written by Beckham7 on 05/12/2016
Hi
I have not had a problem with Goldcar in the past but they recently seem to have started deliberately withholding fuel deposits. I have now twice returned the car full as agreed but not got a refund.
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Goldcarrental's Comment
Written on: 23/12/2016
Hello Beckham7,
We did change the way the fuel refund is done. Please note that if it's blocked and the car was returned with a full tank then we simply unblock it. There are no transactions in your account.
If it's charged, if everything is ok, the system will automatically refund the deposit 5 days after the rental perios is over.
Thank you.
Regards,
Victoria R.
Goldcar Representative