Written on: 16/05/2012 by tpd1 (2 reviews written)
I recently hired a car from Vatsteras Sweden for a few days. On return I refuelled very near to the airport the pump stopped and car fuel guage indicated full at a cost of SKR150. We proceeded to the the airport and returned the car. I subsequently got billed SKR161 plus SKR120 refuelling cost £33.54 extra on my creditcard. On emailing the fuel receipt to Hertz and telephoning twice to Sweden customer services told me they had instructed a refund of the money. Then I get an email claiming we had not fully refuelled the car. They quoted a car fuel consumption of between .4 to .7 Swedish miles to a litre and claim we drove 341km. Then they try to justify the charge by claiming they had to add a further 12.78 litres of fuel based on .65 swedish miles to the litre consumption. I have no proof of the fuel usage but know I filled the car up. It is possible I suppose that the petrol pump may have underfilled but to underfill nearly 13 litres is unlikely. In my opinion this is one big rip off but one I can do nothing about.
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