Hire Booking Centre Reviews - www.hirebookingcentre.com

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★★★★☆
3.9 / 5
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  • Customer Service

  • Value For Money

Summary

Note from Review Centre:

Review Centre understands that Hire Booking Centre has requested positive reviews in exchange for a £30 Amazon Gift Vouchers. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 

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Latest Reviews

★☆☆☆☆

“£1250 Security Bond returned after 2.5 MONTHS not 2...”

Written on: 25/01/2016 by clarkdreg (1 review written)

A £1250 (plus £31.39 in credit card charges) security bond is payable "around 7 days before the hire starts". The first sign of trouble to come was when I was asked to pay the bond more than a month before my holiday. This was due to an "issue with our system" when I challenged the timing. The bond was duly paid at the right time and according to the T&Cs would be held for up to 14 days after the hire return date. The vehicle was given the all clear by the supplier (Compass Campers UK, with… Read Full Review

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★★★★☆

“Excellent Motor Home and Great Customer Service”

Written on: 18/01/2016 by DarrenG40 (1 review written)

When we wanted to hire a motor-home and chose Hire Booking Centre. We hired the motor home between Christmas and New Year. I must say they were very easy to deal with. We hired from Bristol depot who were extremely helpful, and gave us a comprehensive overview of the vehicle Thanks to their help we had a happy and enjoyable holiday. I would recommend… Read Full Review

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★★★★☆

“Great chance to try before you buy”

Written on: 06/01/2016 by 567yui (1 review written)

We hired a motor home for 4 people for Christmas and New Year in order to try one before we buy one. We have had caravans in the past and know that layout can make a huge difference to the experience. My husband and I, plus our large dog, hired from the Glasgow depot and were very impressed by the service we received from the manager there. We had a couple of issues with the van but in all fairness things happen. Luckily they weren't show stoppers so we managed to work around them. We chose… Read Full Review

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★★★★★

“Motor-home hire made simple ”

Written on: 06/01/2016 by Penndr92 (1 review written)

When we wanted to hire a motor-home we had no previous experience. Luckily we found the Hire Booking Centre and everything went smoothly, thanks to the experienced staff at the Hire Booking Centre. From the initial contact, through the process of verifying documents and processing and coordinating our motor-home, it couldn't have been easier. The staff are courteous, efficient and pleasant to deal with. Thanks to their help we had a happy and enjoyable holiday… Read Full Review

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★★★★☆

“Review for Motorhome”

Written on: 05/01/2016 by Lyons115 (1 review written)

There was an issue with the online system and I was about to pay an extra £160, which would not be refundable.. The issue was resolved immediately over the phone, but if I wasn't careful enough, I might have ended up paying £320 for the deposit instead of £160… Read Full Review

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★★★★☆

“Hire Booking Centre - Our Camper-van Experience”

Written on: 05/01/2016

On the whole, for our first venture into camper vans (an experiment to see what we thought about the lifestyle) it was generally very positive. Over our 6 day trip, we enjoyed the van, the new experiences (even emptying the toilet bucket) and the assurance we had everything we needed and help was there should anything untoward happen (which thankfully it didn't). So we would go back and repeat the experience with Hire Booking Centres. When booking we got good advice from the sales staff on the… Read Full Review

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★★★★★

“No stress here!! ”

Written on: 04/01/2016 by 1946Burgess (1 review written)

I needed some shelter over the New year period and there was no room at the inn!! After a quick google I found the hire booking centre, also with the added bonus of only being 11 miles away. Booking commenced! After an easy and pleasant phone call I decided to hire. The cost was fantastic value for money and the booking procedure was so easy as it was electronic. Pick up and hand over was also smooth and easy to understand. Driving the motor home along the M25 was a breeze. My partner… Read Full Review

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★☆☆☆☆

“Awful service and hidden charges ruined the experience”

Written on: 17/12/2015

They were very misleading and uncooperative on 3 fronts. 1. They did not highlight credit card fees for the bond payment and again for the deposit refund as well as an admin fee. For the 2 campervans I rented, I paid 150GBP in credit card and admin fees alone. These were buried deep in their terms and conditions which is extremely unfair as any such fees should be made clear when confirming booking (airlines have been sued for not rolling these charges into the price). 2. They changed terms… Read Full Review

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★★☆☆☆

“Great motorhome, shame about the booking centre.”

Written on: 04/12/2015 by Yogi9260Bear (2 reviews written)

Firstly I must complement the standard and cleanliness of the motorhome. The staff at the Edinburgh depot (which is actually in Fife) were very friendly helpful and courteous. We were able to visit the depot in advance of making our booking to look at the various motorhomes to ensure we booked the best one for our needs. If the depot manager and his team could be rated separately they would get an easy five stars. Such a shame that they are let down by the way the booking centre operated. As… Read Full Review

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★★★★★

“Excellent Rental Service”

Written on: 01/12/2015 by daveburton (1 review written)

My friends and I rented a 6-sleeper camper for 9-days. As USA citizens, they made a potentially tricky arrangement extremely easy. Communication with the staff was very timely and informative. The vehicle was in perfect condition and the pickup/return location was conveniently near the airport. Overall, the entire experience was seamless and exceeded expectations. Excellent service and very reliable… Read Full Review

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★★★★☆

“Motorhome hire ”

Written on: 23/11/2015 by TerryDeakin (1 review written)

Hired a Flash25 Motorhome, It was in excellent condition and less that a year old, spotlessly clean and everything working fine. Handover was smooth, but you need to take your time over agreeing to the exact condition of the vehicle before you drive away. We did over 1200 miles on a tour of Scotland and the vehicle was great. No oven only grill but very manageable for a week. Online booking system guided you through the process of hiring. But be careful as not all the costs are necessarily… Read Full Review

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★☆☆☆☆

“Extra fees, avoid this company”

Written on: 10/11/2015 by rodrimar80 (1 review written)

The hire was fine but the process very complicated. BUT when returning my security deposit back, £1280, thay only return me £1177 all due to fees, extra charges and different exchange rates. And when I send them mails always the same answer, very very bad. PLEASE, DON'T USE THIS COMPANY or MOTORHOME REPUBLIC!!! … Read Full Review

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★★★★★

“4 night half term camper trip”

Written on: 02/11/2015 by AndyHayf (1 review written)

We hired a 2/3 berth camper for a 4 night/5 day break at Half-Term. The manager who dealt with us for the pick-up & handover at the companies Bristol base was excellent and certainly a key part in our short break being as enjoyable as it was. the person I dealt with was friendly and clear in his explanations and patient in answering our questions. The only negative was that it rained 3 out of the 5 days! However 70% of the rain was at night… Read Full Review

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★★★★☆

“Good prices”

Written on: 02/11/2015 by Senbak (1 review written)

I hired a motorhome from Edinburgh. The vehicle was in a very good condition, the handovers were excellent, the staff very freindly, the prices really good. We had an amazing holiday and decided to do it again next summer. I would recommend it without any hesitation… Read Full Review

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★★★★☆

“Excellent ”

Written on: 18/10/2015 by alanlittle7 (1 review written)

Had a really good holiday motor home was just what was advertised .Staff at motor home collection depot were vey helpful First class in fact . No complaints at all I would recommend without hesitation… Read Full Review

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★☆☆☆☆

“Extra fee + extra fee + extra fee”

Written on: 17/10/2015 by pab.oz (1 review written)

I hired two campervans from the Edinburgh depot that is managed by Unbeatable Hire in August 2015. Firstly, the campervans were in excellent condition. The problems started When I was repaid my deposit. There was almost AUD$700 less than the ammount paid, even though the vans were returned in perfect condition. When asked to provide a breakdown, it took them 6 weeks to comply - and only when threatened with legal action. Here is a list of some of the extra fees you can expect. Some disclosed… Read Full Review

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★★★★☆

“Excellent vans”

Written on: 14/10/2015 by ecduffy (1 review written)

The booking was easy online and the takeover and handover was easy and staff at Glasgow helpful and friendly.We had booked a campervan to tour Skye and Speyside, it was in great condition, easy to drive and all utensils etc supplied, we had a mix of wild camping and campsites, great holiday and we will do it again. To be fair when I did email them I got reasonably quick replies Only downside is return of deposit is slow and card fees for every move are a bit 'Ryanair' otherwise I would have… Read Full Review

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★★★★★

“Great holiday”

Written on: 05/10/2015 by Davinalon (1 review written)

Had a fantastic 4 nights in mobile home. It was small but perfectly formed and immaculately clean. It had all facilities including TV, fridge and central heating. They even provided smaller essentials including washing up liquid and toilet roll. the person I dealt with  at the depot was very helpful and explained everything very well so we felt quite confident driving it. Great time was had. Only downside is length of time it takes to get deposit back- 3 weeks after returning vehicle and as I… Read Full Review

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★★★★☆

“Great experience”

Written on: 04/10/2015 by HasanKhusairi (1 review written)

We just came back from our trip around the UK using motorhome. THe motorhome were in very good condition, only a year old and there was no problem with the motorhome. would recommend my family and friends to hire from this centre. The bookings was easy and the hand over was not bad. We travelled as a group of 7 motorhomes the centre were really helpful… Read Full Review

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★★★★★

“Great Value , Easy P/U and Drop Off”

Written on: 04/10/2015 by guycooper (1 review written)

My wife and I have just returned back home after 9 days in the UK, and had a great time made all the better with our Motorhome from Hire Booking Centre. We saved alot of money on Hotel Bills and food and now that the price of fuel has become more reasonable , that too. The Heathrow location is a short taxi ride from the airport and that made Picking up and dropping off very convenient. We rented the smallest vehicle available and still found the facilities to our liking including the… Read Full Review

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