Hire Booking Centre Reviews - www.hirebookingcentre.com

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★★★★☆
4.0 / 5
190
82% of users recommend this
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  • Customer Service

  • Value For Money

Summary

Note from Review Centre:

Review Centre understands that Hire Booking Centre has requested positive reviews in exchange for a £30 Amazon Gift Vouchers. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 

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Latest Reviews

★★★★☆

“good but no so easy to book on line”

Written on: 16/08/2017 by zencolajudee (1 review written)

Good, but not so easy to book on line The re is a lot of step before be sure that the motorhome is really booked All is ok after these steps have been completed … Read Full Review

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★☆☆☆☆

“DEPOSIT NIGHTMARE”

Written on: 16/08/2017 by 130Boyd (1 review written)

This company is very clever in the way its runs its business, firstly its terms state you have to request your refundable deposit back, which should be an automatic thing. Secondly they deduct charges from your refundable deposit of which relate to damage not caused by you and then add vat and administration charges on which isn't state within the contract. Thirdly, once they have agreed to pay you back your deposit after any deductions you then end up waiting for at least another 30 days… Read Full Review

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★★★★☆

“North Coast 500 in a Motor Home!”

Written on: 13/08/2017 by Sariahq287 (1 review written)

This was our first time hiring a motor home and it was an experience we won't forget! For a family of 5 plus dog, we opted to hire as we had had an awful experience with midges in Scotland when camping... we still saw a few, but we were not eaten alive! The hire was easy, with clear step by step guidance, and getting documents verified without having to post them off was a breeze. The campsites we used were great; hooking up to power and using gas was simple. Plenty of bacon sandwiches were… Read Full Review

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★★★★★

“Pleasantly suprised”

Written on: 08/08/2017 by samscherdel (1 review written)

After researching and hearing a few horror stories i can confirm our experience with the HBC was pain free, and relatively straight forward. We hired for Glastonbury, picked up from the friendly Barnsley depot. Van was very modern and lovely inside, clear explanations from the depot. returned slightly late due to traffic however was not penalised for this. Deposit was refunded on the day promised (although did have to call to process). Completely satisfied and would have no hesitation using the… Read Full Review

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★★★★★

“Excellent vehicle and service”

Written on: 28/07/2017 by amg37 (1 review written)

Hired a motorohome in June for travel around Scotland. Excellent service, convenient pickup… Read Full Review

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★★★★★

“An Amazing Experience!!!”

Written on: 27/07/2017

We went on our first camping trip and hiring a motor home from HireBookingCentre was the best thing I ever did. The motor home was immaculate and in a very good condition. Traveled around 1200 miles and had no issues what so ever with it. Very comfortable and cosy inside and enjoyed every minutes of our journey. The staff who handed over the motor home were very friendly and explained everything about the van in detail. I will definitely recommend this to my friends… Read Full Review

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★☆☆☆☆

“Sharp practice with deposit ”

Written on: 25/07/2017 by Connell72 (1 review written)

The Motorhome was fine and problem free but my experience of the admin mirrors a number of other reviews on here. Firstly, I never received the terms and conditions of hire. The on site link simply took me back to another part of the website. Secondly, as the process is automated I received very little paperwork. After 7 weeks I have today been told that I will receive £181 of my £250 security deposit although this has not arrived on my card yet. To get this far I have had to write to them… Read Full Review

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Mfergy1311's Comment

Written on: 14/08/2017

i had the same sort of thing. they checked the vehicle all was good. After a load of calls asking deposit to be paid back i was lead on a goose chase... then was refunded only to see money was withheld as fuel was low.... but this had been checked off on return. customer service just laughed and kept putting me on hold. do not talk to the person I dealt with she is useless at customer services but then again that why probably she has the job go to a decent hire company and pay a bit more.. DO NOT USE THESE ....

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★★★★☆

“Happy with Hire Booking Centre”

Written on: 24/07/2017 by RachelFerriman (1 review written)

We were very happy with the service we received, from a man I dealt with, at the Kelty depot where we picked up the vehicle. The vehicle was great, and the process of hiring, using and returning the vehicle went smoothly. It was a wonderful experience for my husband, me and the three children, to drive around the Scottish Highlands in a well-equipped and fuel-efficient motor home. I am not writing this for a voucher but because we were honestly pleased with the service and product and have no… Read Full Review

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★★★★★

“Very easy hire, great motorhomes”

Written on: 24/07/2017 by wychwood31 (1 review written)

I've been hiring from HBC for 4 years. The process is always easy, the staff are always very helpful (both the admin staff, and those at the hire depot). We always use them when booking the motorhomes we use for music festivals, and HBC are a key part of helping us enjoy the whole experience so much. They offer great value for money, particularly with larger motorhomes, and will never quibble the return of a deposit, which is somewhat rare in my personal experience. I would definitely… Read Full Review

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★★★★☆

“Motorhome hire from Bristol”

Written on: 18/07/2017 by TonyHartwig (1 review written)

We live in Shropshire and the price and availability was not good as we wanted to hire from Sunday to Sunday. Found this company hiring from Bristol which was the area we wanted to visit anyway (south west) so this is why we selected this company. There web booking system is very good but be aware that costs for speeding fines and admin can be added when booking. Even with these and the pet supplement it's still worked out cheaper than our local companies. Make sure you look after the van… Read Full Review

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★★★★☆

“great way to hire a motorhome ”

Written on: 04/07/2017 by Hafod (1 review written)

A Great motorhome, excellent service, all in a very smooth and friendly experience… Read Full Review

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★★★★☆

“Excellent Download Fest Option”

Written on: 03/07/2017 by KenAceViral (1 review written)

Van was very nice aside from a few minor damages. Fortunately these were all recorded on pickup to alleviate some of the stress of being blamed for it. Was a nice drive and the facilities were excellent. I can't say much about the cooking stuff as we just barbecued every day and ate in the arena but it looked like it would have been super useful had we used it. Only issue is that it could have benefitted from better times and communications regarding the drop off. Wanted to bring it back early… Read Full Review

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★★★★★

“Really, very good!”

Written on: 03/07/2017 by Dale2890 (1 review written)

After booking with ease at a great price, I saw some bad reviews where people said that they didn't get their full deposit back as the company tried pinning old damage to them. I can say that I had no experience of this what so ever and can recommend using them again. The motorhome was as stated, fully equipped with a few added extras, clean and tidy. The whole process was brilliant and the hire was great. Thanks… Read Full Review

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Bla246's Response to Dale2890's Review

Written on: 17/07/2017

Did you receive your deposit back with no issues?

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★★★★☆

“great motorhome and facilities”

Written on: 30/06/2017 by nicolevillsonne (1 review written)

Me and my Dad hired the motorhome to visit the Isle of Harris. We had great time, the booking part was simple and the 'chat' facility on the website was extremely helpful. The girl at the depot was really friendly and answered all our questions. We haven't received our deposit back yet, but it was made clear that it can take up to a month for them to be sure that there are no pending fines or parking tickets. The motorhome had everything we needed from washing up liquid, bin bags, pots, pans… Read Full Review

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★★★★★

“If you want to hire a motorhome - use these guys!”

Written on: 30/06/2017 by Kevin420 (1 review written)

As soon as I spoke to this company they were excellent with me. The lady I spoke to on the phone at first explained how the full process would work and what the costings were but as soon as I booked they keep in touch with you via email and over the phone to walk me through the booking process. I did have some difficulties with changing my address on my driving licence but they were very understanding and just made a note on file that I had an unusual circumstance. Picking up the motorhome was… Read Full Review

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★★★★☆

“Great service & Vehicle ”

Written on: 29/06/2017 by 60Hudson (1 review written)

Great service throughout booking process. Helpful and friendly.Vehicle was brand new, clean and ready to hire… Read Full Review

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★☆☆☆☆

“Do not return £1,250 deposit. Still waiting 3 weeks...”

Written on: 22/06/2017 by LeroySutton123 (1 review written)

Do not return £1,250 deposit. Still waiting 3 weeks after the 28 working day period. Despite many promises and excuses still not returned. Do not just block the card for the £1,250 (like most hire companies) but actually take the money from the card. Smells of severe cash flow problems to me for this company and best avoided at all costs. Also invent fictitious charges to deduct. Will be reporting to trading standards… Read Full Review

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Bla246's Comment

Written on: 17/07/2017

Did you receive your deposit back ?

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Moore10's Comment

Written on: 25/07/2017

Eventually but took a lot of phone calls and they took off £110 for not cleaning cassette when it clearly had been., This is now subject to County Court to decide as they just can't be let to get away with it.

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Monkeyd123's Comment

Written on: 22/07/2017

More realistic reviews of the company hope you didn't get taken in also

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Moore10's Comment

Written on: 25/07/2017

Yes the word needs to be out there about this company. They are in financial difficulties and relying on other peoples deposits to keep going - bit like a ponzi scheme!

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★★★★☆

“Motorhome Hire”

Written on: 06/06/2017 by KathieLambert (1 review written)

We wanted to hire a motorhome for a couple of weeks in order to travel around the west coast of Scotland. After some online searching we found Hire booking centre and liked the prices! Upon further investigation we discovered that we could choose a depot from which to pick up the motorhome so we chose one in Glasgow so we could drive there in a smaller vehicle and leave our car in a safe carpark and then leave with the motorhome. We were very impressed with the handover of the home and also the… Read Full Review

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Bla246's Response to KathieLambert's Review

Written on: 17/07/2017

Did you receive your deposit back with no issues?

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Kathielambert's reply to Bla246's Comment

Written on: 20/07/2017

The company said they have reimbursed it to my card, but I am waiting for my credit card to be paid to see if I have received it. I did have to contact them. It wasn't done automatically.

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Bla246's reply to Kathielambert's Comment

Written on: 21/07/2017

Thanks for response. Can you write when it comes through and let us know if there was any issues. Did you receive the whole amount back (minus admin fee)?

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★★★★☆

“Excellent fun and good customer service ”

Written on: 05/06/2017 by Mc24aol (0 reviews written)

We have just returned from Scotland having hired a Motorhome with hirebookingcentre ( unbeatable hire I think I booked with). To book the van I spoke to a very helpful lady who answered my never ending questions. We picked up the motorhome from the Glasgow depot. The staff were really friendly and informative. All the paperwork was completed on line before we got there so we just had to supply proof of identity. We had a walk round the van and the lady explained how it all worked. She noted… Read Full Review

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Bla246's Response to Mc24aol's Review

Written on: 17/07/2017

Did you receive your deposit back with no issues?

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Mc24Aol's reply to Bla246's Comment

Written on: 20/07/2017

They should be paying me within the next 4-5 days so I will let you know :)

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Bla246's reply to Mc24Aol's Comment

Written on: 27/07/2017

How did you go?

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Mc24Aol's reply to Bla246's Comment

Written on: 01/08/2017

Hi there,
Well... I did get most of my deposit back without too much aggravation. I need email them after the 30 days was up and prompt them so I don't know if it would have automatically paid me back. I had to pay a total deposit of £1250 and I received £1235 back.
However, I am truly disappointed to have to write this on the review site. I am most upset that they kept a £15 admin fee. I did call them and I have emailed them to ask why they felt it necessary to deduct £15 and they said they take it for processing the payment. I had NO IDEA that they were going to take £15 so I discussed with them that this was a hidden fee and they advertise that there are no hidden fees. They disagreed! I advised them that they would be much better to put the £15 onto the cost of the hire and then not upset customers over their deposits but the gentleman I spoke to seemed unable to deal with that idea.
It seems seriously disappointing that I am now arguing over £15 but to me it is the principle. I would have 100% recommended this company and I was ready to book the next van but this has put me right off, I don't like surprise costs even if they are just £15.
What a shame to ruin their business over something so trivial. I hope they read this review and amend their policy for future bookings.
Maybe now you are aware that there is a £15 you will be less disappointed when you come to book.
I hope this helps you make your booking decision. Which ever company you use I hope you have an amazing trip, we had the best time!

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★★★★★

“Travelling holidays”

Written on: 05/06/2017 by TPR0808 (1 review written)

Great service, excellent motor home rental experience. Depot in good location for touring Scotland… Read Full Review

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Bla246's Response to TPR0808's Review

Written on: 17/07/2017

Did you receive your deposit back with no issues?

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