Very Disappointed now

★☆☆☆☆
1.2 / 5
5.0% of users recommend this
  • Customer Service

  • Value For Money

Poweron135's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Very Disappointed now”

Written on: 01/09/2017 by Poweron135 (1 review written)

My family and I have been using the above company for 7 years for our Car hire and up until the beginning of this year we have had no problem. BUT things have changed
They ripped of my daughter for €300 damage to the bonnet that she was not able to prove.
They stung me by upgrading my car without telling me and then charging me for the upgrade, unfortunately i did not notice the upgrade at the time of signing the hire document.
this week they have taken €270.00 from my credit card for Excess Mileage. fortunately i still have the paperwork for this agreement that stated that I had unlimited Milage. They have stated that a refund will be made. When????

MY ADVICE IF YOU NEED TO BOOK THROUGH GOLDCAR

Take photographs of all angles of the car, outside and inside and include the boot.
take a photo of the mileage reading at the beginning and end of the hire.
Take photographs of the car when returning it.
Get a gold car representative to check the car on return and obtain his signature on the return paperwork. also take a picture of the representative.
You now need to be really savvy when hiring in Spain

  • August 2017

    Date of hire (month/year)

  • Spain

    Country & City of hire

  • Poor

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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