Terrible & unreliable company

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Malta Best Car Rentals www.maltabest.com
★★★☆☆
3.0
From 65 reviews
54.0% of users recommend this

  • Customer Service

  • Value For Money

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Nataliya062013's review of Malta Best Car Rentals www.maltabest.com

“Terrible and unreliable company ”

★☆☆☆☆

written by Nataliya062013 on 11/07/2013

As I planned my vacation in Malta ahead I have made a booking in January 2013, the booking was confirmed by the company and namely by Chris Borg, General Manager. As I arrived on Malta I waited for the representative of the company in the airport (as agreed) for half an hour before I began to worry. Then I telephoned to all the phone numbers given in the e-mail, but no one answered, even on mobile numbers (I arrived on Sunday after all). Having spent more than an hour after a long flight with a small 3-year old child and heavy suitcases in the airport trying to get answer to my numerous telephone calls I was forced to get services from another car hire company (for higher price as it was just on the spot). I am very disappointed in the services of this company. And I also have written them an e-mail with questions why this situation happened. But nobody responded to my e-mail, just ignored it. I would never recommend the Malta Best Car Hire to anyone as they let me down putting it mildly.

  • 06/2013

    Date of hire (month/year)

  • Malta Luqa airport

    Country & City of hire

  • Customer Service

  • Value For Money

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Cherylross's Response to Nataliya062013's Review

Written on: 13/07/2013

They did exactly the same to me last September. We had to hire from the airport desk too. My husband asked a police officer who phoned the numbers and was told they had no cars and to call tomorrow. I have unfortunately discovered I have hired again for this year, wish I could cancel but have had to pay a deposit this time. I booked it through a UK company Argus car hire. they better be good I did think of cancelling the booking but would lose too much. At least this time we arrive early afternoon so we wont be stranded very late like last time.

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Cherylross's reply to Cherylross's Comment

Written on: 15/07/2013

An update I have decided to cancel the booking, People be warned, Argus told me the company was Green Motion when I had told them I wanted to ensure the company wasn;t Malta Best car hire. Only just yesterday after reading a few reports on forums I discovered the contact phone number for the representative is exactly the same phone number!!!!

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Sarahv165's reply to Cherylross's Comment

Written on: 24/07/2013

Argus car hire/ Green Motion/Princess garage car hire/Ray Bezzina/Leasing Malta are all the same people just using different names!! If I were you I double check and ready as much reviews as you can as they can take money without you knowing. You just relaize once you go back and check your Visa!!

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