Insurance Rip-off

GoldCar Rental - www.goldcar.es
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Guest's review of GoldCar Rental - www.goldcar.es

“Insurance Rip-off”

★☆☆☆☆

written by on 01/10/2014

I fear this review will yet again prompt the Gold Car corporate reply that all additional charges are voluntary.
I was advised at Palma airport that my Excess Europe Annual policy, issued by Chubb Insurance and, in my experience valid throughout the rest of Europe, was useless in Majorca. Either I must leave a deposit of 600 Euros and potentially suffer further expenses in the event of an accident (unlimited according to the sales rep) or pay 11 Euros plus tax per day. Crowded by time limitations and a queue of maybe 20 people behind, I paid up. That along with 71 Euros for the mandatory tank of fuel (in a Fiat 500!) is why I shall never use Gold Car in future and pass my experience on to others.
Please Gold Car PR department, no more weak excuses, this is clearly your standard policy and for me unacceptable.

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Goldcarrental's Comment

Written on: 02/10/2014

Dear customer,

We are sorry to hear that your rental experience with us was not as expected. Our full coverage is not mandatory, although highly recommended, and as you mention, is offered as the alternative to blocking a deposit. This is common practice in the sector.
Our fuel policies and rates are available for consultation on our webpage (I would post a link but it goes against reviewcentre’s policy).

Sincerely,
Victoria R.
Goldcar representative

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