Avoid them at all cost !!!

This company seems to be on a verge of a FRAUDLENT activity. Now, after several days I am sure of that!

If you think you have found a bargain because of cheap car rental referred by various rent-a-car search engines, then you are totally fooled. Just an example for 5 day rental and a small car: your base price is 35 euro. Then you will learn, if you are not very lucky, after about 3-4 hours of waiting, that you have to pay the fuel (about 90 euro) and 87 euro of insurance. No insurance? OK, we will block you 1200 euro on your cc. No toll road device - let us better listen, we can persuade you to take it with you (and pay). This is still nothing.

You returned a car and you think your nightmare with this company is over. But no - they suddenly charge your credit card for some hundreds of euro and... nobody answers phone calls, nobody replies to e-mails, they tell you to wait for the explanation on their FB profile. And yes, they hide a real car condition before the customer (like damages you are not able to spot during your inspection)!!! This is insane but they act like this.

To give you the complete picture, 15 days later, I can tell you my story.

In my case, during the car return the "damage" to the door lock was noticed by a service man - but I was advised to go to the office to check if it was not registered earlier. I went to the office and presented my contract. At the top of the contract there is a statement "check broken lock". The lady at the office checked and reported to me that this damage HAD BEEN registered EARLIER and said that "everything is all right and I do not need to worry". I had no chance to spot it during the car inspection at the check-out since that "damage" is in fact a slight dent near the car lock (the lock itself was working properly all the time). Despite that fact Goldcar took 350 euros from my credit card just a day later. I had to wait 15 days for their "comment" on the reason of charging and the reason was a "broken lock".

In other words, they charged me for the pre-existing damage and most possibly, they will not hesitate to repeat the "trick" with the next customer if he/she does not buy their expensive insurance.

Horrible and unbelievable? Just read the others opinions!!! My advice: if you, by chance, have made a reservation with them, just cancel it even losing some money. It will be much less than you will lose if you go with them! I repeat: AVOID THEM AT ALL COST !!!