Inefficient & dishonest

★☆☆☆☆
1.2 / 5
5.0% of users recommend this
  • Customer Service

  • Value For Money

Reynaldo490's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Inefficient and dishonest”

Written on: 31/08/2017 by Reynaldo490 (1 review written)

Long way from the airport, very slow and poor shuttle. Push their own insurance very hard and then try to claim damages from a credit card deposit when there was no damage.

  • August 2017

    Date of hire (month/year)

  • spain - menorca

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 12/09/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

On the issue you described, please note we are trying to solve the waiting time issue by opening auxiliary offices. We are also doing daily schedules to serve our customers in the fastest possible way depending on the number of bookings at every moment of the day. Also, please note that a Priority Check-in service is available for a reasonable extra fee.

Please let us also explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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