Hire Booking Centre Reviews - www.hirebookingcentre.com

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★★★★☆
3.9 / 5
96
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  • Customer Service

  • Value For Money

Summary

Note from Review Centre:

Review Centre understands that Hire Booking Centre has requested positive reviews in exchange for a £30 Amazon Gift Vouchers. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 

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Latest Reviews

★★☆☆☆

“good until deposit return ”

Written on: 28/04/2016 by pon876 (1 review written)

Had a good trip and enjoyed the motorhome but its now 2month after returning the motorhome and it a fight to get my deposit back been emailing them now for 2 week's about it now and the last 3 dats emails have gone without reply… Read Full Review

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★★★★★

“Excellent service made for a wonderful holiday”

Written on: 13/04/2016 by 430Fox (1 review written)

We arranged a tour around Europe and with the help of HIre Booking Centre the hiring process was made very easy and the motorhome itself was of a high standard which made for a thoroughly enjoyable holiday… Read Full Review

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★★★★☆

“Motorhome rental”

Written on: 27/03/2016 by Bjarvis (1 review written)

Great value, reliable van (other than issue with heating), and good service… Read Full Review

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★★★★★

“Fantastic Motorhome Hire!”

Written on: 22/03/2016 by MariamCantuItalian388 (1 review written)

We had a great experience using Hire Booking Centre to hire a Motorhome for a long weekend recently. The van was truly stunning- it seemed brand new it was spotless!! I was taken aback by how efficient the staff were, how easy the booking was, and generally what an effortless experience we had. Price was very competitive- we couldn't find any cheaper!! The pick up and drop off was really straightforward, with no lengthy form filling or question-asking. It has made us want to go away again- we… Read Full Review

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★★★★☆

“Eyes open”

Written on: 14/03/2016 by andym642 (1 review written)

I've to have been reading through the other reviews and it seems a real shame! I thought the service was fantastic all along, from time of booking to time of dropping off. It was all really clear and straight forward. This was my first time booking - I have a young family and a dog, I went for the largest motor home with 8 days of insurance. Buyer beware the more that you want the more it costs, which as previous people have said it's great to reduce your excess but whatever the initial cost… Read Full Review

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★★★★★

“I thought they were great!”

Written on: 04/03/2016 by MDK29 (1 review written)

I've been reading through the other reviews and it seems a real shame! I thought the service was fantastic all along, from time of booking to time of dropping off. It was all really clear and straight forward. After booking, we were contacted to say that the vehicle that was going to be for us had been in an accident, so we were given a free upgrade, which was brilliant! We hired from the Gatwick depot and they were all really helpful. We did take out full insurance, which I always do when… Read Full Review

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★☆☆☆☆

“Good until the end”

Written on: 25/02/2016 by cerberii (1 review written)

I hired a motorhome from hire booking centre via a Groupon offer - £276 for a weeks hire. I was worried about it after reading some of the reviews on here about excessive post hire charges but decided that the deal was still good value and that I could probably protect myself by reading everything very carefully. I also took out independent insurance to reduce my liability for glass and external damage. The pre collection paperwork and form filling emails are numerous and a bit of a chore… Read Full Review

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★★★★★

“Simple, Great Value & Excellent Service Throughout!”

Written on: 15/02/2016

This was the first time we hired a motor-home and I must say the whole process was straight forward, making the experience very enjoyable! We picked up the motor-home from the Glasgow depot and the staff there were extremely friendly and helpful. The motor-home itself was very easy to drive and in great condition! All facilities were excellent and clean. The heating inside the motor-home was extremely efficient which allowed us to keep the inside warm the entire holiday, and not worry about the… Read Full Review

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★☆☆☆☆

“£1250 Security Bond returned after 2.5 MONTHS not 2...”

Written on: 25/01/2016 by clarkdreg (1 review written)

A £1250 (plus £31.39 in credit card charges) security bond is payable "around 7 days before the hire starts". The first sign of trouble to come was when I was asked to pay the bond more than a month before my holiday. This was due to an "issue with our system" when I challenged the timing. The bond was duly paid at the right time and according to the T&Cs would be held for up to 14 days after the hire return date. The vehicle was given the all clear by the supplier (Compass Campers UK, with… Read Full Review

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★★★★☆

“Excellent Motor Home and Great Customer Service”

Written on: 18/01/2016 by DarrenG40 (1 review written)

When we wanted to hire a motor-home and chose Hire Booking Centre. We hired the motor home between Christmas and New Year. I must say they were very easy to deal with. We hired from Bristol depot who were extremely helpful, and gave us a comprehensive overview of the vehicle Thanks to their help we had a happy and enjoyable holiday. I would recommend… Read Full Review

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★★★★★

“Motor-home hire made simple ”

Written on: 06/01/2016 by Penndr92 (1 review written)

When we wanted to hire a motor-home we had no previous experience. Luckily we found the Hire Booking Centre and everything went smoothly, thanks to the experienced staff at the Hire Booking Centre. From the initial contact, through the process of verifying documents and processing and coordinating our motor-home, it couldn't have been easier. The staff are courteous, efficient and pleasant to deal with. Thanks to their help we had a happy and enjoyable holiday… Read Full Review

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★★★★☆

“Review for Motorhome”

Written on: 05/01/2016 by Lyons115 (1 review written)

There was an issue with the online system and I was about to pay an extra £160, which would not be refundable.. The issue was resolved immediately over the phone, but if I wasn't careful enough, I might have ended up paying £320 for the deposit instead of £160… Read Full Review

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★★★★☆

“Hire Booking Centre - Our Camper-van Experience”

Written on: 05/01/2016

On the whole, for our first venture into camper vans (an experiment to see what we thought about the lifestyle) it was generally very positive. Over our 6 day trip, we enjoyed the van, the new experiences (even emptying the toilet bucket) and the assurance we had everything we needed and help was there should anything untoward happen (which thankfully it didn't). So we would go back and repeat the experience with Hire Booking Centres. When booking we got good advice from the sales staff on the… Read Full Review

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★★★★★

“No stress here!! ”

Written on: 04/01/2016 by 1946Burgess (1 review written)

I needed some shelter over the New year period and there was no room at the inn!! After a quick google I found the hire booking centre, also with the added bonus of only being 11 miles away. Booking commenced! After an easy and pleasant phone call I decided to hire. The cost was fantastic value for money and the booking procedure was so easy as it was electronic. Pick up and hand over was also smooth and easy to understand. Driving the motor home along the M25 was a breeze. My partner… Read Full Review

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★☆☆☆☆

“Awful service and hidden charges ruined the experience”

Written on: 17/12/2015

They were very misleading and uncooperative on 3 fronts. 1. They did not highlight credit card fees for the bond payment and again for the deposit refund as well as an admin fee. For the 2 campervans I rented, I paid 150GBP in credit card and admin fees alone. These were buried deep in their terms and conditions which is extremely unfair as any such fees should be made clear when confirming booking (airlines have been sued for not rolling these charges into the price). 2. They changed terms… Read Full Review

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★★☆☆☆

“Great motorhome, shame about the booking centre.”

Written on: 04/12/2015 by Yogi9260Bear (2 reviews written)

Firstly I must complement the standard and cleanliness of the motorhome. The staff at the Edinburgh depot (which is actually in Fife) were very friendly helpful and courteous. We were able to visit the depot in advance of making our booking to look at the various motorhomes to ensure we booked the best one for our needs. If the depot manager and his team could be rated separately they would get an easy five stars. Such a shame that they are let down by the way the booking centre operated. As… Read Full Review

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★★★★★

“Excellent Rental Service”

Written on: 01/12/2015 by daveburton (1 review written)

My friends and I rented a 6-sleeper camper for 9-days. As USA citizens, they made a potentially tricky arrangement extremely easy. Communication with the staff was very timely and informative. The vehicle was in perfect condition and the pickup/return location was conveniently near the airport. Overall, the entire experience was seamless and exceeded expectations. Excellent service and very reliable… Read Full Review

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★★★★☆

“Motorhome hire ”

Written on: 23/11/2015 by TerryDeakin (1 review written)

Hired a Flash25 Motorhome, It was in excellent condition and less that a year old, spotlessly clean and everything working fine. Handover was smooth, but you need to take your time over agreeing to the exact condition of the vehicle before you drive away. We did over 1200 miles on a tour of Scotland and the vehicle was great. No oven only grill but very manageable for a week. Online booking system guided you through the process of hiring. But be careful as not all the costs are necessarily… Read Full Review

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★☆☆☆☆

“Extra fees, avoid this company”

Written on: 10/11/2015 by rodrimar80 (1 review written)

The hire was fine but the process very complicated. BUT when returning my security deposit back, £1280, thay only return me £1177 all due to fees, extra charges and different exchange rates. And when I send them mails always the same answer, very very bad. PLEASE, DON'T USE THIS COMPANY or MOTORHOME REPUBLIC!!! … Read Full Review

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★★★★★

“4 night half term camper trip”

Written on: 02/11/2015 by AndyHayf (1 review written)

We hired a 2/3 berth camper for a 4 night/5 day break at Half-Term. The manager who dealt with us for the pick-up & handover at the companies Bristol base was excellent and certainly a key part in our short break being as enjoyable as it was. the person I dealt with was friendly and clear in his explanations and patient in answering our questions. The only negative was that it rained 3 out of the 5 days! However 70% of the rain was at night… Read Full Review

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