Don't use this company

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

Thomasbb421's review of GoldCar Rental - www.goldcar.es

“Don't use this company”

★☆☆☆☆

written by Thomasbb421 on 02/03/2017

I wrote a review on the Goldcar website, I now realise they don't publish poor reviews.

Picked up a Goldcar from Lanzarote airport, when I checked the car the next day found that a front tyre was bald, not only bald but the rubber showed signs of perishing. My guess is that it had been swopped probably by the maintenance team. Took the car back, no apologies and lost half a day of my holiday.

When I initially collected the car they tried to sell me insurance to cover excess damage and I told them I had an annual policy. The asked if it included someone deliberately smashing the windows, I said it did and they became very abrupt with me.

At the end of holiday returned the car and the desk was closed so I left the keys. I originally paid for a full tank of fuel and returned it with half a tank of fuel. When I checked my bank account they have charged me another 20 eur, can only assume that this was a charge for filling up the car.

My advice is to very carefully read the small print on their website and then go somewhere else. There business is a rip off!!!!

  • 01/2017

    Date of hire (month/year)

  • Lanzarote airport

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Goldcarrental's Comment

Written on: 02/03/2017

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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Mug999's Comment

Written on: 16/03/2017

Of course they don't publish bad reviews, they wouldn't have enough room!

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Craigyd's Comment

Written on: 05/03/2017

I did the same but I got charged 100e for a missing parcel shelf that wasn't there in the first place! I will not let this go tho and I'm pursuing this massively and have got an interview with the papers about this company, can I use your review as extra ammo? The papers are already totting up these bad reviews for the story

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