Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Firefly car rental Warning”

Written on: 26/08/2015 by JJoseT (1 review written)

Service was terrible waited for 1 hours in a queue to get to speak with a representative at the desk in Pisa airport Italy. I was told that I needed my credit card otherwise FIREFLY would not release the car. The car was dirty with lots of damage. They hire cheap second hand cars, which they get from Hertz when are not suitable any more for their standards. When I return it back the attendant check the car and sign my rental form showing not damage to the car and a full tank of petrol. However… Read Full Review

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★☆☆☆☆

“FIREFLY CAR RENTAL RIP OFF AT MALAGA AIRPORT”

Written on: 25/08/2015

I purchased my car rental voucher from jet 2 when i booked my flights to Malaga. i paid £81.84 for 2 days rental which also included extra insurance. The car was only to use for transfers between Malaga airport and Puerto Banus. When I got to the firefly desk at malaga airport i gave the girl the car voucher. She produced a form and continued to talk in spanish and when I told her that i did not understand she just said you want car now you must initial these paragraphs to get the car keys… Read Full Review

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★☆☆☆☆

“Fraudulent and Abusive - Avoid”

Written on: 25/08/2015

Firefly is fraudulent avoid. Car rental as agreed but was suspicious of their repeated requests that I buy their additional excess insurance. I already had bought separate cheaper excess insurance. On returning the vehicle at the agreed time slot at Valencia airport that was pre-booked (had also given them my flight numbers) they were too busy to book car back in with other customers booking out. I had allowed 1.5 hours to book car back in then check in for my flight. The staff quickly became… Read Full Review

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★☆☆☆☆

“RIP OFF... BEWARE”

Written on: 24/08/2015 by Jennyp64 (1 review written)

I hired a small car for 5 days at Murcia airport Spain booked through Economycarrentals.com. The screen price was e7.47 per day. The fuel charge was c54.32 for a full tank. I declined the extra optional insurance at e17.91 per day. So far, so normal....My final charge to my credit card was 214.77 euros!!!! They charged me 15.70 per day for the CDW anyway, saying I should have read the terms when I collected the car. Who is going to do that at the airport with a queue of maybe 20 passengers… Read Full Review

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★☆☆☆☆

“Absolutely terrible service. Charge you extra upon...”

Written on: 22/08/2015

Absolutely terrible service. Charge you extra upon returning the vehicle as a 'return fee' and for refuelling even though filled car before returning as instructed when we picked the vehicle up. This fee and associated instructions were not, and are not, outlined in the terms and conditions signed when picking the vehicle up. Very dodgy - doesn't leave you with a comfortable feeling at all when you've left them with your credit card details. Don't do it. Awful. Always use the big firms. We're… Read Full Review

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★☆☆☆☆

“The worst car hire company”

Written on: 20/08/2015 by stegoforo (1 review written)

They hire cheap second hand cars, which they purchase from Hertz when are not suitable for their high standards. Staff is extremely rude and always try to threaten you to purchase their full insurance, which is over expensive. Cars are the most awful, full of scratches, old and with lots of km. Customer service is non existent. If you need a car, spend some more euros and hire it with a more decent company. … Read Full Review

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★☆☆☆☆

“received a poorly translated letter from Firefly...”

Written on: 20/08/2015 by Douglasa96 (1 review written)

received a poorly translated letter from Firefly approx. 1 month after arriving home from Spain letting us know that they had taken 30 euros out of our account as the police had asked for details of who had rented the car and the 30 euros was an admin fee,no other explanation and heard nothing since… Read Full Review

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★★☆☆☆

“Excess Mileage Charge”

Written on: 20/08/2015 by Roche265 (1 review written)

Hired car for 2 weeks off Firefly - the car was dirty on collection. They told us at the desk that there was an excess charge if we did more than 3600kms. On our return there was no one to check the car over - we returned the keys to the office desk, imagine our surprise a month later when we received our crdit card bill and there was a charge of £80. As we had returned the car back full of diesel we were unsure what this would be for. We emailed the agents Carrentals.com who in turn… Read Full Review

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★★★★☆

“ the best at SJC!”

Written on: 19/08/2015 by shanakjones (1 review written)

I really love Firefly at SJC because of  the person I dealt with! Since day one she has gone out of her way to help me and make my car rental experience a great one. There have been other car rental agencies with cheaper rates but I keep returning to Firefly because of her great customer service and support! She makes me feel like she really cares about me....Thanks! This is so refreshing after long trips!… Read Full Review

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★☆☆☆☆

“Rented a car in Malaga for 10 days in August 2015....”

Written on: 19/08/2015 by 176MacPherson (1 review written)

Rented a car in Malaga for 10 days in August 2015. I've come home to find they have charged my card £145 with no explanation. I am outraged! Wish I had seen these horrendous reviews but I did not book directly so the aggregators must also be held responsible. I am going to war over this. STAY THE HELL AWAY FROM THEM WHATEVER YOU DO… Read Full Review

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★★☆☆☆

“Bad Experience. Beware cross border chrges.”

Written on: 13/08/2015 by Fredbert2 (1 review written)

My experience not good and I wouldn't use Firefly again but not as bad as most posters. Booked through Argus to collect car at Nice airport. Price was very good. Needed car to drive to Italy so checked and info. said cross border travel to Italy was allowed. Frequently use Nice and would have gone straight to the main Car Rental centre but fortunately needed the loo(!) as Firefly's desk is in the terminal where all the desks used to be. (Not a big deal.) Staff were friendly with good… Read Full Review

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★☆☆☆☆

“digusting company complete rip off almost criminal”

Written on: 12/08/2015 by detcon (1 review written)

car hired from murcia airport asked if i wanted extra insurance at the rate of £10.50 per day told them i definately did NOT on return home i checked my credit card account and to my disgust they had unlawfully extracted £100.75 for extra insurance Ihave tried several times to contact them but they refuse to reply check Cagliari message board- trip advisor hundreds of complaints… Read Full Review

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★☆☆☆☆

“Firefly, horrible experience!!”

Written on: 09/08/2015 by Quinlan481 (1 review written)

I rented a car from Firefly using Expedia. I can't begin to tell everyone how horrible they are. Don't try to call, they won't answer. They do not supply GPS units, you have to rent them at $119.00 a week. Use your smartphone or bring your own. No shuttle service for early flights. Employees have the personality of a cross between a pit bull and a cobra. The vehicles are old and are not clean. I could go on, but hopefully you get the point. This is the San Francisco airport facility… Read Full Review

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★☆☆☆☆

“Stay a million miles away from Firefly Car Rental”

Written on: 09/08/2015 by BigH0147 (2 reviews written)

I have just had the worst car rental experience ever. I am a Hertz Gold Club member and believed I was booking a Hertz car through Ryanair. On arrival I queued for 30 minutes at the Hertz desk which showed a Firefly sign. When I finally got served I was shown the bottom of the sign which was not visible until lifted by the Hertz representative that stated Firefly rentals are made in the car park a good ten minute walk away. When we got to the "hut" in the car park there were three in front of… Read Full Review

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★☆☆☆☆

“Poor value”

Written on: 06/08/2015 by pqCopeland65 (1 review written)

Rented a Ford Fiesta from Firefly in Alghero. When I got the car it was filthy inside and out, the front wheel hubcaps were missing and it had multiple dents and scratches and had done 85,000kms. When I complained I was told that these cars are ex Hertz rentals that have done a hard life and have many damaged areas. This is the reason she said that they were cheap. In fact as I told her this rental was no cheaper than other rentals at the same site where new cars are provided. When she refused… Read Full Review

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★☆☆☆☆

“Avoid this place”

Written on: 05/08/2015 by agOrtiz481 (1 review written)

When we arrived at the counter the lady there said she didn't have a car available but would call and find something. So she calls someone and they tell her what they have and she says ok. Then she tells me she has a similar car available. The only thing is, that she doesn't tell me that it is not a full size car, but a standard car which is smaller than I ordered. Anyhow we take the car because it would cost a lot more money to go to another car rental place at this late time. Next couple of… Read Full Review

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★☆☆☆☆

“AVOID LIKE PLAGUE!”

Written on: 04/08/2015 by NYCMIKE (1 review written)

I'VE BEEN RENTING CARS FOR OVER 20 YEARS. I MADE THE RESERV THE DAY OF, CUZ I WASN'T SURE IF I WOULD MAKE THE FLIGHT TO VEGAS. WAITED IN LINE OVER HALF HOUR. THE SUPERVISOR SAID HE DIDN'T HAVE A ECONOMY CAR AVAIL, WHICH I RESERVED. HE SAID I WOULD HAVE TO PAY FOR THE UPGRADE. I REFUSED AND SAID IT'S NOT MY FAULT YOU DON'T HAVE THOSE CARS AVAIL AND SHOULD GIVE ME A FREE UPGRADE! HE REFUSED AND SAID NO, OTHER PEOPLE IN LINE SAID THEY HAD MADE RESERV THAT DAY AS WELL. I LEFT AND WENT TO ALAMO… Read Full Review

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★☆☆☆☆

“Never Again!!! Avoid the Hassle ”

Written on: 03/08/2015 by Dilligaf709 (1 review written)

Having just returned from Valencia, Spain I feel I need to warn others about this company so they don't get "stung" like me!!! I booked through a DoYouSpain.com and was impressed with Firefly prices and its airport location. After a little research about Firefly I found it was part of Hertz group and so I presumed (wrongly) I would be dealing with a reputable company. The booking was made and despite the full to empty fuel policy I was was happy as it stated on the rental voucher that Firefly… Read Full Review

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★☆☆☆☆

“Employees are not trained properly.”

Written on: 03/08/2015 by Jacquelineu249 (1 review written)

Jose Marin in Tampa Florida is an inadequate stupid no common sense employee. Will never do business with firefly. Liars, cheaters, etc… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 03/08/2015 by 18Young (1 review written)

Hired a car for £89 through RentalCars.com. Returned home from holiday to find further charges of £130 taken from our account by Firefly Car Rental. We've phoned RentalCars.com to question these charges but so far no answers are forthcoming. Should have read the reviews before I booked ... lesson learned. I'll make sure to avoid both companies in future… Read Full Review

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