this company will rip you off

Holiday Autos - www.holidayautos.co.uk
★★★★☆
4.1
83.0% of users recommend this
  • Customer Service

  • Value For Money

maisie01's review of Holiday Autos - www.holidayautos.co.uk

“this company will rip you off”

★☆☆☆☆

written by maisie01 on 29/07/2015

I booked a car hire to be collected at Malaga airport with Marbesol - a very reasonable rate - in fact so reasonable I called you twice to seek assurance that this was the total amount I'd have to pay.

I arrived at the airport to find out that my Axa insurance wasn't fully comprehensive as I had requested from Holiday Autos when I took it out. I was then informed that I had two choices:

pay 95 Euro and a £1500 deposit and stick with Axa's non-comprehensive insurance ie take a risk
or pay 150Euro and take the local car hire fully comprehensive insurance.

I wanted fully comp (as I had always wanted) so had no choice but felt very aggrieved. I was told by the local car hire that I had just paid an agents fee and that the 95 euro was their rental charge and that the extra 55 euro was for the insurance.

I had no choice but to take option 2.

I then returned and submitted my complaint and nothing happened. Yesterday I chased it up (well over two weeks after submitting the complaint). Today I called again. I spoke to an incredibly rude woman who refused to hear my explanation. Instead she said that by taking out the insurance I had changed the basis of the contract and that, if I had not made this change, I would have been refunded 95 euro which was payment for a full tank of petrol, but that because I changed the contract this was no longer possible.

I mean really! do they just make up the rules as they go along!!

  • 26.06.2015

    Date of hire (month/year)

  • Spain

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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