written by on 23/12/2013
Very bad attitude to customers. Do not explain all the rules are entered in the contract is not the correct information, remove money from the card after passing cars. I do not recommend to use the services of this company.
As rated by our community of reviewers
Goldcarrental's Comment
Written on: 02/01/2014
Hi,
Thanks for your comments. Let us clarify a couple of points:
1) Contract, terms and conditions are available online, they are also detailed on your voucher ( which you received via email when booking) and finally you must also sign them in your contract upon arrival.
Nevertheless, please feel free to email, call us, or chat in order to sort out any questions you may have in the future.
2) Goldcar carefully follows the processes stated in the terms and conditions, there are no other charges before, during or after dropping off your vehicle.
If you have experienced any kind of mistake or you would like to check out a breakdown of your reservation (including charges), please visit our site, customer service area, you just need 2 minutes to process a query.
We will be happy to help you out.
Best Regards,
Victoria R.
Goldcar Representative