Firefly Car Rental Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
4% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Firefly Car Rental - Ask a question now

Media Gallery for Firefly Car Rental

Firefly Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“DONT RENT HERE!!!”

Written on: 21/10/2014

Went to las vegas had called a month in advance to rent car. We got there and everyone in line was very mad! They told everyone it would be at least 5 hours for a car! We had to go to another rental and pay 4 times more! This place is a total joke! And it seemed like no big deal to them like it happens all the time. I think they may be working with other rentals, they hook you with a cheap price then say they don't have a car and send you to other rentals for a lot more! That's what I call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Firefly puts on unexplained charges 10 weeks after car...”

Written on: 21/10/2014 by Blackwellox168 (1 review written)

On 4 June 2014, I booked online and by credit card pre-paid £92.21 for a hire car from Pisa Airport for the hire period 28 Jun to 5 Jul 2014. We had a white Fiat 500 and returned it with a full tank and all correct no damage and the Firefly rep on site confirmed that all was well. On 25 September (!) Firefly took 36.60 Euros (£26.69) from my credit card without explanation. Firefly's site has no effective means of contacting them. Their "customer service" form is a joke. After… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“don't rent from them in Crete greece”

Written on: 20/10/2014 by dadush (1 review written)

I rented from them for 6 days in Crete, worse cars not clean and half broken, tires was really bad and I got 3/4 fuel tank and how am I supposed to refuel exact 3/4.? The guy in the station told me this is how they make extra $$$ … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“OVER 30 BOOKINGS NO PROBLEMS”

Written on: 19/10/2014 by CarlosHood347 (1 review written)

WE HAVE BOOKED CARS THROUGH FIREFLY AND DOYOUSPAIN FOR TH LAST 6 YEARS ONCE A MONTH AND HAVE NEVER HAD A PROBLEM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rip off ”

Written on: 18/10/2014 by NaomiWeber429 (1 review written)

i hired a car with firefly, they asked me for 4 extra fees 1 logistics fee, 2 credit card fee 3 arrangement fee and and vat fee then additional driver fee i refused the car in the end because of the rip off been hiring cars spain for for years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I've rented a Car in Bari through the ryanair website,...”

Written on: 16/10/2014

I've rented a Car in Bari through the ryanair website, I usually book hertz But i though I'd give these guys a chance(also cause for once was more than just a few pounds cheaper) the agreed price was £105 for the whole period. I've specifically checked the deposit conditions which were "Please note: we will block an amount on your credit/debit card equal to the anticipated cost of your rental over and above the amount paid at the time of reservation." Upon arrival I discovered that this amount… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware people This company will take your money at...”

Written on: 15/10/2014 by Razorbackr1 (1 review written)

Beware people This company will take your money at will this is how it works you book a car via a broker sadly through the broker we chose FIREFLY because in all fairness they was cheap paid in full in February arrive Malaga in June get to the shed that is supposed to be fireflys office take a ticket and wait for your number on getting your allocated slot you will hand over your paperwork then a bit of typing copies of licence credit card ? Then you sign. Basically you have then signed for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER AGAIN”

Written on: 15/10/2014 by Theresab82 (1 review written)

Absolutely dreadfull! wouldnt even recomend to the inlaws!Wanted 45 euro extra for extra insurance, 97 euro for fuel foe a 2 door?? 17 euro service charge. on top of the full price i had allready paid! The extra you put out to the bigger car rental chains, the more you save in the long run! STAY AWAY!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service, bad location”

Written on: 14/10/2014

I thought I was booking with Argus but it turned out to be Firefly. Confusingly they are based away from the airport and all the other carhire companies so you rely on their shuttle bus which takes about 15 minutes. It took ages to book in and out the car and I was billed on returning to the UK for fuel even though the tank was full when I returned it. Beware… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ripped off”

Written on: 11/10/2014 by whitetigers3 (1 review written)

Worst experience ever, long wait, handed over credit card as deposit, told would be no charge if car was brought back full and no damage, given document which was in Spanish ( so couldn't read it) to sign to say would pay if not returned full and incurred damage not covered by my insurance i.e. lost keys, tyres etc. Car return in perfect condition with fuel and told NO charge!! Got home and had taken 115.40 for extra insurance was told when complained I had ask for it which is a total lie was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Warning. NEVER TO USE!”

Written on: 10/10/2014 by MichiToma (1 review written)

This is the first and last time that we will rent with this company. We landed at 8 am in brindisi. Now, at 10:30 am, we are still waiting for our car. We first waited over 1 hour for the van to come to pick us up out from the airport and then here at the collection point we found only one person serving about 10 clients. He's working but it takes him about 15 min per person. I will never again use this company and I will do anything I can to u suggest it to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid”

Written on: 08/10/2014 by mrsadler (1 review written)

Arrived terminal 2 at Paris GDG. It took an hour to get to terminal 1 and find Firefly Depot. We were met by an unhelpful and abrupt man who started processing our reservation. The reservation was in my husbands name. A credit card was requested but my husband only had a debit card with his licence. I had not got my licence but provided my credit card. The man said he could not accept this but we were informed that it could be done at the managers discretion so we requested to speak with the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“The long wait for our cars”

Written on: 08/10/2014 by Callahangn270 (1 review written)

After a 30 minute delay on our late afternoon flight from Scotland we were just wanting to pick up our two cars and get the children (age 6, 3 and 1) fed and in their beds. After queuing to see the one guy manning the desk were were appalled that we had to wait for him to find cars for us. What had we paid in advance and booked for? After 45 minutes cars were found but neither of the two drivers wanted to drive big automatics, so we waited yet again. The guy on the desk was doing his best… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NON EXISTENT CUSTOMER SERVICE”

Written on: 07/10/2014 by peteparrot (1 review written)

We booked this through Ryanair who passed us onto these people. [Thanks [name removed] ]. We informed them of a change of flight. They did not recognise their own confirmation number. Again and again we contacted them. No reply. Finally we cancelled the car hire. Still no reply until finally....... Two weeks after our return we were billed in full for a 'no show'. we hired another car through Goldcar. now someone said they were as bad. Now we have hired lots of hire cars and believe me, no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Firefly, Spanish Car Hire at it’s worst”

Written on: 07/10/2014 by 234McCartney (1 review written)

Firefly, Spanish Car Hire at it’s worst I recently booked a holiday with A1 Travel to the Costa del Sol with car hire included; the cost of the car hire was £60.12 picking up at Malaga airport The car hire company was called Firefly, on arrival at the airport we had to ask for directions to it’s location as there appeared to be no signs for this company in the arrivals hall We finally received directions to the car park opposite and sure enough situated at the back of the car park we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Diabolical Service and You'll be Ripped-off”

Written on: 06/10/2014 by Marvin255 (1 review written)

This car rental is the worse I've ever encountered. They charged over three times the agreed price, provided a sub-standard car and dreadful service (had to wait nearly 3 hours to collect the vehicle). Will never use again. Use any other provider - there are all better… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE”

Written on: 06/10/2014 by italy123 (1 review written)

TO anybody of thinking of using firefly car hire please do not use they might be the cheapest out there but not worth it go to a different one when collecting my car they said I had no insurance cover in which I purchased it on line they refused to give me the car if I didn't pay for it again I had no choice but to pay it as I have a small baby and needed to get to my destination they also took money out off my credit card 1.500 euros when collecting the car the car had lots of scratches on I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgusting service”

Written on: 06/10/2014 by Mathewa1957 (1 review written)

I wish I had taken the time to read reviews before booking with firefly. I always research hotels, restaurants, etc. I've never booked with them before but the price quoted for a midsize car for 1 week was excellent. I knew something was wrong when we (myself and family) approached the counter and there was no one in line but all the other car rental counters had no less than 5-7 people waiting. The first question I was asked was how many people were we traveling with. 4 - 2 adults/2 kids… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Simple omission makes the good - the bad and ugly.”

Written on: 05/10/2014 by geoffreytro (2 reviews written)

I booked Firefly car rental from Rentalcars.com. A simple omission on the voucher made picking up the car quite stressful. The voucher advises “Please follow the signs to the Car Rental Desk. There is a dedicated Firefly Kiosk within the Hertz rental area”. The pick up instructions should have said – “ in the event of difficulties with the kiosk – proceed to the Hertz desk”. I arrived about 15 minutes before my designated pick-up time of 17:30pm. There are three kiosks at the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“firefly is the worst car rental company ”

Written on: 05/10/2014 by 343Ayers (1 review written)

Firefly car rental is the worst rental company I have ever seen. Rude, unpleasant and disrespectful staff. They ripped me off by charging me 7 days insurance for two days contract! I wish I have had read these reviews before. I don't recommend this Company at all! MB … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview