written by garydavies2304 on 28/08/2016
On arrival at the desk I gave the guy my pre paid invoice and my credit card for the fuel policy . After login in my drivers licence he said that's 330 euros to which I said what's that for he then stated that there was no insurance cover with this car hire and the fuel pre pay is 130 euros for a fiat punto . I said where does it say no insurance to which he just shrugged his shoulders and said the amount again I stated t says pre pay fuel for a bb car was 47-60 euros he shrugged again .i then asked again so there is no insurance with this car at all he then said 3rd party but still refused to give me the car without paying the insurance .by this point my wife said we don't want the car we will get a taxi! This seemed to throw him back ,he then said I will knock 30 percent of the insurance to which I said I don't want insurance ,he then said I could pay a 2000 euro deposit for the car which seems really high it quoted on there web site between 950 to 1900 depends on the car it was a fiat punto lol so we decided to leave the car hire and get a taxi and loose our pre paid money seemed the best option with this bunch.
As rated by our community of reviewers
Goldcarrental's Response to garydavies2304's Review
Written on: 30/08/2016
Dear customer,
Thanks for sharing your experience, it is quite important for us to improve our services.
I've already sent you an email indicating how to proceed to claim.
Kindest regards.
Victoria R.
Goldcar Representative.