800 € deposit ? I can't find this in "Terms & Conditions".

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Vlkomil's review of Malagacar.com - www.malagacar.com

“800 € deposit ? I can't find this in "Terms &...”

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written by Vlkomil on 21/04/2015

The van took us from Malaga airport to their office.
There they wanted 800 € deposit, but in "Terms & Conditions" there is no such thing, there is only "additional insurance is available ... 800 €".
I am not best at English, but if it says "is available" it doesn't mean "is necessary" ?
I did not have this amount of money on my bank account, so their van took me back to the airport. It was at night and with a small child, so you can imagine the situation.

This is extract from their "Terms & Conditions" :

THE RENTAL PRICE DOES NOT INCLUDE:
Insurance excess and damages to tyres, rims, hubcaps, side mirrors, windows, locks and the bottom of the vehicle. An additional insurance is available to cover the aforementioned damages at:
-Vehicles that are in groups A, B, C and C1 have an all risk insurance with 800 € excess. The additional insurance to cover the above mentioned damages and the excess is 12 € per day with a minimum of 36 € and a maximum of 168 € per 28 day rental period. For rentals of 29 days or more, the price is 6 €/day.

  • 3/2015

    Date of hire (month/year)

  • Malaga (airport)

    Country & City of hire

Malagacar's Response to Vlkomil's Review

Written on: 24/04/2015

Hi, just below the text you copied you can read:

"In the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions."

We are sorry for any inconvenience caused, but to be honest, it was stated before you booked the vehicle.

Best regards,
MalagaCar.com

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