Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Terrible customer satisfaction”

Written on: 30/07/2015 by Susanleigh (1 review written)

We rented a car with firefly with total dissatisfaction. We initially booked it on the Ryanair website at the same time as our flights. Promised the best rates and a Corsa was advertised at £34.60 for 6 days to include the usual unlimited mileage, car tax, road tax etc. Stated that other extras not included but apart from fuel we didn't think there would be any other extras we would need. My husband collected the car at Valencia airport in a huge storm and was given the keys but no other… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 27/07/2015 by RandallDempsey240 (1 review written)

We won't be using this company again. On collection we were told we needed to pay extra for car insurance (after agreeing to a price online) and on returning the car (after being at a beach resort) we were informed that we had to pay an extra 20€ because there was some sand in the car. After paying such a large amount for car hire and knowing the cars get cleaned in on the car hire amount, we feel very cross. We would definitely not use this company ever again. Too many extra costs… Read Full Review

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★☆☆☆☆

“Clear as mud ... Avoid”

Written on: 26/07/2015 by McFaddenpi217 (1 review written)

Hired through Ryanair which was a big mistake. They quote a cheap price, but when you hire the car there were additional service charge costs that were compulsory. The explanation for all the additional charges was so confusing, and by the end my car hire was 2.5x the original price I paid. As it was a cheap place the queue was extremely long, which would have been fine if it ended up being cheaper than other hire car places, but it wasn't ... All in all a pretty bad way to start a holiday!… Read Full Review

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★★★★★

“Firefly Girona Airport - Great Service”

Written on: 24/07/2015 by ell0712 (1 review written)

Was sceptical about hiring a car through a budget company in Spain but was very impressed with the service Firefly provided. Hired a Vauxhall Zafira for 6 of us to go to FIBFIBER in Benicassim, car was nearly new with fully upgraded satnav/Bluetooth stereo built in. Full To Empty policy so paid a bit extra for the fuel with the service charge but got the car at such a good price was prepared to pay it. Only waited about 15 minutes in the queue at the airport and we were off. Would definitely… Read Full Review

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★☆☆☆☆

“Avoid them at all costs!!!”

Written on: 23/07/2015 by BriceMooney33 (1 review written)

Avoid them at all costs!!! Paid up front through Hertz for Malaga car hire with Firefly. Didn't buy any additional insurance or add ons. Service very poor at pick up, but hey, the price was at low end of spectrum. Returned car in good, clean state, on time and with full tank. A week later Firefly bill me an additional £20+ for "refuelling administration". They didn't need to do any refuelling administration as the car was fully fuelled. But in any case it was not clear on the agreement nor… Read Full Review

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★☆☆☆☆

“Do not use Firefly”

Written on: 18/07/2015 by doMiddleton14 (1 review written)

I booked Firefly through Ryanair paying £33 for a week. When we arrived at San Javier the lady assistant quoted €117 for fuel and insurance. She had details of our credit card from booking through Ryanair. When we returned home we received a total bill from Firefly which was £126. They have now taken the money from my credit card. I have written to them via email as they are charging me again for the week's car hire at £36. They have never responded to my email. A simply terrible… Read Full Review

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★★★★☆

“Did what it said on the tin!”

Written on: 12/07/2015 by Petersvx230 (1 review written)

We hired a car from Firefly, Marseille, for 3 weeks at the beginning of June. We were upgraded to a Corsa, which was a bit scratched, but was perfectly serviceable for what we required. The staff at the hire desk in the Airport were very helpful & polite, and we had no problems at all, both when collecting the car and returning it. We would use this company again without any hesitation… Read Full Review

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★☆☆☆☆

“I hired a car for 4 days from Firefly at Luton...”

Written on: 12/07/2015 by sicarius (1 review written)

I hired a car for 4 days from Firefly at Luton Airport. When I left it back I was surprised the attendant showed no interest in checking it over but thought nothing of it. However a week later I noticed a £126.18 surcharge on my credit card. When I enquired by email (they are not on the phone) I was told it was a mileage surcharge for having driven 1500 miles. (I had actually driven just over 300). They refused to budge despite me producing the pre-rental inspection slip that proved the… Read Full Review

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★☆☆☆☆

“Worst Car Rental”

Written on: 11/07/2015 by Kendall491 (1 review written)

We flew to Las Vegas and took shuttle to Car Rental Center. It's huge like a big mall. We went to Firefly and present the confirmation #, credit card and our state driver license. The girl asked us if we want to buy car insurance. We denied. She said "How are you going to pay for the damage?". We continue to say NO. She then told us to wait outside of the store, and someone will come to give us the car. We wait and wait for 20 min., and my wife asked the girl for how long we have to wait. The… Read Full Review

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★☆☆☆☆

“Firefly car rental WARNING”

Written on: 09/07/2015 by LelandShaw139 (1 review written)

Don’t be fooled by their low prices, they’re not! I paid £20.81 for 2 days rental, I already had excess insurance cover so at time of booking I made sure I did not tick the extra insurance but the clerk at the checkout desk put it on for me without asking me and told me to sign in several places. Well, I was tired from working all day and travelling, the contract was complicated. But I WAS confident in what I already requested. I also extended the rental by an extra day, they told me… Read Full Review

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★☆☆☆☆

“Firefly stay well away”

Written on: 09/07/2015 by Lucillep187 (1 review written)

Booked a car from firefly to be collected in murcia airport for two weeksin late June early July 2015. The cost of the car as advertised was less than 50 euro.I am a frequent visitor to spain but had never used this company before. I was aware that there would be fuel and insurance cost to add to the cost of same However the total cost finished up at just under 300 euro. Yes thats 300 euro. The insurance cost was extreme to say the least and on top I had to pay a service charge and when I… Read Full Review

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★☆☆☆☆

“three hour wait!!!”

Written on: 07/07/2015 by rennet (1 review written)

Arrived at 10.45am left 1.30 pm..waiting with 3 children in un air-conditioned car park in Malaga...despite entering all details on a tablet beforehand still takes forever. They don't recognize any external collision damage insurance purchased from your agent site..we hired ours through jet2.com Would have scored them higher in value for money if the insurance scheme and feeling every car was a disaster waiting to happen...purchased of any agent.. Absolutely terrible do not use under any… Read Full Review

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★☆☆☆☆

“AVOID FIREFLY CAR RENTAL AT ALL COSTS”

Written on: 07/07/2015 by Willclar (1 review written)

Just back from weekend away in Spain. Booked a hire car in advance tthrough Car Rentals and they booked Firefly. We waited over an hour to be seen, which is unacceptable, and was then told that because we paid Car Rentals they do not accept their insurance! We also hold an excess insurance via another Company and showed them the full documentation but again as we had not taken it out with Firefly they would not accept it. Bottom line is we had to pay a further 79.86 Euros - they are a complete… Read Full Review

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★☆☆☆☆

“Believe the bad reviews - the worst car rental company”

Written on: 03/07/2015 by Baron364 (1 review written)

I have never before written an online review, but the customer "service" from Firefly was without doubt the worst I have ever experienced and I feel compelled to share my views with others, so that they do not have to go through the same experience. I rented a car online for pick-up from Alicante Airport. Upon arrival, I had to wait in a queue for 56 minutes before I was able to speak to an agent. There were long queues at most of the car rental desks but it was the couldn't-care-less approach… Read Full Review

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★★★★★

“Rome Fiumicino Airport”

Written on: 02/07/2015

I had a 12 day rental for a very good price and I was really pleased with the car - a Ford Fiesta in very good condition with around 45,000 km on the clock. I did not have any bad experience whatsoever and the staff were quite pleasant. The only problem was finding the office location with a Garmin satnav - but Google found it without a problem. I would certainly use Firefly again |… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 02/07/2015 by MaddisonNoble (1 review written)

I took out car hire with rent a car and they sent me to firefly, I paid rent a car and then when I picked up the car from firefly they told me I had to pay another £191 for insurance as I may have insurance with rent a car but not them, if I didn't pay they refused to let me have the car, complete conmen, don't use this company, the car itself had a few scratches and marks but I had the sense to photograph them, but the car was ok, go with a decent company and not them… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 26/06/2015 by Ashlyl1989 (1 review written)

After waiting for 2 hours in a queue to get to speak with a representative at the desk in Barcelona Spain I was told that I was to pay an extra sum of money for "Compulsory" insurance before they would release my car. I had already paid through the company that I booked with and there was no mention of extra charges. They rob you blind no matter what nationality including the Spanish. Everyone else was complaining and I was dealt with in a rude arrogant manor. I told them they can keep their… Read Full Review

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★☆☆☆☆

“Closed Early”

Written on: 26/06/2015 by Boylejg31 (1 review written)

Had a confirmation on a car. when I arrived at correct time the place was closed and had been for 3 hrs. Pick up was at nine pm. and I was there in the rain with no car. when I called to complain the next day the lady said sorry nothing they could do. will be the last time they hear from me… Read Full Review

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★☆☆☆☆

“Closed early, no warning”

Written on: 25/06/2015 by lsharp (1 review written)

We arrived in Denver and had trouble finding the shuttle because it was not clearly marked. They share a shuttle with Thrify and Dollar, so we got on the shuttle finally and arrived at Dollar to find that Firefly had decided to close early without notice and we didn't have much other choice but to book a new reservation at Dollar. The hours that they were supposed to be open were marked on the reservation, so it was a frustrating surprise at the end of a long day of travel. It would have been… Read Full Review

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★☆☆☆☆

“Charged for Damage I Didn't Cause”

Written on: 25/06/2015 by Chasing_The_Acheron (1 review written)

We rented a car from Firefly to use during our holiday in Amalfi, Italy. The first car we were supplied with (Fiat 500) was faulty and we were made aware of smoke coming out from the rear wheel arch by an attendant in one of the booths on the toll road who indicated that car was unsafe to drive and instructed us to get off the road. After explaining the situation to Firefly staff over the phone we were told to drive the car back and collect a replacement. I explained that we felt the car was… Read Full Review

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