Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“I was a regular Firefly customer NEVER AGAIN.”

Written on: 21/11/2016 by Dirk9696 (2 reviews written)

Over the past 4 years I have used Firefly Malaga on 20 occasions.I have always had my own insurance to cover my excess so resisted the high pressure selling at the desk.Up to and including March this year I have had no problem with them apart from them trying to sell insurance.I next used them in May and noticed all the cars were nearly new.On the back of my hire car was a scratch but i did not tell them about it because on previos occasions I had been told they were not interested in the… Read Full Review

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★☆☆☆☆

“Avoid them!”

Written on: 16/11/2016 by NeringaA (1 review written)

I knew that Zest covered the excess, so rejected all attempts by Firefly staff to sell an extra CDW at Carcassonne Airport. However, on my return I found that my credit card was charged for the Firefly CDW, and at 3 times their quoted rate! Use Firefly at your peril!… Read Full Review

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★☆☆☆☆

“STAY CLEAR OF THEM”

Written on: 12/11/2016 by llReece435 (1 review written)

We drove the car for about 30 mins before one of the passengers remarked that the two section rear seat lilted backwards more than the single section rear seat. We tried to click it back in but it wasn't easy to do so we just suffered it for the duration of the rental. We did not take out excess insurance with Firefly as it was so expensive and it became obvious at the car check on return that the girls were trying to find the slightest chip or mark to try and charge us. However, they couldn't… Read Full Review

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Weemon05's Comment

Written on: 16/11/2016

totally agree with this person - they really are rip off merchants - DO NOT USE

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Dirk9696's Comment

Written on: 21/11/2016

I have used them over the years and not had a problem until this year.If you do not use their insurance make sure you spend at least 20 minutes inspecting the car for damage otherwise they will find some on return.One of the most dishonest companies I have come accross.

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★☆☆☆☆

“Firefly - just like any other spainsh car hire...”

Written on: 03/11/2016 by 300Higgins (1 review written)

Hired a car from Firefly via Atlas Choice which I found on travelsupermarket.com. All was well, tank is full, bring it back full or pay 78 euros and bring it back empty. Returned the car after the rental period. I have been charged 38 euros as a service charge. Why? The car was brought back clean, with a full tank of fuel. I made sure the guy at the airport inspected the car and asked him if everything was good. He said Yes. I gave him the keys and left. They then send me an invoice 2 hours… Read Full Review

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★☆☆☆☆

“Firefly at Malaga airport”

Written on: 15/10/2016 by Kingto376 (1 review written)

Will never use this company again ! Part of a golf package through Your Golf Travel and we knew about the fuel policy but the rest was a rip off. A 1 hour wait to get to the desk, then the only way we could get breakdown cover was to buy the extra insurance. Compulsory that credit card is used, but then a cc charge of €3.50. Add a service charge, fuel, extra insurance and the cost of a car we had hired via our agent and already paid for was another €222. Stay well away!!!… Read Full Review

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★☆☆☆☆

“Firefly Car Rentals ”

Written on: 05/10/2016 by Gunn20 (1 review written)

I totally agree with comments made previously about Firefly we too queued for over an hour and got ripped off with the insurance. We epuld never use them again. We now book direct with Drivalia who are fantastic - no waiting, the staff are brilliant and the cars top quality and no rips off on insurance. Hire directly through them and buy their insurance perfect!!… Read Full Review

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★☆☆☆☆

“unreasonable cost charging”

Written on: 04/10/2016 by Bridgery234 (1 review written)

I rent a car and after a few kilometers one tire was loosing pressure. Even I have paid for full insurance they didn't cover the cost to repair it! After 3 months they charged me with additional costs. Asking for explanation and justification of the additional cost no answer was given. I repeatedly have tried to communicate, but unfortunately there was no response… Read Full Review

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★☆☆☆☆

“Never ever use this sheeet”

Written on: 01/10/2016 by NaimaBrooks (1 review written)

FireFly provided really bad service comparing to other rental companies. Lady at counter was not interested to solve problems and suggested me to change a provider. Company offered insurance for over 60 euros a day, while it is written on broker website that insurance costs approximately 14-16 euro a day. Lady at car return office asked for payment receipt from gasoline station to prove that tank is full. Awful service. I will never use this company again… Read Full Review

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★☆☆☆☆

“Don't rent with Firefly”

Written on: 27/09/2016 by 435Fox (1 review written)

At the outset it was not made clear that the initial cost didn't include breakdown service. It is inconceivable that a company should rent out a product and do nothing about it should that product go wrong. In order to get breakdown cover we had to purchase the whole CDW package despite having insurance bought in England. This doubled the cost of the hire so whilst Firefly looks a good deal at the beginning it is not. Also the staff at Seville Airport were very aggressive in their attempts to… Read Full Review

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★☆☆☆☆

“Lots of hidden charges”

Written on: 19/09/2016 by abrahamalpolishchuk (1 review written)

Avoid like the plague. Collected at Madrid Airport. I had payed for renters insurance through a third party service. When I arrived at the airport I was informed that I had to pay 30 euros per day for additional insurance through firefly, otherwise my mileage would be limited to 150 kilometers per day. This was not advertized anywhere. I rejected the additional insurance and ended up having to overpay for distance, making this not cheaper than a reputable rental company. I elected to pay… Read Full Review

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★☆☆☆☆

“Unhelpful and rude at Venice Airport”

Written on: 19/09/2016 by AdamABlackie (3 reviews written)

I booked a car at Venice Airport with Firefly, via Holiday Auto's and was 2 and a half hours delayed on pickup. When I arrived I was told that my booking had been cancelled. They had not and still have not sent any communication explaining this decision to me. There were no cars available as they had been let to other people. I was told bluntly that this was my problem and that Firefly were not responsible for finding me another car. I eventually found a car at spot price via Maggiore car… Read Full Review

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★★★★☆

“Firefly Brindisi Airport”

Written on: 19/09/2016

After reading some reviews on Firefly I was really worried that I had made a mistake in booking with them, however, I was completely happy with the service and the car which was clean and mechanically sound. No problems at all. Staff were friendly and courteous. There were just a couple of small issues but nothing to do with the car. Firefly is located about 7 Km from the airport so there is a shuttle service. On arrival at Brindisi Airport there was no sign either inside or outside the… Read Full Review

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★★★★☆

“Know how to rent.”

Written on: 16/09/2016 by Qweeg (1 review written)

Know how to rent! Booking in advance is fine,as long as you always remember to buy the insurance at the counter from firefly. They are a Hertz company and they have the same conditions. But if you book in advance through Rentalcars.com, for example, never buy any insurance from the online broker. Get insurance at the counter and you'll always win. I was early to pick up and they had no cars. The attendant gave me the higher class vehicle. This was during the off season, so not much off a… Read Full Review

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★☆☆☆☆

“Bunch of stammers, bullies”

Written on: 14/09/2016 by RonnieMcAllister (1 review written)

Staff and customer support is pathetic, unsympathetic and ready to skim you for every single penny they can. They will get rid of you very quickly when handing over the car, after of course misleading you into buying all sort of extras. On return, they will be sherlockholms, trying to blame you for minor things that are impossible to be screened at hire time. Goal is simple, make some extra money out of you, the milking cow… Read Full Review

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★★★★★

“Reliable car, professional and knowledgeable staff”

Written on: 13/09/2016 by Segolkeith (1 review written)

This was a very pleasant experience. We collected a small fiat from Marseille airport and everything went smoothly. The whole process did not take long and they advised us very well up to every detail such as where to fill up the tank before bringing it back? We were happily surprised the car was as new. Beware if you book online do not buy the extra insurance for £20 as it is not a good deal, book it instead at the office you collect the car from as it covers much more. I wished I had known… Read Full Review

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★☆☆☆☆

“4 hour Wait”

Written on: 11/09/2016

Pre booked car and arrived at the Firefly desks the Barcelona Airport T2 on 3rd Sept 2016 only to find 47 other would be car hirers before me, 47 people!! Had to wait 4 hrs before I got the car! The poor staff were over whelmed, not their fault, but a 4 hr wait is totally unacceptable!!! Poor customers are of course once again the victim! Tried Firefly customer service and they passed the buck! Nothing new there! What dreadful Firefly management, what were you thinking? You must have… Read Full Review

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★☆☆☆☆

“Forsøg på fup og svindel”

Written on: 29/08/2016 by Boeje (1 review written)

Lejede en bil hjemmefra ved Firefly via internettet, som de skrev, hvis jeg udfyldte alle data , så ville det gå meget rigtig ved udleveringen: Ankom klokken. 0045 efter aftale, men der gik 2 timer før jeg fik en bulet bil med 7-8 skader ,som var indtegnet på det grønne kontrakt. Hjemmefra havde jeg undersøgt firmaet uha det var ikke godt med så mange dårlige anmeldelser , så jeg tegnede en fuld extra forsikring også hjemmefra, så der ikke skulle blive noget ved afleveringen af… Read Full Review

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★☆☆☆☆

“Questionable Practice!”

Written on: 21/08/2016 by Tatuml279 (1 review written)

Hired a car from Firefly for three days. Uneventful trip. When I returned the car, the Firefly rep moved quickly to the rear of the car (too quickly in my opinion!) and proceeded to point out a scratch above the number plate approximately 5 cms in length. He then "checked" hire records and said that the scratch was not there on the three previous occasions the car had been hired. I was certain that the car had not been a collision during my hire period. He then charged £490 for repair and £30… Read Full Review

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Dirk9696's Comment

Written on: 21/11/2016

totally agree.A most dishonest company

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★☆☆☆☆

“They did not aply to e mails asking for more...”

Written on: 15/08/2016 by horxe25 (1 review written)

They did not aply to e mails asking for more information. Is defintly the worst company i have ever booked­ a car. They charged me fuel but i returned the­ car full. They told me that their staff noticed that the car was not full. I done a payment of at the­ time i booked the car and they did not calculated in my final invoice. This company just take extra money from any customer… Read Full Review

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★☆☆☆☆

“Daylight Robbery”

Written on: 15/08/2016

We paid a deposit before we flew and were supposed to pay £40 when we got to France and I got charge £130 because I don't have a credit card. I also got charged Full to Empty when they knew I was only doing 100 miles. All the customers standing next to me when up in arms and also being charged 3 times when they were told before they left!!! It's daylight robbery and nobody is doing anything about it. They were rude about people when they left and made comments behind their back. They didn't… Read Full Review

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