Beware

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

Rohan117's review of GoldCar Rental - www.goldcar.es

“Beware”

★★★☆☆

written by Rohan117 on 02/01/2015

We hired a car in Tenerief with Goldcar in December 2014. We first navigated our way through the hard insurance pitch (No thank you) I had to pay for a full tank of fuel £64:73 and was told any unused fuel would be refunded to my card. I took a photo of the instrument panel on returning the car which showed over well over 3/4 of a tank remaining and 117km travelled. I have just received my card statement and have only been refunded £33:03.Feel cheated Go with autoreisen go full/ full

  • 12/14

    Date of hire (month/year)

  • Tenerife

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

Goldcarrental's Comment

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Tenerife was not as expected.

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. A Full to Full plan is also offered and explained during the booking process.

Kind regards,
Victoria R.
Goldcar representative

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