Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Doubling Charge”

Written on: 29/10/2014 by AnotherLars (1 review written)

After one week car hire i Malaga Airport in Spain, we can see that we have been charged 56€ extra for fuil, but we left the car with full tank as agreed. We can do nothing about it because FireFly still had our credit card number, and just did a second transfer! Stay away from FireFly in Spain… Read Full Review

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★☆☆☆☆

“UNETHICAL PRACTICES ”

Written on: 28/10/2014 by Perry414 (1 review written)

I reserved a Mid-Size car through Priceline.come for Firefly at the Okaland Internation Airport, Oakland, California. When I arrived the attendent told me that I qualified to a vehicle upgrade. What she failed to state was that the priced increased $30.00 a day. A three (3) day rental totaled $297.00 with child seat. I rejected the offer and was put in a compact vehicle. I visually inspected the vehicle for damages and noticed lots of scraps. I ask the attendent to conduct a vehicle… Read Full Review

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★☆☆☆☆

“No service & felt lied to”

Written on: 26/10/2014 by Sheritha (1 review written)

I had a reservation for Las Vegas through car rentals.com for an intermediate size car at Firefly. When I got to the counter agent said I was 15 minutes late and they didn't have to honor my reservation since it wasn't directly with them. Also said they didn't have any cars for my size. Told me the size I rented was the size of a Ford Focus. All other agencies have that as a compact car size, not an intermediate. When asking what an economy car type was, said the size of a smart car. I… Read Full Review

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★☆☆☆☆

“Left me sitting at airport with no car Worst car...”

Written on: 25/10/2014 by mrmeanor (2 reviews written)

Summary: - Did not have my car when I arrived, nor any other car for that matter - After waiting and missing my meeting they eventually found a giant estate car - This car was covered in dents, was ancient and not what I wanted for the small italian roads. - I ended up paying extra for insurance Disaster - this company is to be avoided at all costs. I'm not sure what this company is trying to pull, but I was embarrassed turning up to a business meeting in this thing and I have received no… Read Full Review

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★☆☆☆☆

“Left me sitting at airport with no car Worst car...”

Written on: 25/10/2014 by mrmeanor (2 reviews written)

Summary: - Did not have my car when I arrived, nor any other car for that matter - After waiting and missing my meeting they eventually found a giant estate car - This car was covered in dents, was ancient and not what I wanted for the small italian roads. - I ended up paying extra for insurance Disaster - this company is to be avoided at all costs. I'm not sure what this company is trying to pull, but I was embarrassed turning up to a business meeting in this thing and I have received no… Read Full Review

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★☆☆☆☆

“Appallingly disgustingly poor company - avoid like a...”

Written on: 22/10/2014 by LyricSchultz (1 review written)

Rented a car from Firefly through Expedia at Murcia airport in Spain. The fees were not paid for as Expedia promised and insurance and fuel had to be calculated later. On returning the car to Murcia there was no-one present and I dropped the keys into the terminal to be told that "I could download the receipt from their website" I have tried the reservation number, the rental agreement number and every combination of numbers to no avail. Firefly website and email address are no use at all. The… Read Full Review

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★☆☆☆☆

“DONT RENT HERE!!!”

Written on: 21/10/2014

Went to las vegas had called a month in advance to rent car. We got there and everyone in line was very mad! They told everyone it would be at least 5 hours for a car! We had to go to another rental and pay 4 times more! This place is a total joke! And it seemed like no big deal to them like it happens all the time. I think they may be working with other rentals, they hook you with a cheap price then say they don't have a car and send you to other rentals for a lot more! That's what I call… Read Full Review

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★☆☆☆☆

“Firefly puts on unexplained charges 10 weeks after car...”

Written on: 21/10/2014 by Blackwellox168 (1 review written)

On 4 June 2014, I booked online and by credit card pre-paid £92.21 for a hire car from Pisa Airport for the hire period 28 Jun to 5 Jul 2014. We had a white Fiat 500 and returned it with a full tank and all correct no damage and the Firefly rep on site confirmed that all was well. On 25 September (!) Firefly took 36.60 Euros (£26.69) from my credit card without explanation. Firefly's site has no effective means of contacting them. Their "customer service" form is a joke. After… Read Full Review

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★☆☆☆☆

“don't rent from them in Crete greece”

Written on: 20/10/2014 by dadush (1 review written)

I rented from them for 6 days in Crete, worse cars not clean and half broken, tires was really bad and I got 3/4 fuel tank and how am I supposed to refuel exact 3/4.? The guy in the station told me this is how they make extra $$$ … Read Full Review

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★★★★★

“OVER 30 BOOKINGS NO PROBLEMS”

Written on: 19/10/2014 by CarlosHood347 (1 review written)

WE HAVE BOOKED CARS THROUGH FIREFLY AND DOYOUSPAIN FOR TH LAST 6 YEARS ONCE A MONTH AND HAVE NEVER HAD A PROBLEM… Read Full Review

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★☆☆☆☆

“rip off ”

Written on: 18/10/2014 by NaomiWeber429 (1 review written)

i hired a car with firefly, they asked me for 4 extra fees 1 logistics fee, 2 credit card fee 3 arrangement fee and and vat fee then additional driver fee i refused the car in the end because of the rip off been hiring cars spain for for years… Read Full Review

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★☆☆☆☆

“I've rented a Car in Bari through the ryanair website,...”

Written on: 16/10/2014

I've rented a Car in Bari through the ryanair website, I usually book hertz But i though I'd give these guys a chance(also cause for once was more than just a few pounds cheaper) the agreed price was £105 for the whole period. I've specifically checked the deposit conditions which were "Please note: we will block an amount on your credit/debit card equal to the anticipated cost of your rental over and above the amount paid at the time of reservation." Upon arrival I discovered that this amount… Read Full Review

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★☆☆☆☆

“Beware people This company will take your money at...”

Written on: 15/10/2014 by Razorbackr1 (1 review written)

Beware people This company will take your money at will this is how it works you book a car via a broker sadly through the broker we chose FIREFLY because in all fairness they was cheap paid in full in February arrive Malaga in June get to the shed that is supposed to be fireflys office take a ticket and wait for your number on getting your allocated slot you will hand over your paperwork then a bit of typing copies of licence credit card ? Then you sign. Basically you have then signed for… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 15/10/2014 by Theresab82 (1 review written)

Absolutely dreadfull! wouldnt even recomend to the inlaws!Wanted 45 euro extra for extra insurance, 97 euro for fuel foe a 2 door?? 17 euro service charge. on top of the full price i had allready paid! The extra you put out to the bigger car rental chains, the more you save in the long run! STAY AWAY!… Read Full Review

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★☆☆☆☆

“Poor service, bad location”

Written on: 14/10/2014

I thought I was booking with Argus but it turned out to be Firefly. Confusingly they are based away from the airport and all the other carhire companies so you rely on their shuttle bus which takes about 15 minutes. It took ages to book in and out the car and I was billed on returning to the UK for fuel even though the tank was full when I returned it. Beware… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 11/10/2014 by whitetigers3 (1 review written)

Worst experience ever, long wait, handed over credit card as deposit, told would be no charge if car was brought back full and no damage, given document which was in Spanish ( so couldn't read it) to sign to say would pay if not returned full and incurred damage not covered by my insurance i.e. lost keys, tyres etc. Car return in perfect condition with fuel and told NO charge!! Got home and had taken 115.40 for extra insurance was told when complained I had ask for it which is a total lie was… Read Full Review

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★☆☆☆☆

“Warning. NEVER TO USE!”

Written on: 10/10/2014 by MichiToma (1 review written)

This is the first and last time that we will rent with this company. We landed at 8 am in brindisi. Now, at 10:30 am, we are still waiting for our car. We first waited over 1 hour for the van to come to pick us up out from the airport and then here at the collection point we found only one person serving about 10 clients. He's working but it takes him about 15 min per person. I will never again use this company and I will do anything I can to u suggest it to anyone… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 08/10/2014 by mrsadler (1 review written)

Arrived terminal 2 at Paris GDG. It took an hour to get to terminal 1 and find Firefly Depot. We were met by an unhelpful and abrupt man who started processing our reservation. The reservation was in my husbands name. A credit card was requested but my husband only had a debit card with his licence. I had not got my licence but provided my credit card. The man said he could not accept this but we were informed that it could be done at the managers discretion so we requested to speak with the… Read Full Review

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★★☆☆☆

“The long wait for our cars”

Written on: 08/10/2014 by Callahangn270 (1 review written)

After a 30 minute delay on our late afternoon flight from Scotland we were just wanting to pick up our two cars and get the children (age 6, 3 and 1) fed and in their beds. After queuing to see the one guy manning the desk were were appalled that we had to wait for him to find cars for us. What had we paid in advance and booked for? After 45 minutes cars were found but neither of the two drivers wanted to drive big automatics, so we waited yet again. The guy on the desk was doing his best… Read Full Review

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★☆☆☆☆

“NON EXISTENT CUSTOMER SERVICE”

Written on: 07/10/2014 by peteparrot (1 review written)

We booked this through Ryanair who passed us onto these people. [Thanks [name removed] ]. We informed them of a change of flight. They did not recognise their own confirmation number. Again and again we contacted them. No reply. Finally we cancelled the car hire. Still no reply until finally....... Two weeks after our return we were billed in full for a 'no show'. we hired another car through Goldcar. now someone said they were as bad. Now we have hired lots of hire cars and believe me, no… Read Full Review

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