Worst company of all time

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

Adolfo12's review of GoldCar Rental - www.goldcar.es

“Worst company of all time”

★☆☆☆☆

written by Adolfo12 on 13/07/2017

Avoid this company at all costs, tried to charge us 60 euro for a bit of sand on the floor of the car, my dad then went and cleaned it in 3 minutes after they claimed it would take 3 hours to claim, the guy at the desk (Marseille) then told my mum he would never rent w car to her ever again. Worst company any avoid them at all cost.

  • July 2017

    Date of hire (month/year)

  • marseille

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Goldcarrental's Comment

Written on: 18/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please kindly let us explain that vehicles are seldom returned to us in a spotless condition but we do expect them to be reasonably clean. Where additional cleaning is required an extra charge is incurred. This is in line with our T&Cs.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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