Goldcar is not to be trusted!

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
From 2637 reviews
5.0% of users recommend this

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Guest's review of GoldCar Rental - www.goldcar.es

“Goldcar is not to be trusted!”

★☆☆☆☆

written by on 10/08/2017

I have rented Goldcar twice this summer, first in Italy and then in Spain and both times the price i was offered and the price that came out of the rentalperiod was totally differant. In Italy, a very rude woman at the airport Marco Polo, near Venice, denied me using a creditcard, because #her computer said so". It was surreal and we ended up with paying double.
In Spain, it was no problem with using the same card, but a number of other hidden expences that i do not know what is yet, made it 50% more expensive then originally.
I have hired car through a number of different Companys, and always paid what was originally offered, so it has been a real bummer to experience this kind of not thrusworthy and plain out crooked business.
Do not use this Company and tell everyone this.
Egil A from Norway

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  • Value For Money

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Goldcarrental's Comment

Written on: 27/08/2017

Dear customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also I would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Also please let us explain that most of our offices accept both debit and credit card, however there are some of them which only accept credit.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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