late return charge

GoldCar Rental - www.goldcar.es
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divetheworld1964's review of GoldCar Rental - www.goldcar.es

“late return charge”

★☆☆☆☆

written by divetheworld1964 on 02/10/2014

i have used goldcar 6 times this year always used express checkin which is very good but last time i used them i had a over charge 57 euros for late return which i returned car back early.
i always put the keys in the box provided by company which i have done everytime they have had the key box available,when i tried to send in complaint form it kept rejecting form so could not send form .
i emailed them 3 times and no answer.
i use malaga airport once a month always use goldcar but after this i will now be using another company rubbish customer service..

  • 04/09/2014

    Date of hire (month/year)

  • Spain Malaga

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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Goldcarrental's Response to divetheworld1964's Review

Written on: 07/10/2014

Dear customer,

Please respond to this comment with your reservation number so that we may review that 57€ late return fee with the office in Málaga. We truly apologize if you did not receive a response from Customer Service, high season is very busy and queries take approx. two weeks to process.

We hope this can be resolved accordingly and to your satisfaction.

Sincerely,
Victoria R.
Goldcar representative

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