GoldCar Rental - www.goldcar.es Review

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

Leo227's review of GoldCar Rental - www.goldcar.es

“The Goldcar Nice office have been appalling since I...”

★☆☆☆☆

written by Leo227 on 21/09/2017

The Goldcar Nice office have been appalling since I had an accident in one of their vehicles six weeks ago. As I decided not to take their extortionate insurance, I was made to pay a deposit of over £1000. Unpalatable, but so far standard practice. After the accident, I went through all proper channels, filled out the relevant paperwork and was assured everything was fine. They told me they would be in contact regarding a receipt for the repair costs of the vehicle, and would then refund the rest of my deposit.
Since then, I have not heard from them at all. I have sent three urgent emails with no response whatsoever. They have kept my money from me (the remainder of my deposit) and stopped me from filing a claim with my travel insurer to make back some of the costs. This is the worst customer service I've ever received in my life, and I have told as many people as I can to avoid this company.

Oh, and the terms on their website are not in full when making a booking, meaning I was forced to pay a young driver charge once I picked up my car. I would not have hired from them in the first place had I known this. Being deceptive and sneaky does not make for a trustworthy company. Avoid, avoid, avoid.

  • Nice, France

    Country & City of hire

  • Average

    Condition of vehicle

  • Customer Service

  • Value For Money

Goldcarrental's Comment

Written on: 26/09/2017

Dear Customer,

On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered..

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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