Goldcar are systematically not refunding fuel deposits

GoldCar Rental - www.goldcar.es
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Beckham7's review of GoldCar Rental - www.goldcar.es

“Goldcar are systematically not refunding fuel deposits”

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written by Beckham7 on 05/12/2016


Hi

I have not had a problem with Goldcar in the past but they recently seem to have started deliberately withholding fuel deposits. I have now twice returned the car full as agreed but not got a refund.

Goldcarrental's Comment

Written on: 23/12/2016

Hello Beckham7,

We did change the way the fuel refund is done. Please note that if it's blocked and the car was returned with a full tank then we simply unblock it. There are no transactions in your account.
If it's charged, if everything is ok, the system will automatically refund the deposit 5 days after the rental perios is over.

Thank you.

Regards,
Victoria R.
Goldcar Representative

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