written by larryfromford on 15/04/2015
Made reservation thru AAA 3weeks prior for an Equinox. Upon arrival could tell something was wrong. Manager Mark told me car I had reserved was very popular this time of year and he could not find one. But for a lot more money he could fix me up with an up grade. After I had someone from AAA call him he promised to have me my car before he closed. 1 1/2 hrs. I waited. Finally he said I found you a car but it is 25 miles away. He gave me a rental he had to drive to Mentor. Upon arriving there I find that a customer is waiting to rent the vehicle I drove out there. So not only did I have to drive 25 miles to find what should have been waiting at my local Hertz but I was also delivering a car they needed. Not my job. I will never return to the Maple Heights Hertz car rental but plan on taking mine and my families business elsewhere.
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