complete rip off!!!

★☆☆☆☆
1.2 / 5
5.0% of users recommend this
  • Customer Service

  • Value For Money

jimbo6999999's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“complete rip off!!!”

Written on: 01/09/2017 by jimbo6999999 (1 review written)

Useless customer service and hidden rip off charges! I advise people never to use this company and will certainly not be recommending this company to anyone else!!!!!

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 12/09/2017

Dear customer,

We’re very surprised with your comment. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also we would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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