Hire Booking Centre Reviews - www.hirebookingcentre.com

Click here if this is your business
★★★★☆
4.0 / 5
133
78.2% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Summary

Note from Review Centre:

Review Centre understands that Hire Booking Centre has requested positive reviews in exchange for a £30 Amazon Gift Vouchers. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 

? Ask our helpful community of experts about this product or company
Hire Booking Centre - www.hirebookingcentre.com - Ask a question now

Media Gallery for Hire Booking Centre - www.hirebookingcentre.com

Hire Booking Centre - www.hirebookingcentre.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“A massive cost blowout”

Written on: 23/08/2016 by SteveBishop (1 review written)

I suffered a massive cost blowout when I hired a campervan in England from Unbeatablehire Ltdthrough its subsidiary Hire Booking Centre Ltd. A series of bills blew the cost out from the original price of £488 to £693.55 - an increase of £205.55 - more than 40%. In addition, the company took sums of £1000 and £250 from my credit card as returnable deposits against damage and insurance claims and failed to return my money in reasonable time when I returned my campervan in pristine… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best holiday!”

Written on: 22/08/2016 by Mike8745 (1 review written)

We hired the van from Glasgow and immediately were put at ease about the van. They explained everything very clearly to us and there was a booklet which had heaps of information. The van was a great way to explore Scotland, we had so much fun! It was very well equipped with kitchen utensils etc and plenty of space for storage. We would definitely recommend this company and are already planning our next holiday with them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Easy to deal with”

Written on: 22/08/2016

I hired a Chausson flash 03 through Motorholme for Glastonbury. The process was straightforward and I found everyone to be helpful at all point. At time of booking there was only a vehicle at the Barnsley depot which would have been a longer journey for us. Luckily Sheena got on the case and managed to find a cancellation a couple of days later and switched our booking to Middlewich which was a huge help. The on line booking was easy enough and the check in and check out was great - the team… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great weeks hire”

Written on: 18/08/2016 by bennylepa (1 review written)

We hired a chausson flash 03 motorhome from these guys last week to take four of us to Boardmasters festival and I can honestly say it was a great experience. You do have to read the terms and conditions carefully to understand what you are taking on, however this should be the case with anything you do, so wasn't a problem to us at all. The motorhome was in great condition and the handover process and instructions for use of the vehicle were very clear. I would definitely use these guys again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Motorhome rental - 3 birth ”

Written on: 16/08/2016 by LeonClayton (1 review written)

The process of online booking was straightforward and completed within 30 mins. Due to flight cancellation by EasyJet we were unable to pick the vehicle up on the arranged date. A quick call later and this was sorted for later pickup. zero drama, unlike easyJet, lol. Vehicle was clean and ready to go, handover and instructions were good. This is the first motorhome I've ever hired and overall i had a very good experience. Will do it again. We chose the 3 birth motorhome for 2 people, in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic Motorhome Hire for Camp Bestival”

Written on: 06/08/2016 by chrisdate (1 review written)

Booked a motorhome through these guys via unbeatablehire, to take to Camp Bestival. Great service all round. I'm a fan of doing everything online and this service was perfect - from searching for the right vehicle (a Chausson Flash 03 for the three of us - me, wife and seven year old), through to online Admin of all booking an insurance documents, everything was very simple and efficient. If you're comfortable with doing everything online then I highly recommend the service. When it came to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Motorhome Touring North Coast 500 route in Scotland”

Written on: 03/08/2016 by Motorhomenovice (1 review written)

Fantastic way to see the countryside. The motorhome offered real freedom to explore at our own pace in real comfort. The vehicle itself was extremely comfortable and had all necessary items needed for cooking apart from the food itself. The bed was comfortable and clean. For those who are a bit nervous about using chemical toilet (I was!) on board the vehicle - the process of cleaning was very simple. The whole system is very well contained therefore there were no horrible smells to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY AWAY FROM THESE SHARKS AT ALL COSTS - UNLAWFUL...”

Written on: 01/08/2016 by jjc91072 (1 review written)

Hire Booking Centre (HBC) are sharks and they do not operate in a fair and legal way. We recently hired a motorhome from them for Glastonbury and the first problem was that the boiler did not work for the whole 5 days of our hire, so we were unable to have a warm shower. It was also the muddiest festival year, so this made it extremely hard! Despite many calls to their service centre during our hire period, and the vehicle not being checked properly when the hire period started, we have got… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Road trip to the highlands in a Chausson 04”

Written on: 01/08/2016 by Archieben (1 review written)

We have just returned from a fantastic road trip around the highlands, made all the more memorable thanks to the Chausson 04 Motor Home we hired from the High Booking Centre. The Motor Home was presented to us in as good on perfect condition, considering that it was a hire vehicle and clean, it was immaculate! And I'm picky! The staff at Clydebank were particularly helpful and cheerful both on pick up and handing the vehicle back. I would definitely recommend hiring from this company and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Perfect booking”

Written on: 31/07/2016 by Benjacob (1 review written)

Hired a motor home from these guys via "unbeatable hire.com". Perfect transaction, everything was as described the whole way through. When I accidentally paid twice on my credit card via the website I got the refund through faster than the payment out!! Would definitely recommend. The guys at the handover in gatwick were really nice and easily contactable. Very good service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Motorhome Rental for Latitude Festival”

Written on: 20/07/2016 by Pixies49 (2 reviews written)

Rented a Motorhome to attend the LAtitude Festival in Norfolk. Availability of vehicles was good and I was able to pick up from Just outside London (Romford) which made the process much easier as we were visting my daughter in London first. Condition of vehicle was pretty good, all essentials working properly. Bed was pretty comfy (especially when compared to a tent) and it was priceless to be able to make a cup of tea in the morning rather than traipse off to a shop for one. Mechanically the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Glastonbury via motorhome ”

Written on: 19/07/2016 by GlastoGuy (1 review written)

As soon as we got Glastonbury tickets for my wife and I, I contacted Hire Booking Centre and hired a three berth motorhome, luckily located at a depot only 10 miles from home. The deposit was paid then all subsequent actions (submission of driving licence, final payment etc.) were all competed via the website. On collection the motorhome layout and operating instructions were explained to us (I had already watched overview videos on the website) and we were on our way in about 15 minutes. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“perfect for hiring motorhome”

Written on: 16/07/2016 by davidniv (0 reviews written)

if you are looking to hire a motorhome in scotland, i recommned hirebookingcenter.com. the proccess of registering is slightly slow, however the service from the day before you arrive is perfect. i hired in Edinburgh depot. i had a delay in the flight. they stayed late for me. they sent a taxi with my name on the tag in the airport. perfect explanations before the hire. the motorhome is reasnable conditions with anything we needed. we decided to arrive a half a day early because of family… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great for 1st time motor home hirers!”

Written on: 13/07/2016 by John Kerslake (2 reviews written)

I found hbc online and from start to finish had a wonderful experience. Booking process was thorough and re-assuring. Pick-up from Bristol depot was easy with a great introduction and overview of the features of our vehicle. We took it to Silverstone for the weekend and had a blast - the motor home was well equipped, spotless, easy to drive and everything worked. We hope to use again next year… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST HIRE COMPANY EVER”

Written on: 13/07/2016 by DamonGibbons (1 review written)

The worst hire company I have ever experienced. After returning there very poor quality 5 year old motor home which was returned in the same condition as received and signed off as returned with no faults. I've had nothing but trouble trying to get my Deposit back £1280. When I finally received my deposit well over the 28 days stated in there T&C they had taken over £131. out of it with no explanation or or documentation as to why this amount was deducted. I have made loads of phone calls… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“easy, efficient process”

Written on: 13/07/2016 by Camerony371 (1 review written)

the booking is all via a website, whereby you send in all details and go through the process. unfortunately a section didn't work properly so I had to ring in. staff were helpful and responsive over the phone. pick up of the van was easy; easy to find location and very efficient and helpful person who showed how the van worked. he was also available over the hire period to ask questions but we didn't need this. overall I was happy with the process… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great motorhome experience”

Written on: 10/07/2016 by Stuarty1874 (1 review written)

The booking process was straightforward. I was a bit confused by the insurance waiver option, but we decided that to pay another 160 quid to reduce the insurance excess was worth it for peace of mind since we were first time hirers. However, that did mean that the overall cost was pretty much back to the headline rate I was initially quoted, before they had offered me a reduced rate when I booked. They did tell me about the extra charges at booking, so it was clear at the time of booking. That… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“SCAM / BAD / BAD /BAD / AVOID AT ALL COST ”

Written on: 06/07/2016 by AmareMcBride (1 review written)

Hired a motor-home from unbeatable hire AKA hire booking centre AKA motor home hire this company changes its name like the weather. Looks like a good deal on-line but they don't show you all the hidden charges until you have paid full hire charge & then it's time to pay your DEPOSIT £1250 which gets taken in full out of your account and held for what they say is 28 working days. they even have the cheek to charge you £30 admin fee for taking your money, that is £1280 in total. Then they hit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Damongibbons's Comment

Written on: 14/07/2016

Very true had exactly the same happen to me total rip off company . would steer well clear

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Nice and new vans”

Written on: 04/07/2016

Second time I've hired from this company - have had pretty much brand new vans both times which have been exactly what we needed and led to great holidays!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Temidims's Comment

Written on: 06/07/2016

Do not use this company total rip off . Loads of hidden fees £1250 deposit which you have to go through hell to get back but never get it back in full
AVOID . AVOID .AVOID

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stevebishop's Comment

Written on: 24/08/2016

I suffered a massive cost blowout when I hired a campervan in England from Unbeatablehire Ltd through its subsidiary Hire Booking Centre Ltd.

A series of bills blew the cost out from the original price of £488 to £693.55 - an increase of £205.55 - more than 40%.

In addition, the company took sums of £1000 and £250 from my credit card as returnable deposits against damage and insurance claims and failed to return my money in reasonable time when I returned my campervan in pristine condition and without having had any accidents, despite two emails requesting repayment.

I then emailed the company saying I would charge it £100 a day for retaining my £1,000 and £25 a day for the £250. The company told me that under its terms and conditions I had agreed to it retaining the £1,000 for at least 28 days. But the company hadn't read its own small print. That proviso only related to the £250. When I pointed this out I immediately received all my cash back.

I imagine the company will be changing its terms and conditions as a result but meanwhile, if the company is refusing to return your money, it may be worth doing the same.

The company had also hit me with a bill of £70 for a driver insurance surcharge, saying it was necessary because I live in Australia To add insult to injury, this was accompanied by a demand for insurance VAT of £14 plus a driver insurance surcharge administration fee of £9.

I asked the company three times in emails to provide me with proof of purchase and then warned it I was contemplating action on Money Claim Online to recover the £93. The company failed to reply.

I paid a £25 fee to make a claim at Money Claim Online and also asked for a sum of £38.40, being the money I lost due to a major fluctuation in the exchange rate between the date when Hire Booking Centre Ltd should have refunded my returnable deposits and the date when I finally gained my cash back.

The company has paid me the £93, £38.40 and the £25 fee.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Temidims's Comment

Written on: 06/07/2016

thanks people need to know the truth about this company

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“ www.hirebookingcentre.com avoid these SHARKS”

Written on: 01/07/2016 by mickw01 (1 review written)

this company will hold on to deposit for over a month they will add admin fees on top of handling charges they charge you more in fees than the cost of the hire checkin surcharge ??? £15.50 £7.50 admin fee ?? dart charge £2.50 for using the dartford bridge £ 10 admin fee which they add plus .75p payment processing fees they won't let you pay online yourself they have to do it so they can rip you off with admin fees the van we hired was a transit we took it out we nearly 1/2 a tank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview