Avoid at all cost

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Hertz Car Rental
★☆☆☆☆
1.4
9.0% of users recommend this
  • Customer Service

  • Value For Money

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Janette5054's review of Hertz Car Rental

“Avoid at all cost ”

★☆☆☆☆

written by Janette5054 on 10/02/2016

Thinking hertz was a reputable company I didn't bother to read any reviews- how I wish I had! Like many others it has ended up costing far more than it should have done. They have so many hidden charges and cannot justify/explain how they arrive at such excessive admin charges!
I will never use them again and will make sure everybody I speak tkt knows to avoid them too

  • Dec 2015

    Date of hire (month/year)

  • Melbourne

    Country & City of hire

  • Good

    Condition of vehicle

  • Customer Service

  • Value For Money

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Granvill's Response to Janette5054's Review

Written on: 19/03/2016

Similar thing happened to me.
Rented a car from Thrifty Car Hire (A Hertz Brand)
at Cork Airport Ireland and I was had to buy CDW and Theft insurance as the Lady behind the desk insisted that they were not included in the base rental price.
I showed her Thrifty's T&C policy where it clearly stated that CDW and Theft insurances were included in the base price of all Rentals in Europe! She still refused to release the Car to me unless I bought CDW and Theft From her.
In the end I had to pay an extra £400 approx which ruined my Christmas Holiday visiting my relatives. I will never use the Hertz group again nor will any of my friends or Family.

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Janette5054's reply to Granvill's Comment

Written on: 21/03/2016

That's disgusting and even when you try to get some satisfaction from their customer services you are totally wasting your time. Frightening thing is hertz seem to own other car rental companies too

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