written by Zazza on 08/11/2023
Wouldn't recommend this company to my enemy. We booked the car with a third party and at the counter goldcar first told us insurance was not valid so we had to pay for that again. However the real problem started after we returned the car. Upon returning the car I was told the hold on my bank account would be refunded to my card for the fuel. But after a month of not getting it back I started emailing them. Yulia at this useless car company, goldcar is probably the worst unhelpful customer service representative I have every had to deal with. For weeks I just a automatic message pretty much saying that i need to talk to my bank, and they have nothing to do with it. Only when I told them I had made a formal complaint to the econsumer.gov about this car company did this Yulia girl start to look into things. They had refunded the hold to someone else's card and told me to talk to my bank again. Honestly after two months of trying to get 159 euro back they won't give it back to me. I have no words for this company and the words that I have I don't think are appropriate for this forum. NEVER USE THEAE PEOPLE THEY ARE SCAMERS they won't help you even when they have done something wrong. Any car company is probably better than this one
written by SFBG on 20/07/2023
I would strongly recommend everyone to avoid this company. We booked a car through booking and ended up with this crowd. I booked the insurance through booking and Gold car immediately were not happy about even though I had full insurance. I had a small scape on my car caused by someone else and when I contacted them initially they said no problem, don't worry, don't let this ruin your holiday etc. But shortly after it was "you can fill out "European accident report" which was only available in Croatian by the way " otherwise we have to charge you for damage" I managed to solve through booking who were very helpful. But stay away from Goldcar in Split Croatia also listed as Primero Rent d.o.o These guys are a waste of time and money. Stay clear away from them !!
written by michaelflowers04 on 03/06/2023
I had a rental from the 18th April to 26th April 2023 at Alicante airport. At the Goldcar desk I was greeted by a very rude goldcar representative who purposely told me I wasn't able to use my debit card. I asked him why and he insisted that I needed a credit card. I then told him you don't and he persisted in a raised voice saying I do.I asked him if the rules have changed and he replied "2 days ago". He told me I could use my debit card if I took the additional insurance, which is a total untrue. When I informed him that I had used Goldcar numerous times, using that very debit card, he changed his mind and proceeded. His attitude was disgraceful. The car he gave me was the worst out of any I have received from a rental company. The picture on the damage report looked like someone had been playing darts. It was peppered all over with marks. Trying to match up the marks on the car with the ones on the sheet was pretty impossible, the car park lighting is terrible,the car was a dark colour and it was tightly wedged between a car either side. So I gave up and decided to take a video of the overall condition of the car before I left the car park. It also wasn't cleaned properly and the inside had debris and hair from before. I returned the car at 5am 26th April, I had cleaned the car inside and out,it came back in a better condition than when I picked it up. When I returned this time there was no one there to check the car in my presence. I had to put my keys in the box located in the office. I received an email saying I have been charged for scratches on the cars alloys. I have had no information of which wheels they are off. I have reviewed the video I took and the marks I have been charged for were there before I took the car away. Along with lots of other mark! I'm not happy with the advisor at the airport desk. He purposely told me the wrong information in order to try and take extra money for a product I didn't need, he was rude, unprofessional and proceeded to give me the worst car I believe that they have. The condition of the car was dirty and of a bad standard. I'm not happy about the €244 charge I have received, I believe that some of the marks on the car have purposely been missed off the damage picture to take advantage of people like me who don't want to take out the additional insurance. Either that or their employees aren't doing their job properly. Why was there no one there to check the car in my presence before I left? This is the only time this has happened, all the other times I have been able to see what checks are being done and sign at the end. The inspector could have taken those pictures from another car, at another time or done that damage moving it, how would I know? The pictures and information provided to me in the email are very vague, I can guess what wheels the pictures are off but no real information. I have been a regular customer who has positively promoted Goldcar but this experience is enough to put me off using them again. It is not acceptable what is happening and it's illegal. Today I received an updated,more detailed report of my charges, they have also added a €44 admin charge! They still have €1250 (including money for petrol which there is no issue), I dropped off the car 5 days ago and I haven't received a reply to my complaint. It's opened my eyes this time what a bad company this is, looking at other reviews,it doesn't seem I'm alone! The photos below are from before I left the car park. You can see there are numerous marks all over the alloys, even though the report is peppered with marks, there isn't one marked down on the alloys!! Why do you think this is??? Having the same issues? you can ask for Hojas de Reclamaciones form, this makes the Spanish authorities investigate them, you can go to a small claims court which I believe is free. If you would like to take legal action with me as a collective, email me I managed to get my money back and 13 days after they grabbed €250 from my bank. I've had to block my card and report them to the bank to get my money back again!!! Absolute sham artists, I'd pay abit more to avoid these fools
written by on 08/04/2023
Don't book with them they will charge you twice , they have hiden costs , is a sham, save your money !!! Deposit is 1400€ also we received different car then booked online .
written by on 29/08/2022
Over charged on collection and poor quality car. The price paid was extortionate and far exceeded the cost of our flights, and then the car turned out to be a very cheap model. We were charged extra fees on top to collect it and staff reiterated several times that the airline would compensate (we were delayed), which we didn’t believe, but the only way to get the car was to pay it. No other ways to contact gold car, no email address, the tactics used to extort extra money were underhand with no customer service option
written by MacGregorbd342 on 08/07/2022
This company manipulate to get your money, much more then you thought you would have to pay. They don't care and laugh to your face because they know you are in a trap once you made the reservation.
written by Lyonli45 on 26/06/2022
Please please don’t use this Company. My flight to Bordeaux was cancelled and I rebooked on a later flight. They refused to let me collect at a later time that day even though I’d payed in advance resulting in me losing 480 Euros and missing a wedding. Absolute disgrace as a Company. Pass you on to a third party to deal with you by email. Use any company other than these bandits.
written by IgorM on 16/06/2022
Bad experience at Goldcar Palma airport. At collection desk staff smiling and making jokes, at same time doing they black business adding any possible insurance to original booking without customer concern. My original reservation was €343, when adding all extras goes to €745 including fuel deposit. They ask to sign on the pad and then give you printed agreement.Most people get realised about overcharge only when looking to credit card statement. Another issue state of the supplied vehicle- it has been damaged all over, missing aerial, high mileage, and strange clunking noise coming from gearbox. Avoid Gold car at all cost, customer services not helpfull, you will need physically brake down,than they may do something.
written by SergioOne on 09/05/2022
We rented a big station wagon from Goldcar for our holiday in Alicante. Arrived at the airport in Alicante it already went wrong when collecting the car keys. There were many customers waiting at the counter and the tracking number system was not working. This caused a lot of stress. When it was finally our turn we got an employee who very aggressively wanted to sell us the most expensive insurance. After that we were told that the car we rented was not there but she was going to call for an alternative. We had ordered a Ford Focus SW station wagon because it is very spacious inside. After a long phone call, the employee told us that we were getting a Skoda Octavia station wagon instead. I agreed because this has about the same space inside. We went to the place where you could pick up the car, here we were told that we had to wait half an hour because the car was not there. We had to wait here for over an hour for the car. When the car finally arrived it turned out to be a Skoda Fabia. This is a very small car that we had not rented nor paid for. We talked to the employee who handed us the car keys, she reacted aggressively and told that this was our car. In total it took more than 2 hours to get off the airport Alicante. We were very disappointed with the start of our holiday caused by Goldcar Alicante. In the car I found papers from another car rental company in the dashboard. Goldcar had therefore quickly rented this car from another rental company. While I booked this car 4 months in advance!! Upon arrival at our hotel, we immediately tried to get in touch with someone from Goldcar so that we could still get another car. Both by phone we were unable to speak to anyone and the emails were also not responded to. When we got home there was another surprise waiting for us!! We got an email with a photo that there was some beach sand in the trunk. We went to the beach a few times and this had fallen off the beach chairs. We were told that our deposit of €150; was canceled and this amount was needed to vacuum the few grains of sand from the back of the car. The email of Goldcar was of course a NOReply. We immediately tried to call to explain our story but after being on hold for over 1 hour we stopped. I want to warn everyone through this review please do not book with Goldcar. Don't book your car here!!!
written by Wales08 on 28/04/2022
An arrogant rude newly employed to look for faults Goldcar Attendant nearly ran my husband over in Alicante airport, said there was a mark on the car that was already there and could be washed off, complained about nearly being ran over and the mark being there, they didn’t even mention the frightening incident just said you signed you pay, they have lost lots of custom as my husband and his friends go away golfing a lot and book with them, no more, your loss goldcar. Absolutely disgusting customer service or rather lack of customer service
written by Biziyaremye on 10/03/2022
Last week (March 2022) my sister and I returned Gold car to Alicante airport. When the guy was checking the car he went to the front of the car and took a photo UNDERNEATH the car, and said there was a scratch which was going to cost us 100 Euro. He never checked the back or sides underneath he just went straight for the front (funny how he knew just where to look) When we argued they insisted that we should have checked under the car before we took it. What rubbish. My sister had a hip replacement a few months ago and who is capable of checking under a car unless it’s on a ramp. Do not use this company or if u do get down on your hands and knees and take photos of under the car or insist they put the car up on a ramp for you to check it or you won’t be responsible for damages under the car. We were going home for a family funeral, so frustrating when you know you are being tricked and can do nothing about it!!!!!!
written by GunAi on 02/01/2022
I want to share with you a sad and deceptive experience from the car rental company Goldcar. We rented a car at the airport in Alicante a couple of weeks ago. We have done so many times (from different companies) during the eight years we have visited Gran Alacant, and always use the "basic insurance", ie never bought the expensive extra insurance that they always try to sell on us. It has always worked without problems in the past. This time we traveled home with an early flight, which meant that we returned the car before Goldcar opened in the morning. Judge our surprise once we get information at home that they found four scratch marks on the car, two of which were in exactly the same places that were marked at check-out. In addition, they had found two "scratches" that in the picture look like dirt that disappears when washed !? Due to these "damages", they have deducted 740 Euros from my credit card. When I then call their Customer Service to dispute the claims, they inform me that I must email my claims to them. I have done so and sent several reminders, but they totally ignore the answer! Have shared the information on FB, and it seems that very many have experienced the same thing. They have simply put this way of making extra money as a business idea! Never ever rent a car from this company!!!!
written by Gerry.Laing on 21/11/2021
I rented a car on 30.07.21 had to leave a fuel deposit of 199,00 which should have been returned once the car had been returned re-fuelled which it was, and I have the fuel receipt.When I received my credit card bill they had taken 153.00 from my account, unfortunately I had rented a second car from them prior to receiving my statement, and they have done this again. I have filled two claims without response, avoid at all costs
written by Carolioney on 20/11/2021
Hired a car at good price online and bought our own excess cover as we usually do. When it came to pick up the agent argued with us agressively saying that our insurance was useless and we had to take out their insurance at a cost of £200 and also pay another£50 for fuel in case we didn't bring it back with same amount in. We caved in and paid. We returned the car in same condition and with same amount of fuel. on return home just had credit card bill they have refunded £46.24 for the fuel and then charged us £25.54 for no reason whatsoever! Will never use them again whole experience very unpleasant.
written by c14mpx on 02/10/2021
Goldcar with fuel charges, I had to pay 128 euros for airport tax and a full tank of fuel, they told me I would be refunded for whatever fuel remained in the tank which was approximately 2/3rds full on return. I did not receive any refund and was actually charged another 19 euros to my credit card. I definitely will not be using Goldcar again, these extra charges. Also the car, an older Cactus C4 had a bit of a clutch problem and I had thick smoke coming from the engine bay whilst trying to go up a steep incline. A positive is that the initial rental charge was competitive.
written by Miles377 on 16/09/2021
I book a car on line and signed up to an account and paid £500 for a rental including insurance from Malaga, due to a later covid test I was delayed by two days, on arrival my booking still had 9 days to run, I was told that my booking was automaticity canceled after 6 hours, ok my can May have been let out but I could have been given another but no, you have to pay again and had to pay another £422, also had to pay for more insurance which can’t be correct, a total sham, they gave me 552 points on my account for the first booking but nothing for the second, company’s like this want you business what a joke, only this type of company conducts business like this. NEVER NEVER USE GOLD CAR tAke you business else where. All abotone wants is a realistic car rental and in my case full insurance to avoid issues later. Regular traveler through I would give them a chance but no way. Original reservation 29559764 €553.06 airport charge contract 20831487 €424.39 so in total €977.45 for a basic car for 9 days you can do better at another car rental company
written by Davidblacks on 20/05/2021
I was given a car with lots of damage on it. When I returned the car and on my way home they emailed me to advise that there was a scratch on the front bumper and charged my credit card with 200 euros. As I hadn't caused any damage I complained to custimer services. Their response was to ask if I had taken any photos. I didn't due to the number of dents and scratches when I coleected the car. So unfortunately I have no proof. This is the second time. Six months ago I was charged 350euros for a scratch on a wheel rim. After numerous emails and phone calls they reduced the charge to 150 euros. I'll never use Goldcar again. DO NOT HIRE CARS FROM GOLDCAR
written by AnotherGoldcarVictim on 10/12/2020
I wrote a 1* review for Goldcar 3 months ago when they charged me for their insurance so thought I would update this site with my progress. Despite completing the complaint form on their website, twice, and having emailed 4 times and telephoned 3 times I am yet to receive a reply. When you call their shameless telephone staff say they are unable to deal with your complaint over the phone but assure you the matter is being dealt with and you will just have to wait for them to email their reply, which never happens. The whole operation reflects badly on Spain and I’m stunned the Spanish authorities haven’t arrested the directors. The evidence is clearly available and even WHICH magazine have exposed them and voted them the worst hire car company in Europe for FIVE YEARS RUNNING! I can only think that they get away with it because the individual amounts that are extorted are relatively small, and the problems of trying to seek recompense from a ‘foreign’ company are a challenge that most victims give up trying. I am now trying to progress the matter via the Junta de Andalusia and seeking ways to involve the Local Police or Guardia Civil and am even trying to find a lawyer who will consider a Class Action or a SuperComplaint. Would anybody like to join me?
written by ssGriffin-Alt133 on 22/11/2020
Goldcar Las Palmas, Gran Canaria (Goldcar LP) has charged us €200 for what we believe is pre-existing damage to a white Fiat 500 hire car, registration 3030KPW. The car is fairly new and in good condition with a few scratches. Please leave a review if you hired the same car and were also charged for barely noticeable dents that you think were there when you hired it. We are contacting the CEO of Europcar Mobility Group to complain. Details below:- 1. On pick up, the Goldcar Las Palmas representatives parked the car in a dark area with the damaged car side close against another car making full on photography of the driver car side impossible. 2. The car unusually had been left with sticky tape residues about 15 cms wide above the door handle - making it easy for any Goldcar LP staff member to identify this particular car door. 3. On drop off, the Goldcar representative identified the first tiny dent within a minute and she didn’t check the entire car. 4. Once the Goldcar representative realised we had managed to get a photo of the first tiny dent she immediately went back to the car and only then did she point out to us a second, smaller dent on the edge of the car door. 5. She then closed the Goldcar LP cabin and walked away without explaining what she was doing. 6. She charged us €200 in the main Goldcar LP office. Then, on following her and asking her to return to the drop off cabin to retrieve our paperwork, she refused to examine our enlarged photos. 7. She then refused to engage with us only telling us there was a dent we couldn’t prove was there at the start and we had been charged €200 for this. 8. Photos showed the car parked close against another car, the darkness of the car park spot and the dents.
written by MennoD87 on 06/11/2020
My wife and i rented a car at Malaga Airport for four days. We used it to travel to our apartment and one day we drove to Torrox (+/- 50 km). I was very surprised that the transferd 180 euros from my creditcard. They claim that i drove 700 km with the car. I can prove that this isn't the case with our pin transaction history (all in Malaga and Torrox). But the refuse to give the money back. I'm surprised that they can do this for years and years!! Don't ever rent a car at this teribble company!
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As rated by our community of reviewers
Armstger's Response to AnotherGoldcarVictim's Review
Written on: 07/02/2021
Yes sadly it is all true!