avoid Goldcar rental

GoldCar Rental - www.goldcar.es
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McQueen37's review of GoldCar Rental - www.goldcar.es

“avoid Goldcar rental”

★☆☆☆☆

written by McQueen37 on 17/02/2017

Car didn't have aircon although this was booked.Was old,noisy and full of dents/scuffs.Hard sell at Lanzarote airport re extra insurance,even though we had our own excess insurance,were told this was useless.Had to leave 1100 Euros deposit.Fuel policy at full-full was ok.

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Goldcarrental's Comment

Written on: 21/02/2017

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that we are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works. For that reason our agents still had to charge you for a deposit for the rental.

Please note that this was a basic part of our policy in order to be able to arrange a contract with us. These condition were specified on your confirmation voucher as well as on your contract.

I hope this information helped you clear your concerns.

Kind regards,
Victoria R.
Goldcar Representative.

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