Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Beware hidden costs”

Written on: 29/08/2014 by johnbarker67 (1 review written)

When we arrived at Alicante airport we were told we had to show our credit cards in order to get our cars. It was not made clear to us at the time of booking that we needed to bring the credit cards and so we had to pay £200 for each car as a result. We booked it through Jet2, I know, I know, you get what you paid for but still!… Read Full Review

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★☆☆☆☆

“Zero stars. Don't touch under any circumstances!”

Written on: 29/08/2014

I booked my hire car through Monarch Airlines and, through them. Car Trawler. I took delivery on 4 January 2014 of a Hyundai I20 from Firefly at Alicante airport. In need of a loo stop en route to my final destination, I pulled in at a motorway service area, switched off the engine and extracted the key. However the key wouldn't extract, but disintegrated in my hand leaving the blade in the ignition switch. I managed to return the car to the airport and obtain a replacement, but Firefly charged… Read Full Review

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★☆☆☆☆

“Rental car had two illegal bald tyres”

Written on: 27/08/2014 by Bradyny326 (1 review written)

I rented a car from Firefly (via Holiday Autos) at Alicante airport. Three days later I had a flat tyre, discovered there was a nail in it. Took it to a garage where it was repaired but the fitter told me that two other tyres were bald and illegal. Breakdown assistance took me back to Alicante airport where Firefly gave me a replacement vehicle AND charged me €90 for this transport. They told me to claim it back on my insurance. Needless to say, no insurance company will pay up. Holiday Autos… Read Full Review

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★☆☆☆☆

“Zero Stars Would Be Better”

Written on: 26/08/2014 by Swarb96 (1 review written)

Absolutely, without a doubt, the worst hire car experience ever. Avoid them like the plague. Travelled to Heraklion Crete, pre-booked a mid size Punto or similar over a month before travel. Paid deposit, so no excuses at all. Arrived bang on time. no Firefly representative, the cars (or as it turned out, car singular) had been left with the Hertz agent to hand out. After waiting 45 minutes in the midday sun just to get served, we then got offered a Hyundai i10, a micro car, which was… Read Full Review

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★☆☆☆☆

“Avoid Firefly Car Rental - they are dishonest”

Written on: 25/08/2014

I had the misfortune of renting a car from Firefly Car Rental at Alicante airport last week. There were queues at all the other car rental companies in the arrivals hall but there were no customers at the Firefly desk - I soon found out why ........... the service was dreadful - the staff were impolite and only interested in selling very expensive extra insurance - my rental voucher was 'all inclusive' but they still managed to make me pay the double for the car rental by pulling out 'hidden… Read Full Review

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★★★☆☆

“Good job there were only two of us”

Written on: 25/08/2014 by ruPearson277 (1 review written)

Arrived late a Valencia airport firefly stayed late to deliver cars for which they charged 33 euros for outside hours already advised of this no problem . Hired a 4 door corsa or similar. On arrival was presented with fiat 500 not impressed only 2 door and had to fold back seat down to fit the luggage in. If we had had children of 3rd passenger would never have got everyone and luggage in . Since when is a 2 door car in the same category as a 4 door car… Read Full Review

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★☆☆☆☆

“Hidden horrors”

Written on: 25/08/2014 by Kaiden365 (1 review written)

Please do not use this company, it is false economy as you will be left waiting to see what 'unexpected' charges hit your credit card for no apparent reason and they will… Read Full Review

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★☆☆☆☆

“poor”

Written on: 24/08/2014 by abfdhyf (1 review written)

Booked with Holiday Autos.Arrived Thessaloniki Airport to no desk or meet and greet as stated on paperwork. Ask around and we were directed to Hertz desk. Hertz staff treated us as though we were a bad smell and escorted us to one side stating we did not have Hertz status.After a long wait we filled in paperwork on adjacent bar table. Shuttle bus took us to Hertz compound with lots of shiny new cars, handed paperwork to agent who directed staff with lots of Greek gesturing to bring out the car… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 23/08/2014 by Stanley1312 (1 review written)

Rented a 7 seater from Firefly in Barcelona . Car was in a terrible state, with large dents and scratches and had coverered 97,00kms. On the motorway the rear tyre stripped the rubber from the forewall, so we stopped to change the tyre at the next service station. I soon realised that there was no spare tyre supplied with the car , and so we had to call the Firefly assistance number. A tow truck took me to the nearest Firefly depot in Valencia to change the car, and a taxi was called to bring… Read Full Review

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★☆☆☆☆

“PLEEEASE DO NOT USE! - Also partnered with HERTZ beware”

Written on: 22/08/2014 by NathalyFletcher (1 review written)

Hired a car from Niece ok picking the car up. I was told not to fill the tank on return as they would charge less that the garage for the fuel. Even though I had 1/4 of a tank left, they charged the max for a full tank. The also charged $12.50euro for cleaning, even though they told me they would not as the car was clean. Check the website out yourself for methods on "Contact Us", you only get expensive USA numbers to call. They do have a web facility for registering complaints, but this does… Read Full Review

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★☆☆☆☆

“Dic turpin car renta”

Written on: 22/08/2014 by Jordanb499 (1 review written)

We used Fire fly at Alicante in April 2014. This is the worst car hire company I have ever used and I Have 30 years of experience behind me. We had to take our number and join the queue for 30 minutes to be told the car we hired is not available and was given a van with windows instead. As always I purchased the full cover of insurance but chose to return the car with a full tank. On return I filled the car to the brim at the nearest petrol station which is about 3 km from the airport. Then had… Read Full Review

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★☆☆☆☆

“Terrible expirience - DON'T HIRE FIREFLY”

Written on: 21/08/2014 by Francis201 (1 review written)

Got out of the plain, no office, no phone number on the website... Finally managed to get a phone number form airport information desk but at that time, long where gone everyone else that was on the same plane as us. After making the call, 20 minutes waiting for pickup. Finally they get me and my family to the out of site office and 1 hour more waiting for a car, then another... the only good thing was getting out and finally start vacations. But if check-in was bad, check-out showed they they… Read Full Review

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★☆☆☆☆

“Total Rip Off and Overcharged”

Written on: 21/08/2014 by Itsasmallworld (1 review written)

Hired a car in Malaga, the staff weren't very helpful especially when we refused their insurance. Double charged for CDW and TW then VAT added on top, not to mention that the admin charge for refunding the remaining fuel was more than the fuel used. Lesson learned always take the car back full!! We were also charged for fast return which was a joke in itself as it took ages in a queue. So the EUR 133 plus fuel used which should have been payable at the desk ended up being EUR 201. Renters… Read Full Review

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★☆☆☆☆

“Car hire Pisa airport”

Written on: 21/08/2014 by DSA551 (1 review written)

Hired a car from Firefly for a week at Pisa airport.Fiat punto supplied was filthy inside and out,had numerous dents and scrapes,lukewarm aircon and worn gearchange.I would have rejected the car, but was already running late to meet relatives and did not have time to take the bus ride back to the rental office from the car pound.I will not use Firefly again… Read Full Review

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★★★★★

“Naples, Italy - Excellent car and service ”

Written on: 20/08/2014 by london1975 (1 review written)

Rented last minute beginning of August to pick up one week later, category Ford Focus and I was given a BMW 116d, very good car for an excellent price. Service at airport was very gentle and efficient. I would reccomend to try to rent firefly on the varous websites in Italy or abroad; they partnered with Hertz but much better prices… Read Full Review

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★☆☆☆☆

“Don't use Firefly of their owners Hertz”

Written on: 20/08/2014 by Longie (1 review written)

I accessed the site via a link in Money Saving Expert, as I trusted them, this in turn went via Auto Europe, plus they are owned by Hertz so I thought I would be safe. How wrong I could be. The car broke down due to a faulty battery, these things can happen. A pick up truck was sent out and they confirmed it was broken. Then the problems start. I spoke to Firefly who lambasted me for having the vehicle picked up saying I should have driven it 70 miles back to them. (they later admitted this… Read Full Review

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★☆☆☆☆

“Long waits and hidden insurance.”

Written on: 18/08/2014 by Hanleymf385 (1 review written)

Having booked a car through Holiday autos the car voucher supplied by Holiday autos assured us that all the necessary cost were included. However after a two hours and thirty minute wait outside the firefly car hire office (this was the Barcelona airport office where you have to take a ticket and wait your turn in the baking sun out in the car park) we finally got hand over our Holiday auto voucher. Turns out that everything Holiday autos assured us was cover didn't quite work out that way. We… Read Full Review

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★☆☆☆☆

“Do not use this company, licenced theft”

Written on: 17/08/2014 by Arelyt70 (1 review written)

5 days hire from Girona airport cost 364 euros for an economy car!The 91 euros pre booking fee is regarded as the amount to secure the car (ie not the cost of hire)Also,21.76 euros was charged for a 'fast' return (ie on time!) All the extras charged were not asked for neither was I told at the airport, only appeared on my credit card 6 weeks later. The car was badly scratched all round but no indication of this on the rental form diagram. Although the car was booked through Hertz, they take no… Read Full Review

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★☆☆☆☆

“Please don't use Firefly”

Written on: 15/08/2014 by GordonDuffy (1 review written)

Book through Expedia who just hang up when you try to complain. Booked a car for 4 days at Barcelona Airport. Had to wait over 2 hours the they tried to charge twice what I had already paid in charges and insurance. Complete Rip off even told me if I didn't pay the extra and the Car broke down I'd have to pay for the Roadside assistance. I hire cars on a regular basis and these are by far the worst company I have ever delt with and I was lucky some people had been waiting over 4 hours. Shame on… Read Full Review

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★☆☆☆☆

“Horrendous experience !”

Written on: 15/08/2014 by JCALL (1 review written)

Hired a car through Holiday Autos who used Firefly at Carcassonne Airport. We prepaid the hire charge before leaving UK. At Firefly desk we were told we would be charged an additional €15 just for the privilege of returning the car. When we queried this we were told it was in our paperwork. However, with paperwork in hand we proved the contrary. The agent agreed not to charge us. The car was full of scratches and dirty inside (stained seats etc). We returned the car full of petrol and with no… Read Full Review

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