Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Dangerous car, staff don't care”

Written on: 28/02/2015 by egg1980 (2 reviews written)

Not sure where to start with these people really, like all the other reviews I've read here they added extra charges - buyer-be-aware they WILL try to miss-sell expensive insurance policies to you that A) they don't properly explain B) you probably don't need C) they don't advertise prior to you arriving at the desk. Also, check the vehicle very carefully, most of their vehicles are substandard quality and many are just plain dangerous, ours fell into the latter category and when we tried to… Read Full Review

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★☆☆☆☆

“Firefly Duplicity”

Written on: 27/02/2015 by MickFi (1 review written)

I had the misfortune to book a car with Firefly at Munich Airport, through AutoEurope, for a week, beginning Sat 24th Feb 2015. The bill charged to my account bore no relation to the sum agreed. I paid €160.88 in advance for a Hyundai i40 or similar, plus I agreed to pay for a Sat Nav when collecting the car (this was advised to be approx €53.50 per week including VAT). The bill I received was for €435.27 ! The amount I had agreed to pay (€160.88), and paid in advance, was deducted from… Read Full Review

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★☆☆☆☆

“RUN Away”

Written on: 24/02/2015 by AmandaLarkin (1 review written)

Just rented a car in San Antonio TX. Had reservation with Hertz but Firefly offered us a better rate so we thought cool LOve to try new companies. WRONG in this case, bad choice!!!! Got to airport 45 minutes later then my reservation. Went to counter in airport and signed in, right away they push insurance and gas fill up and even offered me an upgrade of car class special hahaha for a price. I declined it all and hopped on shuttle to rental park. BUT once there had to stand in line again… Read Full Review

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★☆☆☆☆

“ ”

Written on: 24/02/2015 by RubiPoole358 (1 review written)

Terrible experience with them. They have one million hidden charges and conveniently do not speak English when you ask them about the mysterious extras… Read Full Review

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★☆☆☆☆

“the worst”

Written on: 16/02/2015 by 24pete (1 review written)

we arrived in vegas and went to the airport rental hub. approach firefly for a 9 day rental,the young man started to talk about insurance as if we were complete idiots and I right away knew this company was a bad they talked the customers ahead of us into letting them fill the car on the return, for $1.20 a gallon ontop of an inflated price, saying things like who has time and what if you spilled gas on the car-WTF. totally walked away… Read Full Review

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★☆☆☆☆

“Firefly Valencia, worse Car HIre company in Spain”

Written on: 14/02/2015 by brauhaw (1 review written)

Firefly are an awful company. I booked with Firefly via doyouspain.com for a holiday in August 2014, I never will again, the woman behind the counter forced me to take out the excess insurance, which I said I didn't need it, she said I had to have it because my flight was late and made out she was doing me a favor. As it was 11 at night I had to agree to the insurance but wrote on the form, before I signed it, that I had been given no choice, at which point she refused to hire me the car… Read Full Review

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★☆☆☆☆

“Would not recommend”

Written on: 09/02/2015 by Nhruane (1 review written)

Worst company ever. I had to wait 20 minutes in cold windy day to get shuttle bus. I finally get the car after a long wait I returned the car after my use and had to wait for good 10 minutes before an attendant from a different car company came to help me. When I got to the counter I had wait again only to find out there is no one there to close out my rental. It was only 3 pm!!!! I would never use this company even if the offered the best deal. I wish I would have read the previous reviews… Read Full Review

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★☆☆☆☆

“I have been stolen - I have paid twice”

Written on: 09/02/2015

I have rented a car in Toulouse on a Argus Car Hire website. It was a car from Firefly. I have paid for the booking on the arguscarhire.com website with my credit card. The rent price was about 35 EUR. On the website there was an information that I would have to pay at the Firefly agency still 25 EUR more for the child seat. And that was ALL (about 60 EUR). When I got the car from the Firefly agency, the lady at service confirmed that the rental had been prepaid and that I would have to pay… Read Full Review

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★☆☆☆☆

“upgraded rental for impala car on trip across Florida....”

Written on: 07/02/2015 by LIEDTOCUSTOMER (1 review written)

upgraded rental for impala car on trip across Florida. told no impalas available, yet upon departing lot saw entire row of impalas. was given a beat up old japanese vehicle with over 60,000 miles & mechanical problems. our safety was definitely at RISK. leaving FT. lauderdale asked clerk for a roll of quarters for highway tolls. was told that vehicle had a "PASS STICKER", not to pay at toll booths, but to use "PASS" toll lane, and we would be billed $5.00 per day of useage on toll road… Read Full Review

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★☆☆☆☆

“It was all friendly at the desk. Two weeks later when...”

Written on: 03/02/2015 by fjMills390 (1 review written)

It was all friendly at the desk. Two weeks later when the bill came through there were undefined "extra charges" amounting to about 40GBP. Never again with these pirates… Read Full Review

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★☆☆☆☆

“AVOID FIREFLY AT ALL COSTS!!!!!”

Written on: 31/01/2015 by Cathb73 (1 review written)

Please DO NOT use Firefly. They look cheap from home but BEWARE they add all sorts of charges when you get to the airport! Now I find that they have charged my credit card 4 months later for 'promotional purposes'(I got this explanation from my credit card company; Firefly haven't sent any explanation.) I think Watchdog need to hear about these guys… Read Full Review

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★☆☆☆☆

“Hired a car in Florence in September. Car was in a...”

Written on: 26/01/2015 by msMcKinney283 (1 review written)

Hired a car in Florence in September. Car was in a terrible state, covered in dents, and very dirty with a damaged tyre. Returned the car 4 hours before my flight with a full tank of diesel. Firefly were too busy to check the car and 3 weeks later charged me for a tank of diesel and an admin charge. I complained to my credit card company who refunded me, but now Firefly are threatening a dept collection agency will get involved. DO NOT USE . … Read Full Review

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★☆☆☆☆

“do not use this company. Their customer service is...”

Written on: 25/01/2015 by lhHarris-Alt233 (1 review written)

do not use this company. Their customer service is useless. They do not reply to emails or telephone contact. Do not use!!… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 22/01/2015 by GMFbarcelona (1 review written)

We reserved a car to collect from Barcelona airport Jan 2nd arrived to find the office closed. We had to get a taxi to our destination 2 hours away and have received no contact from Firefly re our complaint. They do not respond to emails What can you do to get a response from them???? We are 300 euros out of pocket !!! … Read Full Review

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★☆☆☆☆

“KEEP CLEAR OF THIS USELESS RENTAL COMPANY”

Written on: 21/01/2015 by Haileey420 (1 review written)

This car hire company MUST be avoided at all costs. The cars aren't even legal and they are damaged beyond what is acceptable. The staff don't care and as long as they are badgering you to take out more insurance and more cover at the desk. Very unhelpful - we stood in a long line of people complaining when we were collecting our car. We were given a car with tyres that we not even legal - terrible service - terrible cars and a terrible decision to rent from this second rate cowboy outfit. DO… Read Full Review

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★☆☆☆☆

“BEWARE if you use Firefly you will be overcharged”

Written on: 19/01/2015 by TeeJay99 (1 review written)

I booked online through Rentalcars .com and was referred to Firefly. The contract was agreed with some extra charges to be paid locally if incurred. The car was returned with a full tank yet they charged me for fuel, they then used their own exchange rate to inflate the cost, they also charged me a fee for using the credit card that they insisted upon. Their online dispute system is a sham and I received no reply. I raised the dispute through Visa (my credit card) and after several phone calls… Read Full Review

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★☆☆☆☆

“Worst Car Hire Company In The World !”

Written on: 19/01/2015 by Mr_J_Foster (4 reviews written)

Booked via 121carrental.com, which incidentally are also really RUBBISH ! My booking was for collection on 15 Aug 2014 @ Naples airport, Italy. Upon arrival, the car type that we specified was not available, so had to take a larger car than we ordered and considering that we were going to Sorrento, this was very inconvenient! Upon collection, we were forced to purchase extra insurance, or we couldn't have the car. Upon collection, it was filthy inside and out! It was damaged on every panel. The… Read Full Review

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★☆☆☆☆

“Firefly horrible service at extra cost & missing items!!”

Written on: 17/01/2015 by TessaHolland392 (1 review written)

I rent a car through Holiday autos and unlucky for me it was with Firefly!! on arrival they forced me to pay an abusive aextra amount for petrol and forced me to pay for unwanted insurance or leave an excesive deposit which I could only cover with a credit card (no cash or Debit card). The horrible experience didn't end there...I forgot my hands free and though I called to advised right away so they could keep it for me, they claimed the item was not in the car when they cleant it before… Read Full Review

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★☆☆☆☆

“The ratings stand for themselves”

Written on: 14/01/2015

Totally gouged me. $90.00 for a dinky nissan in Denver because it was "peak season" (actually because no one else had any cars available. To add insult to injury, a toll service was added that activates automatically if you hit a toll. Besides the toll fee, they charge you $4.95 a day for "administrative fees". I am sure this was included somewhere in the minutia of the rental agreement but no one ever said a word to me about it. Firefly is owned by Hertz with whom I have never had a… Read Full Review

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★☆☆☆☆

“WATCH OUT”

Written on: 14/01/2015 by Camren426 (1 review written)

I BOOKED WITH ORBITZ LIKE I USUALLY DO,WHICH I WENT WITH FIREFLY IN ORLANDO.BOOKED IT FIVE MONTHS PRYOR.GARANTEEING ME A RAV 4 WHEN I GOT THERE.WHEN I GOT TO ORLANDO THEY DIDNT HAVE MY CAR. SO THEY GAVE ME ANOTHER CAR SAYING THIS ONE WOULD FIT MY LUGGAGE. IT DIDNT. TOLD ME THAT MY ALLSTATE INSURANCE DOESNT COVER EVERYTHING . SO I CALLED ALLSTATE AND THEY SAID JUST THE OPPOSITE. TRIED TO GET IN TOUCH WITH FIREFLY WHICH IS HERTZ. THEY WOULD NOT DO ANYTHING FOR ME EXCEPT I WOULD HAVE TO DRIVE BACK… Read Full Review

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Nysoozie's Comment

Written on: 08/02/2015

Had similar experience. Booked 4 months in advancethrougj Expedia and reserved Kia Rio or similar 2-4 doors. When we got there they only had fiat in same range 2 door which would not hold our luggage. We had to upgrade to Nissan Altima at double the rate. Never again

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