They over charged us plus they start taking money out of the bank without permission. I had to get the bank to dispute plus block their payments to be taken out further more. I don’t advise to use firefly rental car.

Hired a car from Alicante airport. I was not asked at any point if I would like to take out any insurance or any other extra's. I was asked to pay €480 on my credit card at which point I asked what it was for and was told the excess and a fuel deposit. I then asked if this would be refunded if the car was returned undamaged and with a full fuel tank and he said yes. I have got back and I have now been charged €337 for what I can only assume is insurance. I already have my own excess insurance, so I do not need this anyway. They are now saying I signed a document with the insurance on but that was only because I was told otherwise. I would never use these again, feels like they are trying to trick you into taking insurance cover without even asking you. 

I booked this car via Booking where I paid for the car and car insurance. Firefly made me sign a document that looks like a deposit and release of car form. It was for additional insurance. This form was not explained to me, nor did they ask me if I wanted addition insurance. I cannot give a negative star rating, because I would.

Returned the car with no damage Firefly took 200 euros from my credit card without any notification No email No contact No damage report No photos No invoice Unproffesional at best AVOID

Charged for insurance that I didnt ask for, need as I had an excess insurance policy or indeed authorise. I was told I was signing only to pick up the car as everything had been paid and share with them my excess policy. This didnt stop them charging my credit card when I went home. I complained and the response was grossly inadequate so I have referred them to the regulatory.

We rented a car at Malaga airport and had paid for the car in advance. When we got to the counter they asked if we wanted extra insurance. We answer no, we don't need that. When we got to the next counter to pick up the car, they asked for a credit card where they stated that they were deducting a deposit which we will get back on delivery of the car. They deducted 444 euros. When we got home to Norway, we got 147 euros back. I wanted to hear the reason for this and spent a long time trying to find the right place to turn to in this matter. When I finally got an answer, they said it was because we had signed up for Supercover! Which we never did. I've emailed back and forth to explain that we didn't ask for this, but they won't budge and won't refund! I feel this is really deceiving customers. Steer clear of Firefly, Cartrawler and Hertz. A good piece of advice is to read EVERYTHING on the contract, even if there is a mile-long queue behind you! Tell all your friends about this so they are aware of this practice.

For a booster child seat they charge the same as for a car. In addition, they strongly urge you to take out insurance, even if you already have it. Be careful when signing the papers before getting the car. And take good photos of the car from all sides before you get in it. Better yet, avoid them.

I recently had the misfortune of renting a car from Firefly Car Rental at Murcia airport, and I must say that my experience was nothing short of appalling. From start to finish, the company's blatant attempts to squeeze extra money out of me left me feeling cheated and thoroughly disappointed. First and foremost, I specifically rented a fully fueled car, ensuring that I wouldn't have to worry about refueling during my trip. However, upon returning the vehicle on May 12, 2023, I was shocked to discover that Firefly Car Rental had charged me for an unnecessary refueling fee. How could this be, when I had returned the car with the fuel tank completely full? Upon querying this unexpected charge, the Firefly Car Rental staff displayed a complete lack of professionalism and integrity. They insisted that the fuel gauge was not at the maximum level, despite my repeated assurances that I had fueled up just before returning the vehicle. It became abundantly clear that they were resorting to deceitful tactics to siphon additional money from unsuspecting customers. What made matters worse was their unapologetic attitude and refusal to rectify their mistake. It was evident that Firefly Car Rental had no intention of acknowledging their error or providing any sort of resolution. Their sole objective seemed to be tricking innocent customers like myself. In addition to the deceptive fueling charge, I also found their overall customer service to be utterly abysmal. The staff members were rude, dismissive, and displayed a complete lack of empathy towards customers. It felt as though they viewed us as nothing more than cash cows, with no regard for our satisfaction or well-being. I strongly advise anyone considering renting a car from Firefly Car Rental at Murcia airport to steer clear of this untrustworthy company. Their underhanded tactics and made-up fees will only leave you feeling cheated and frustrated. There are plenty of other reputable car rental companies available in the area that prioritize customer satisfaction and transparency. Firefly Car Rental's practices are disgraceful, and they should be held accountable for their unscrupulous behavior. Save yourself the headache and choose a different car rental provider that values honesty and integrity.

These guys are the artful Mafia of Spain. My rentalcars cost was £72 for a week with their full insurance cover. However at the hire desk the laughing lady said I needed “super” insurance as I only had a debit card , and that I needed to cancel the rentalcars insurance. “Super”insurance was €150 for the week. Mafia sales tactics hopefully the firefly CEO reads this with embarrassment at the mafia sales tactics for obvious maximum commissions.

Another horror Car Rental Company at Malaga airport. I'm a frequent traveller using app 10 rentals a year. This time I gave it a go to Firefly. Bought rental via third party with full cover. At Firefly airport desk I've mentioned my package purchase but they still trying to twist you to get their own insurance as not happy they make not enough money. I refused, agent was not very happy, gave me a contract to sign 5 times in different section. They also ring-fence 1000euros deposit which I agree in case of any damage. From now on, the moment they have full power of managing your money here is where freestyle starts as no one is governing this, they are judges in their own case. Car was returned spotless, fully tanked as agreed. As it did not give them any leverage to charge yet like a rabbit from a hat a line called SCDWK appears next to one of signatures which apparently stands for Supercover!!!! (Although it was stressed out to the agent at the counter before rental that full insurance package is already purchased and no need of another one as you can make only 1 claim in case of accident anyway. Customer service is absolutely blind on your points keep pasting screenshots of your signature as a proof of acceptance. Typical unlawful using their own abbreviations known to themselves only just to catch you so they make extra 200 euros off the booking!! Avoid at any costs unless you want to tress for weeks after your holidays trying to fight your own money back!!

Simply a disgrace. Don't use them. They will sell insurance to you under the name of "this is just a deposit". I have paid 189€ extra!

I already had bought insurance while I was booking the car on rentalcars (about 60-70 euros) but the firefly guy forced me to buy one more insurance (another 200 euros). very rude staff.

I hired a car from Firefly at Alicante airport. this was booked via Do-you-spain. "Do you" is definitely the right expression, as that is what happens - and I'd add that this includes the documentation. It seems that although you may have already paid for insurance, there is an additional insurance, as well as a service charge, a fuel charge and a large deposit that needs to be paid - before you can get your car! .... you are told that the deposit and fuel will be refunded, if the car is returned not damaged and you fill it up. Unfortunately, this is not true!! We returned the car in pristine condition with full tank - they have neat little trick where the office in the car park is closed and you are told to leave the paperwork in the car and drop the keys in a dropbox. You don't get the refund and they even make an additional charge on your credit card. When I complained (through Do-you-Spain) I was sent a copy of paperwork that doesn't show the deposit - (shame I can't attach the 2 different rental agreements as proof). Don't use firefly!

Wish I had read the reviews. Woman at the desk was all nice and friendly until we didn't want the extra insurance as we already have car excess cover on our travel insurance then became very rude and aggressive. Then tried to add extra refueling charges that were more than the insurance if we didn't pay for their insurance. How are those two things related? Charge to refuel the car (not the actual fuel) cost more than the rental! Man at desk outside was very unfriendly and refused to help us, made us go back to security and get escorted with security back to the desk inside as he refused to help us. Avoid at all costs, pay a bit more to go with a reputable company as at least you know what you will pay rather than try to take from you after you've already booked.

Has anyone rented this car? 2710 LRZ blue??? They claim I made damage to it when I didn't . Maybe the person before me had the same issue with firefly?? They have charged me the earth . They never checked the car but only the front and underneath the car... Suspicious??!!! Also at Malaga airport please do AVOID!!!! If yes get in touch with me

Renting with this company has been a nightmare from start to finish, oh no sorry it remains a nightmare even weeks after the return of the car at Malaga airport! Firstly they kept saying that the full protection, 8 day car rental fee which I had paid via a Ryanair link was just a reservation cost and did not cover anything with them . I could not get out of the contract so I was obliged to stay with them (havig paid over Pounds 200 already) Then they said they would have to take Euros 1500 from my credit card or here was an option to pay euros 300 extra that covered their full insurance and a refundable deposit of 150 which I would get if i returned the car with full tank and keys! They then gave us a smaller car than booked , but worse still we tried to drive to one of the beaches near Malaga and it could not make it up the hill so we needed to return and waited from 2-5pm to get another car. On return of the car back at the airport on 5 of September, (with the full tank etc) I was told that my Euro 150 deposit would be returned to my debit card automatically and I was good to go. But no after waiting for 8 days I called a number which took me to hertz/firefly reservations and they told me return took 10 days. Then after writiing numerous emails complaining about their failure to return, on day 16, I finally managed to get through to the Malaga offcie , where they told me that there was nothing they could do and I had to send an email to customer care .... they did say though to expect deducations of an extra day ( due to time wasting on their part when changever of cars) and that some taxes would also be deducted. This experience has left me totally frustrated . Don't choose this company !

Hi, sorry for the capitals in the title but this company added recovery to my account which was close to the amount we paid for car hire, when I questioned it he actually told me thats what it was for ( the hire cost) and to ignore the recovery word, Why would I get recovery on their car when its less than a year old!!!! I believed him as that was the only amount showing so thought I was signing for the original fee paid!!! What an idiot I was. Do not fall for that, I should have checked the reviews on google as it is a common thing with them and thats why I am wanting everyone to know. I cant fight it cos I signed it, thats how they get you...it was late and I was tired so I believed him, who wouldnt?