written by JacekK on 20/10/2017
Total ripoff as to the cost of rental I needed to add additional insurance which is a must with Goldcar. Also paying upfront for full tank of fuel. Extra £10 a day for having a diesel car. When I have asked if I can have petrol one lady said no that's what you have booked. Never was stated that I'm booking diesel and diesel onle. 8% extra on top for airport pick up. Total ripoff
Never ever again
Horrible customer service and ripoft
As rated by our community of reviewers
Goldcarrental's Response to JacekK's Review
Written on: 14/11/2017
Hi,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.
Kind regards.
Victoria R.
Goldcar Representative.