ABSOLUTE RIP OFF - AVOID THEM!!!

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Simba20's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“ABSOLUTE RIP OFF - AVOID THEM!!!”

Written on: 10/10/2014 by Simba20 (1 review written)

Gold Car is probably the worst car hire company we have ever used - it is cheap, yes when you book! But be careful with hidden charges!!! They do give you car with full tank saying that they will reimburse unused fuel but they forget to mention there are service charges and quite high! Like us - we had Ford Fiesta for 5 days, we used about 5 litres of petrol and they charged us EUR 30 for it!! for 5 litres...because apparently there is a service fee of EUR 23!!! the car was quite dirty they do not really care too much about cars, they only want money from you. Avoid them by far!!!!!!

  • Good

    Condition of vehicle

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 23/10/2014

Dear customer,

Please take into account that the price advertised online is only the basic rental fee; nevertheless, any extras, except fuel, are optional. Our fuel policies are available for consultation on our webpage during the booking process and on most brokers’ pages we work with.

I am surprised and sorry to hear that the vehicle you were given was not in optimal condition. Offering top rate vehicles is our number one priority; 70% of our +37,000 car fleet is renewed annually.

Sincerely,
Victoria R.
Goldcar representative

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