go elsewhere

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
From 2637 reviews
5.0% of users recommend this

  • Customer Service

  • Value For Money

wookey67's review of GoldCar Rental - www.goldcar.es

“go elsewhere”

★☆☆☆☆

written by wookey67 on 13/03/2017

we had no issue with our own car. but had to wait an hour to collect it , despite only 3 people in front of me. their basic cover does not even cover breakdown recovery! we had our own cover thank fully.
hard sell to try and pay for all their extras better go elsewhere.
one member of staff doing all the paper work and car checking while another just watched the queue and did some paper work.

  • 03/2017

    Date of hire (month/year)

  • Bilbao

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Goldcarrental's Response to wookey67's Review

Written on: 14/03/2017

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, please note that you could always have approached our counters and ask for a priority check in service which would have allowed you to be attended right away. If you need any further assistance you can always open a query on the Customer Service section of our website.

Kind regards.
Victoria R.
Goldcar Representative.

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Mug999's reply to Goldcarrental's Comment

Written on: 16/03/2017

Our opinion is deffinetly NOT important to you, otherwise you would not have so many of them.

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