Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★★☆☆☆

“Charged for Florida Pass when I specifically declined”

Written on: 08/02/2016 by ouWalker349 (1 review written)

I am a very seasoned traveler and i knew I would not be paying any tolls on my planned trip in Southern FL.I specifically requested that they delete the extra charge for this service the day I rented the car.When I saw the automatic transponder in the vehicle an hour later I immediately called Firefly and asked about it.They replied that it "had been disconnected". A week after I turned in the card I noticed a$26 charge for the 'automatic toll pay" feature. I disputed this and after 45… Read Full Review

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★☆☆☆☆

“CHARGED TWICE AVOID - ”

Written on: 04/02/2016 by Richards306 (1 review written)

AVOID AVOID AVOID Booked and Paid in full on-line we were aware of additional charges Petrol/Sat Nav etc which would be charged at time of collection - When we collected the Car we were asked for VISA for Petrol charges. TWe were charged over €250! We were not aware till we arrived home 2 weeks later saw our VISA Statment. Further investigation We were apparently charged for Optional Coverages i.e. Super-CDW which apparently they offered us at the pick-up, which we apparently Accepted some… Read Full Review

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★☆☆☆☆

“Be warned about staff tactics to get you to pay extra”

Written on: 15/01/2016 by AllenDoherty (1 review written)

BE WARNED ABOUT TACTICS USED - We have used this company once and our friends have used them also. Both of us obtained the extra platinum insurance from 'Do You Spain' as advised. Our friends were told they had to take out their insurance or couldn't take the car which they were intimidated into taking. On our visit we declined to take and told ok just sign for the car. Stupidly signed and turned out agreed for their insurance also. After numerous e-mails and phone calls with Firefly and Do You… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS! ”

Written on: 15/01/2016 by Marquisy379 (1 review written)

beware of extautionate charges taken from your credit card six months later with no explanation or reason given. Avoid at all costs… Read Full Review

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★☆☆☆☆

“BUYER BE VERY AWARE OF RENTING A CAR FROM FIREFLY !”

Written on: 11/01/2016 by CARELL (1 review written)

MY RENTAL FOR 2 WEEKS FROM 12/29/15 WAS A "DEAL" MADE IN HELL. WHERE DO I START? THE RENTAL WAS AT THE CANCUN AIRPORT AND THE PICK UP WAS NON EXISTENT. AFTER WAITING 55 MINUTES AND 2 PHONE CALLS , A HERTZ SHUTTLE TOOK ME TO THERE LOT. I SHOULD HAVE KNOWN THEN SOMETHING WAS,NT RIGHT, AS THE "OFFICE" WAS SET UP TO VACATE IN LESS THAN AN HOUR. WE WAITED CLOSE TO 45 MINUTES TO GET SERVED, AS THERE WAS ONLY ONE CLERK.AND THEN THE FUN BEGAN.I WAS ADVISED THAT MY RESERVATION WAS ONLY AN ESTIMATE… Read Full Review

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★☆☆☆☆

“Beware of Firefly Car Rental Vegas”

Written on: 07/01/2016

We booked the car through Expedia. We were quoted $151. Firefly at LasVegas airport would not honor this. After $360 shock wore off, I was happy with the vehical we rented. I wanted to extend the rental for 3 days. 37 calls later this did not happen. The extension line said we had to call Las Vegas office deirectly. Between the 2 phone numbers given I only got, " Sorry this mailbox is full."(and then disconnected) or the phone rang for 3 minutes and then disconnected.I then proceeded to call… Read Full Review

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★☆☆☆☆

“Shocking - do not use under any circumstance”

Written on: 29/12/2015 by Annaw334 (1 review written)

We have been waiting in a qeue at the airport to get our car assigned, so far we have been here 3 hours, our waiting time just increased as one of the operators pulled down her shutter and left. Absolutely terrible to wait so long and into the early hours of the morning… Read Full Review

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★☆☆☆☆

“Shop not even in business when I arrived”

Written on: 23/12/2015 by DylanHowe (1 review written)

My wife found a good price for a rental car with Firefly in San Diego. Though I didn't recognize the name, the rate was good, and the shop was close to the airport. My wife booked the car weeks in advance of our trip. When we arrived at the rental car pickup area, we waited 45 minutes watching all the other vans for the other companies come by twice or three times, but no Firefly. I finally called the number on my reservation, but it was disconnected. I called the toll-free number, and the rude… Read Full Review

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★★☆☆☆

“Unsatisfactory experience”

Written on: 19/12/2015 by PhilTandy (1 review written)

I booked car through Rentalcars.com and best/cheapest deal was with Firefly. Booked in at airport office in Malaga. I had already taken out full insurance through rentalcars.com for the 3 day hire, but Firefly required me either to take out their insurance or pay a deposit of Eur850. After some discussion, I decided to take their insurance (Eur54). They also made me pay for fuel (Eur41), and applied a credit card fee of Eur3.30 and a "service charge" of Eur16.10 - total bill Eur139 on top of… Read Full Review

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★☆☆☆☆

“Firefly airport ”

Written on: 15/12/2015 by phonephil (1 review written)

I hired a car (Corsa 1,0) from firefly which included all insurance included, but when I got home I found out that they had removed almost £500 (£440 for insurance)from my credit card for super insurance, waiver insurance and personal insurance, I have tried to get my money back but have found it almost impossible to get a reply until they told me that I had agreed for thes extra charges but I never signed or got a copy of any extra insurances and the refuse a refund… Read Full Review

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★☆☆☆☆

“Beware of unscrupulous employees”

Written on: 15/12/2015

Booked car through AutoEurope and best/cheapest deal was with Firefly. Booked in at airport office in Toulouse. Was offered extra insurance cover, which I declined as I had already purchased previously. I was then asked for a credit card so that a 'security deposit' could be taken, incase of any problems on my return. As I have been asked to do this with other companies I did not have a problem with this. I was then told that my card was not accepted, she 'tried' numerous times and said there… Read Full Review

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★☆☆☆☆

“worst car hire ever ”

Written on: 11/12/2015

went on a comparison site and car hire for brindisi , thought we would try firefly , through doyouitaly ... well we were done, the rental place not in airport , mini bus when it finally arrives takes you 7 km out of airport , when finally get the car, its is at least 8 years old and not good condition .. yes it was cheap, but cheap is what you get ... not using these people again… Read Full Review

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★☆☆☆☆

“rude staff high miles car AVOID AVOID AVOID”

Written on: 04/12/2015 by AlonzoChristian (1 review written)

Forced me to take out full insurance , Cdw , , the lot. Then took 130 Euros for non existent damage days later .I have been renting in Malaga for over 40 years and never met such a rude bunch of threatening people. They give Spain a bad name and should be closed down. Sister company to hertz . A disgrace… Read Full Review

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★★★★★

“actually really great! ”

Written on: 24/11/2015 by cooperes (1 review written)

I'm reading a lot of negative reviews on here about Firefly and i would just like to put out there that I rented from firefly and had a great experience! It was my first time renting a car - 3 months ago and I was really nervous about the prospect. A lot of bad reviews about car rental places out there. Firefly was by far the cheapest and I am not wealthy so I choose the cheapest car on their website which for some reason wasn't the usual bottom of the range car like a Nissan Micra but it was… Read Full Review

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★☆☆☆☆

“disgusted and outraged ”

Written on: 20/11/2015 by Joslynf263 (1 review written)

rude, uninterested . yes i am not happy with them !!… Read Full Review

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★☆☆☆☆

“AVOID.”

Written on: 12/11/2015 by 449Duncan (1 review written)

Arrived at Malaga airport 2/11/15 to find 39 people in front of us to collect cars.After waiting for almost an hour and a half we gave up and went and hired a car from Avis. We lost all of our money with Firefly but our holiday was being wasted in an underground car park just waiting to pick up a car. I would advise anyone to avoid this company like the plague… Read Full Review

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★☆☆☆☆

“Car renters Beware !!”

Written on: 11/11/2015 by Devine394 (1 review written)

I pre-booked this on line renting from Malaga Airport. I already paid for full insurance cover as it wasn't overly expensive and thought this would save the hard sell on arrival. When I arrived I was informed the full insurance protection was part of a different cover and was strongly advised to take further cover otherwise my credit card would be slapped with a €1000 fee and wouldn't be refunded straight away. I agreed to pay a further €80 which included an upgrade and for an additional… Read Full Review

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★★☆☆☆

“The cheap price is a warning of what you recieve”

Written on: 09/11/2015 by Keirar63 (1 review written)

By the time you get into on of their office you understand why of the difference in price with traditional companies You have place an order but at the time of collection they really threaten you with the insurance. They do not stop until they get you one the top insurance which is much more than the car rent. If you do no pick the highest insurance you have to be extremely careful with any damage as they do not review the cars properly and then if you miss an existing damage you will be… Read Full Review

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★☆☆☆☆

“FIREFLY charged 140 Euros for none-fault breakdown!”

Written on: 09/11/2015 by swimgym (1 review written)

Please be aware of Firefly terms and conditions. If you have your own insurance and breakdown with a fault that is nothing to do with you. Firefly charge you the recovery costs, irrespective of them admitting it is their fault. I broke down with oil pouring from engine and had to be recovered from motorway. I learnt later this car had been losing oil for up to three months and they still charged me! This is not fair and should be stopped. Please check out other car hire companies which give… Read Full Review

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★☆☆☆☆

“what a rip off”

Written on: 07/11/2015 by veryannoyedanddismayed (1 review written)

Collected the car and signed the forms as told. Got back to find £155 taken off my card for CDW which I didn't want or ask for. No joy as I had signed the form. Having hired cars 30 times and never had this trouble, as always asked and declined CDW I will never use this firm again. I shall also scrutinise the agreement form thoroughly so I pity those in the queue behind me. £50 pounds car hire and £155 trick !!!!!… Read Full Review

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