Never Again!

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
From 2637 reviews
5.0% of users recommend this

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  • Value For Money

JaquelineMerritt341's review of GoldCar Rental - www.goldcar.es

“Never Again!”

★☆☆☆☆

written by JaquelineMerritt341 on 31/08/2014

I wouldn't normally bother leaving a review unless something really pleases me or angers me.... Goldcar are terrible! I hired a car for a few days from Granada airport, Spain. The manager served me, all sweet and lovely (you know the drill). Then came the part where he tried to sell me the extra insurance to cover the excess. I have a UK policy which covers me for this excess payment in such an event (I hire cars a lot in Spain). I explained to him in both Spanish and English that his extra 50€ policy wasn't needed. The guy became actively angry at the thought of loosing his commission, I thought he was going to have a heart attack! It was just embarrassing. I won't be using them again!

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Goldcarrental's Comment

Written on: 01/09/2014

Dear customer,
We are sorry to hear that you were discontent with our services. Please note that the standard procedure for our rental staff at our check-in counters is offering full coverage for customers’ peace of mind and always as an alternative to blocking a deposit in their credit card (unblocked 15-20 days later). In case of any damages to the car, if they have third party supplier coverage, such as yourself, they can later request a refund from them. We hope the rest of your rental experience with us was satisfactory.
Sincerely,
Victoria R.
Goldcar representative

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