Goldcar Lanzarote Airport - shockingly bad!

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
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Goodman170's review of GoldCar Rental - www.goldcar.es

“Goldcar Lanzarote Airport - shockingly bad!”

★☆☆☆☆

written by Goodman170 on 12/03/2017


We have hired many cars all over the world. Many times in Lanzarote, but we never had such a poor experience as with Goldcar.

Collection was a nightmare with a long wait, partly because of people having to return to the desk to complain about being given the wrong car.

The attitude of the counter staff was poor with a truculent, dismissive attitude when you decline their ridiculously over-priced "options".

On a positive note, the vehicle was fine. However due to the sour-faced attitudes of the counter staff we will never use Goldcar again.

  • march 2017

    Date of hire (month/year)

  • Arrecife Airport, Lanzarote

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Goldcarrental's Comment

Written on: 14/03/2017

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Our additional coverage is always offered as an alternative to leave a deposit and never a mandatory requirement to hire the car. Regarding the queue time, you could have always approached the counters and ask for a priority check in, to avoid any extra time.

Kind regards.
Victoria R.
Goldcar Representative.

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Mug999's Comment

Written on: 16/03/2017

And I assume they would have to pay for the priority check in?

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Mug999's Comment

Written on: 16/03/2017

And I assume they would have to pay for the priority check in?

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