Extortion !! Avoid at all cost!!

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

Weezy1965's review of GoldCar Rental - www.goldcar.es

“Extortion !! Avoid at all cost!!”

★☆☆☆☆

written by Weezy1965 on 29/04/2012

Booked a car through travel jigsaw , so untill you have paid and received your car hire voucher by email you are unaware of the company that you are booking with, but we assumed that as the company was within arriciffe airport they would be fine... How wrong we were.. The pre book information was ... No hidden extras, full insurance but on arrival at the desk they then demanded €77 for fuel , the car us given to you with a full tank whether you need it or not,and if you only use half a tank you do not get a refund, if you only use the car to potter about its very difficult to use the entire tank if fuel, next thing was they wanted a further €58 for insurance , which we refused they guy became very abusive and told us no one ever refuses the insurance because your not insured for glass or mirrors if one of the mirrors is damaged you will be charged €240.. And only that morning they had had 17 cars returned with broken mirrors ... We asked him do they send someone out to purposely kick them off ? Anyhow they blocked off €300 from our credit card to cover damage that may be done.. When we got to the car it was quite dirty on the inside , we have since found out that once you have returned to the uk that many people have had ludicrous amounts if money taken off their card for cleaning the car or for damage that hadn't been done... We would NEVER use this company or indeed jigsaw travel to book a car again ... They will ruin your holiday , stick to the better known company's so you can be sure of all the booking conditions before they get your money!!! I've had to click on one star for this company and that's still too many but there are no options for zero

  • April

    Date of hire (month/year)

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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