Terrible & unreliable company

Click here if this is your business
★★★☆☆
3.1 / 5
56% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Nataliya062013's review of Malta Best Car Rentals www.maltabest.com

★☆☆☆☆

“Terrible and unreliable company ”

Written on: 11/07/2013 by Nataliya062013 (1 review written)

As I planned my vacation in Malta ahead I have made a booking in January 2013, the booking was confirmed by the company and namely by Chris Borg, General Manager. As I arrived on Malta I waited for the representative of the company in the airport (as agreed) for half an hour before I began to worry. Then I telephoned to all the phone numbers given in the e-mail, but no one answered, even on mobile numbers (I arrived on Sunday after all). Having spent more than an hour after a long flight with a small 3-year old child and heavy suitcases in the airport trying to get answer to my numerous telephone calls I was forced to get services from another car hire company (for higher price as it was just on the spot). I am very disappointed in the services of this company. And I also have written them an e-mail with questions why this situation happened. But nobody responded to my e-mail, just ignored it. I would never recommend the Malta Best Car Hire to anyone as they let me down putting it mildly.

  • 06/2013

    Date of hire (month/year)

  • Malta Luqa airport

    Country & City of hire

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cherylross's Response to Nataliya062013's Review

Written on: 13/07/2013

They did exactly the same to me last September. We had to hire from the airport desk too. My husband asked a police officer who phoned the numbers and was told they had no cars and to call tomorrow. I have unfortunately discovered I have hired again for this year, wish I could cancel but have had to pay a deposit this time. I booked it through a UK company Argus car hire. they better be good I did think of cancelling the booking but would lose too much. At least this time we arrive early afternoon so we wont be stranded very late like last time.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cherylross's reply to Cherylross's Comment

Written on: 15/07/2013

An update I have decided to cancel the booking, People be warned, Argus told me the company was Green Motion when I had told them I wanted to ensure the company wasn;t Malta Best car hire. Only just yesterday after reading a few reports on forums I discovered the contact phone number for the representative is exactly the same phone number!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sarahv165's reply to Cherylross's Comment

Written on: 24/07/2013

Argus car hire/ Green Motion/Princess garage car hire/Ray Bezzina/Leasing Malta are all the same people just using different names!! If I were you I double check and ready as much reviews as you can as they can take money without you knowing. You just relaize once you go back and check your Visa!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review