read Full Review

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★★★★★

“Less is always more at Malta car hire”

Written on: 21/02/2013 by alanetherton (1 review written)

Women are choosy and we tend to make rational decisions as well. However, to avail Malta car hire was a perfect choice since it was cheap, yet provided me the best of everything from clean and perfumed car to full fuel tank and no extra credit card charges. The driver was an expert and the route map helped greatly. I am totally satisfied by the service… Read Full Review

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★★★★☆

“Cruising along with Malta Car hire”

Written on: 21/02/2013 by nelsonthornes (1 review written)

I was on a one day trip to Malta since I was on a cruise and I wanted to make the most of this time. When I got registered with Malta care hire, I was amazed with the quality of their service. I was provided with a flexible hourly package, and charges were much less than I assumed. The most surprising thing was that the company provided me an added facility of enlightening me about the places to visit… Read Full Review

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★☆☆☆☆

“Malta Best have friends who write reviews”

Written on: 21/02/2013 by 2403mawo (1 review written)

I thought I knew every trick in the book of hire cars but this company showed me a few new.tricks to get your money . Do not sign a blank form for the vehicle condition upon return, do not tell them where your car will be, do not authorise them to charge for additional insurance, check the charge for petrol, list every scratch, defect , dent etc on the form. Best really do not under any ciircumstances hire a car from this company or Ray Bezzina or Green Motion. They are brilliant in giving you… Read Full Review

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Kcarter's Response to 2403mawo's Review

Written on: 09/09/2013

Ditto to the above! I have also noticed that the maltabest reviews seem "too good to be true". No rent a car company is as "perfect" as some of these reviews I've seen! And for such a small car rental company, how can 25 different people submit a review of them all on the same day (February 25) and give them a 4 and 5 star rating at that? A trick to bump up their overall rating I say. I lost almost 500 euro to them in false credit card charges.

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★★★★★

“Good Experience so far”

Written on: 20/02/2013 by julianmg (1 review written)

I have been to Malta twice and on my very first trip I had so much fun all thanks to Malta car hire. I like to drive automatic cars, and the company remembered it and even when I forgot to inform them about my choice of the car the next time, they provide me with an automatic one. Great experience to ride on a car owned by Malta Best… Read Full Review

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★★★★★

“Top-rated performance”

Written on: 20/02/2013 by esternmig (1 review written)

I will be coming back to Malta car hire when the next time I visit Malta. I never knew car hire in Malta would be so easy, affordable and spontaneous. I booked the car through internet and was a bit apprehensive before my plane reached the airport. It was surprised to see a perfectly serviced and fully charged-up brand new car and that’s why I am giving the company five stars *****… Read Full Review

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