Written on: 10/02/2012
Whatever you do, do not require to speak with an actual person.
in mid january, I rented a car from hertz at Palm Beach International airport.
When I returned my car, and boarded my plane, I realized that I had left my coat in the back seat.
I tried to call them a couple of time immediately. Each time i explained that I had left my coat in the car, they switch me to a voice mailbox. I left two messages.
Over the next week, I was unsuccessful in talking with an actual person. Each time I called, they always switched me to a voice mailbox.
After two weeks, and several messages, I finally called AAA (who I made the rental through) and complained to them. I also left a e-mail on their Hertz's corporate website.
Today, 2/10/2012, someone finally called me back. This is after 1 month since leaving my original message. Surprise, surprise, they did not find my coat.
This coat was a leather A2 flight jacket given to me by my flight instructor on the day of my first solo and had a lot of meaning to me.
Well, the person on the phone came up with a cock and bull story about how their office is under construction. This is the reason they did not call me back. It became obvious that she could care less of my situation and had made up this lame excuse. At no point did they even offer to compensate. The message was clear.
I have to ask... What does construction have to do with answering voicemail??? Their phone obviously works.
I also have to ask.. Don't they clean out their returned cars prior to renting them again? I know that they say that they are not responsible for items left behind, but does that policy excuse a lack of even the least bit of effort on their part to return lost items??
I know that if they had answered the phone, or provided someone to provide a limited amount of service, when I first called them, getting my coat back would not have been a problem.
From a money standpoint, the coat was not worth much. It is a shame that they will lose thousands of dollars worth of my business all over a lack of basic service.
My advise is this.. Do not rent from Hertz. If you do rent from Hertz, take extra care to not leave anything behind. You will never see it again.
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