Firefly Car Rental Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
788
5% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Firefly Car Rental - Ask a question now

Media Gallery for Firefly Car Rental

Firefly Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Forsøg på fup og svindel”

Written on: 29/08/2016 by Boeje (1 review written)

Lejede en bil hjemmefra ved Firefly via internettet, som de skrev, hvis jeg udfyldte alle data , så ville det gå meget rigtig ved udleveringen: Ankom klokken. 0045 efter aftale, men der gik 2 timer før jeg fik en bulet bil med 7-8 skader ,som var indtegnet på det grønne kontrakt. Hjemmefra havde jeg undersøgt firmaet uha det var ikke godt med så mange dårlige anmeldelser , så jeg tegnede en fuld extra forsikring også hjemmefra, så der ikke skulle blive noget ved afleveringen af… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Questionable Practice!”

Written on: 21/08/2016 by Tatuml279 (1 review written)

Hired a car from Firefly for three days. Uneventful trip. When I returned the car, the Firefly rep moved quickly to the rear of the car (too quickly in my opinion!) and proceeded to point out a scratch above the number plate approximately 5 cms in length. He then "checked" hire records and said that the scratch was not there on the three previous occasions the car had been hired. I was certain that the car had not been a collision during my hire period. He then charged £490 for repair and £30… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They did not aply to e mails asking for more...”

Written on: 15/08/2016 by horxe25 (1 review written)

They did not aply to e mails asking for more information. Is defintly the worst company i have ever booked­ a car. They charged me fuel but i returned the­ car full. They told me that their staff noticed that the car was not full. I done a payment of at the­ time i booked the car and they did not calculated in my final invoice. This company just take extra money from any customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Daylight Robbery”

Written on: 15/08/2016

We paid a deposit before we flew and were supposed to pay £40 when we got to France and I got charge £130 because I don't have a credit card. I also got charged Full to Empty when they knew I was only doing 100 miles. All the customers standing next to me when up in arms and also being charged 3 times when they were told before they left!!! It's daylight robbery and nobody is doing anything about it. They were rude about people when they left and made comments behind their back. They didn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use this company!!! ”

Written on: 13/08/2016 by Hahnyj346 (1 review written)

Do not use the car rental company firefly ! I booked them through doyouspain and thought I was getting a good deal. I rang beforehand ( had to ring numerous times for days before finally getting through to someone) to confirm that if I took out insurance with the that there would be no hold or deposits on my account. I was assured that there would not be anything held and confirmed that at airport check in. But low and behold three days later when I checked my account they had held money on my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Has anyone got anywhere with their emails? When we...”

Written on: 13/08/2016 by McCrackenfg230 (1 review written)

Has anyone got anywhere with their emails? When we arrived there was an enormous que. they baffled us with some extra refundable charge of £258. We went with it as the kids were fed up and there were so many others waiting. On return of the vehicle we refuelled and took it back. They informed us we would receive the extra charge would be refunded with 1-3 days. 10 days later we haven't seen any of our money or had a response from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HIDDEN TAXES. NEVER EVER USE FIREFLY ALL OVER THE WORLD”

Written on: 10/08/2016 by Scott481 (1 review written)

Extra charges not seen initially. Huge deposit. Veeery bad service and for sure it an unserstanding between them and rentalcars.com. Trust me, I did it in Barcelona and I will never do it again I hope this company will be banckrupt and out from the market as soon as possible so many people in this world will save some money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible service - hidden charges - avoid at all costs”

Written on: 09/08/2016 by BernardAlexander248 (1 review written)

terrible service - hidden charges - avoid at all costs we booked a vehicle for 1 week in spain at our UK travel agent and paid £186. when we arrived in spain we waited 40 minutes to be served, then told we had to pay an advance fuel charge, but this would be proportionally be refunded when the vehicle returned. When we returned the vehicle we received a service charge of 24.50 euro to refuel the vehicle, plus a 80euro miscellaneous charge for 'special cleaning' of a small amount of sand… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“insurance manipulation”

Written on: 09/08/2016 by RoderickMcCann270 (1 review written)

despite having refused additional insurance at the desk and being told that jet2 insurance was no good i was asked to sign a form which was described as petrol policy aggreement, which i did. it now transpires that despite my explicit instructions i was 'signed up' to their insurance. i was in effect mislead. no wonder the carwasnt inspected on return--it may have shown up!!!!!! dodgy in the extreme-dont use this company!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE! Charged for damage that was not there. RIP OFF”

Written on: 04/08/2016 by timk40 (1 review written)

I Hired a car from them for 2 weeks in July. I had pre paid for it a few weeks before I went then I read some bad reviews about them so was very wary. I picked up a almost brand car (450km on the clock) with no problems. I returned the car in the same condition as I picked it up and took lots of photos because of the reviews I had read. When I returned home they had charged my credit card an extra £403!! Tried to contact customer services several times by but no reply. Managed to contact the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE EVER!”

Written on: 02/08/2016 by 109Hurst (1 review written)

The worst service I have ever received. Firefly try to take money at every opportunity. We delivered our car back to the airport at 10pm, and there was no one to receive us as the offices had already shut for the evening. We put the keys into the box to return the car and left for our flight. The next day we are stung with a £300 bill, claiming "damages" to the car. Not only did they not explain on the form what these damages were, more importantly there were zero damages at all on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“never again”

Written on: 01/08/2016 by fferyllydd50 (1 review written)

wish I`d read these reviews before booking with them. paid 140 euros for 5 days hire in Malaga, took out extra insurance of 60 euros to cover excess. when I came to pick up car, I was told that the excess insurance was null and void, I could only have the car if I took out their insurance, another 110 euros. car was dirty and had more dents than a dodgem car ! got home after holiday to find out they had taken a further £180 off my debit card. don`t touch this company with a barge pole, and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 27/07/2016 by ElvisDoyle318 (1 review written)

Firefly are based in a trailer in a car park away from the main area of Nice airport. Dodgy straight away. Spent an hour arguing with them about the fact that they didn't have my booking but made up one there on the spot and also saying that the super excess refund that vehicle rent, a partner company, provided was null and void as they did not own the car and couldn't offer insurance on it. I had paid £119 online, but this was disregarded and ended up paying 540 euros for the two week car… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Please spend a bit more and avoid this team of chancers”

Written on: 25/07/2016 by BradyHess (1 review written)

Pre booked hire. Turned up at desk to hear irate customers, one after another trying to understand extra charges. Ninety, yes ninety, minutes later it was our turn for the shabby treatment. Cutting a long story short, we were charged extra £150 or thereabouts for spurious 'moving out of country ', fuel excesses, and taxes which were very unclear online at point of booking. Complete disaster. Not fault of staff at airport. Blatant company policy to take consumers for a financial ride. Avoid at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID AT ALL COSTS Firefly malaga”

Written on: 19/07/2016 by Brisa12 (1 review written)

Worst Car hire company I have ever dealt with!!! Arrived in malaga airport and queued over an hr to get to the service agent. Staff ignorant and rude.Car very basic and car return procedure a lenghty process also. AVOID AT ALL COST… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Threatening staff and hidden charges”

Written on: 08/07/2016 by Cal67184 (1 review written)

Prepaid car hire at Alicante, booked full full petrol. Queued for a long time as every customer seemed to be arguing with the staff. Firstly the man serving us tried to state the booking was not in my husbands name as he was pointing to my name on the email. Tried to charge us extra for this. Tried to sell us the insurance, normal practise I understand but when I refused as we have an annual policy the man became aggressive stating we were not covered and that every car comes back with an extra… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nicolavernon's Response to Cal67184's Review

Written on: 11/08/2016

Did you get anywhere with this. When we arrived there was an enormous que. they baffled us with some extra refundable charge of £258. We went with it as the kids were fed up and there were so many others waiting. On return of the vehicle we refuelled and took it back. They informed us we would receive the extra charge would be refunded with 1-3 days. 10 days later we haven't seen any of our money or had a response from them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cal67184's reply to Nicolavernon's Comment

Written on: 12/08/2016

Hi,no despite many emails to both Hertz and Firefly we got nowhere. The replies we received were just that the charges were correct refused to respond about the attitude of their staff and merely said they would pass it on as feedback. Refused to put us in touch with a manager provide a phone number or advise who is the organisation which regulates car hire companies for us to escalate this to.Much as it pained us to do so we ended up leaving it as it was just draining time and effort out of our lives. In Spain again now for 4 weeks and currently hiring from Budget no issues at all.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★☆☆

“Fantastic Price”

Written on: 02/07/2016 by Chandler22 (1 review written)

Great Price, Not even £30 for 10 day car hire. If you're 100% confident on the Barcelona Rds then don't upgrade the insurance or else you'll pay nearly £200. Great reliable car, as advised when booking not guaranteed the same car but the same size. For me the car I got was better even though it wasn't washed I didn't care, it was full of fuel and ready to go. Queued for nearly 2 hours though which was a nightmare and staff were friendly and apologetic. Their system doesn't work efficiently… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Fantastic Price”

Written on: 30/06/2016 by MarisaRosario (2 reviews written)

Great Price, Not even £30 for 10 day car hire. If you're 100% confident on the Barcelona Rds then don't upgrade the insurance or else you'll pay nearly £200. Great reliable car, as advised when booking not guaranteed the same car but the same size. For me the car I got was better even though it wasn't washed I didn't care, it was full of fuel and ready to go. Queued for nearly 2 hours though which was a nightmare and staff were friendly and apologetic. Their system doesn't work efficiently… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Firefly Marseille Airport, May 2016”

Written on: 27/06/2016 by Barnsdale (1 review written)

Thanks to manager and staff who coped well under pressure of petrol shortage in France. Excellent customer service. No hidden extras, in fact the AXA policy I had taken out in advance of travel proved more expensive than the cover offered on arrival. Staff dismissive of the AXA policy as it is extremely difficult in the event of a claim to get the necessary quotes/paperwork required by AXA before returning to the UK. Won't make that mistake again. Holiday Autos should reconsider promoting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hidden charges and BAD customer service”

Written on: 24/06/2016 by cagonu (1 review written)

My partner and I booked a car at Valencia airport for 4 days. I was the driver and he paid for the hire on his credit card. This company decided to charge us for 2 drivers and when we returned the car (in time), they charged us for an extra day because they didn't process the return until hours later. They didn't warn us about any of this and just took the money from the credit card. I am Spanish and I could argue our case, and managed to visit the office a few times to complain. It still… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview