Bad service

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
From 2637 reviews
5.0% of users recommend this

  • Customer Service

  • Value For Money

Guest's review of GoldCar Rental - www.goldcar.es

“Bad service”

★★☆☆☆

written by on 23/12/2013

Very bad attitude to customers. Do not explain all the rules are entered in the contract is not the correct information, remove money from the card after passing cars. I do not recommend to use the services of this company.

  • 09.11.2013

    Date of hire (month/year)

  • barcelona

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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Goldcarrental's Comment

Written on: 02/01/2014

Hi,

Thanks for your comments. Let us clarify a couple of points:

1) Contract, terms and conditions are available online, they are also detailed on your voucher ( which you received via email when booking) and finally you must also sign them in your contract upon arrival.
Nevertheless, please feel free to email, call us, or chat in order to sort out any questions you may have in the future.

2) Goldcar carefully follows the processes stated in the terms and conditions, there are no other charges before, during or after dropping off your vehicle.

If you have experienced any kind of mistake or you would like to check out a breakdown of your reservation (including charges), please visit our site, customer service area, you just need 2 minutes to process a query.
We will be happy to help you out.

Best Regards,

Victoria R.
Goldcar Representative

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