Poor service ripped off

GoldCar Rental - www.goldcar.es
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Wayneabrehart's review of GoldCar Rental - www.goldcar.es

“Poor service ripped off”

★☆☆☆☆

written by Wayneabrehart on 21/03/2015

Arrived arricife to collect pre booked hire car, long kes as people arguing about excess insurance or €950 + deposit . Got to kiosk about an hour later accepted extras and got keys to collect car. When we got the car discovered less than a quarter tank of fuel paid 65.20€ for full tank, so I went back to the kiosk to inform them was told no problem we will refund card as there was still lengthy kew. But upon returning car I informed them again of the fuel scenario and was told no the would not have happened and should have come back I did come back I told them . But no joy all denied and I was ripped off for 65.20€. Basically the car wasn't checked between clients as the previous users rental agreements where still in the car

  • 8/3/15--19/3/15

    Date of hire (month/year)

  • Arricife Lanzarote

    Country & City of hire

  • Poor

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Goldcarrental's Response to Wayneabrehart's Review

Written on: 24/03/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Tenerife was not as expected. Please respond to this comment with your contract number so I may solve the fuel issue; again, our apologies for a highly irregular situation.

Kind regards,
Victoria R.
Goldcar representative

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Wayneabrehart's reply to Goldcarrental's Comment

Written on: 24/03/2015

The problem was actually at arricife lanzarote as per my review . I've already gone through your claims proceedure

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