For me, Never again

★☆☆☆☆
1.2 / 5
5.0% of users recommend this
  • Customer Service

  • Value For Money

Nicolasq59's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“For me, Never again”

Written on: 19/08/2017 by Nicolasq59 (1 review written)

They should pick another slogan since they don't really care about customers. Customer service is terribly bad. they say one thing and then charge you more than what they said. Never again

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also we would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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