Chose another rental company

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

Bowman180's review of GoldCar Rental - www.goldcar.es

“Chose another rental company”

★☆☆☆☆

written by Bowman180 on 28/12/2014

My wife, kid and I rented a car in Malaga Airport for 10 days. We already paid the full amount and maximum insurance. When we showed up in the airport it took us 40 minutes to get the car because they only had one agent available. The other companies did not even had a line.
When we were about to get the keys the agent told us to buy another insurance for 100 euro. If not we were not able to get the keys. I was really confused because I already paid the full amount at rentalcars.com. I paid the new insurance and mailed the invoice to rentalcars. They told me that the insurance was optional and not at all needed.
We also paid 7 euro a day for a child seat probably worth 10 euros, but i guess that is how it is.

When we got back I was fined for speeding during the rental period. I paid the fine and gold car took a management fee of 40 euros for forwarding the fine. A bit expensive i reckon.

Goldcar is cheap, but spend your money wiser.

  • December 2014

    Date of hire (month/year)

  • spain, malaga airport

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Customer Service

  • Value For Money

Goldcarrental's Comment

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Málaga was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages.

Our fine management fee is specified in our T&Cs.

Kind regards,
Victoria R.
Goldcar representative

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