Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Avoid FIREFLY like the Plague !!”

Written on: 18/09/2017 by htAshworth302 (1 review written)

They lie about the condition of the car and unless you spot every scratch, dent and mark and get it noted on the sheet you will receive a bill 6 months after you get home for damage they claim you did. In my case I found all the dents on the actual car despite being told their were none but missed a mark on a wheel so now they're trying to extort 120E from me. Never again Firefly - part of the Hertz Group… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 07/09/2017 by BrookeHopkins221 (1 review written)

Awful. Waited 2 hours to pick up car. When returned they claimed it wasn't full despite us filling to the brim at the fuel station next to airport. AVOID!!!!!!! We have rented cars many times and never had issues. This company is shameful. We hired through Holiday Autos so their reputation is harmed by working with this terrible company. … Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 27/08/2017 by 350Steele (1 review written)

I rented a car with limited mileage. When I returned the car I was informed that if I had paid €40 at pick up I would have had unlimited mileage. I was subsequently charged €280 extra. I have tried though Firefly and Hertz to get my money back but Firefly insist I was told and Hertz will not override that decision. The implication is that I am lying. I also had to queue for over an hour before being attended to at pick up. Please do not use this company… Read Full Review

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★☆☆☆☆

“Shameless peoplevthat charge €57 for a fully fuelled...”

Written on: 21/08/2017 by Stone440 (1 review written)

Shameless peoplevthat charge €57 for a fully fuelled car. I repeat: fully fuelled car yet getting charged €57. The charlatans can't tell you anything when you leave the car yet they charge your card and send you a bill once you've flown your thousands of kilometres away. Btw, none of their phone numbers work. … Read Full Review

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★☆☆☆☆

“watch out for hidden costs”

Written on: 18/08/2017 by Seamusf247 (1 review written)

On return to the UK I found my credit card bill charged a £30 extra with no information from firefly as to why, I contacted fire fly asking why due to the fact that the car was full of fuel and clean to be told that there was a set mileage on the car and I had gone over by 50 kilometres, I was not told that there was a set mileage on the car when I picked it up and only used the car to get to my destination and shopping, absolutely disgusted with this and will not use this company again… Read Full Review

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★☆☆☆☆

“Look elsewhere!”

Written on: 08/08/2017 by Debbieann9 (1 review written)

Would not let me leave a zero score! We booked a Corsa through Rentalcars.com, when arrive the car wasn't available so we were given a fiat uno. On returning car it was all checked no problem. When we received our credit card bill there was extra charge of €70.00 after several emails they advised that the fuel tank was half full on return and if we disagreed with this we had to send a copy of receipt for fuel or credit card statement showing we had purchased. The tank was full! However we… Read Full Review

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★☆☆☆☆

“Do not deserve even one star.Car booked through...”

Written on: 08/07/2017 by Fischerzw214 (1 review written)

Do not deserve even one star.Car booked through Rentalcars aggregate site on the basis of full to full fuel tank. Upon arrival, I was hassled for about 5 minutes by the rep trying to argue that Firefly fuel policy is full to empty and that my agreement with Rentalcars is superceded by firefly's. He relented only after realising that I wouldn't agree to it. Regrettably, due to mediacal problem, I nedded to cut my holiday short and could not return the car. I called Firefly and they arranged to… Read Full Review

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★☆☆☆☆

“Dishonest and Very Rude”

Written on: 04/07/2017 by Jo112233 (1 review written)

What you should know about FIREFLY CAR RENTAL After looking online for a reasonable car hire company I came across RhinoCarHire who operate from rentalcars who seemed to be cornering the market on cheap car rentals. Let me say at this point Rentalcars.com have been very accommodating and the only people who helped in this matter. This complaint and retort is purely with the supplier FIREFLY CAR RENTAL. Upon completion of my PRE PAID car hire I printed out my documents which included a named… Read Full Review

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★☆☆☆☆

“Truly awful”

Written on: 01/07/2017

Barcelona airport. Booking indicated that the rental place was in the terminal. Turns out that this is a bus journey to another terminal. No signs at all at the airport indicating where to go. Map on website doesn't work. Waited for ages in a queue only to be told that there was another office inside the terminal. No help with where in the terminal this is. Lost again in the terminal and the firefly place is nowhere near the rest of the car rentals. It is hidden away in a corner with no signs… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 13/06/2017

When i picked up my car, I was informed that I would be getting a full tank of petrol that I would have to pay for and then I would be refunded the unused amount. In addition, there was a 23.39 Euro service charge added - this was more than original rental cost! At the end of the rental they could not tell me how much I would be refunded. The web site does not allow me to find out. The phone number on the web site is for Hertz who, when called, told me that they cannot help with Firefly… Read Full Review

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★☆☆☆☆

“AVOID Firefly Car Rental - Malaga airport!”

Written on: 07/06/2017 by Trevino209 (1 review written)

Firefly urged us to pay an additional damage insurance but we declined as we have an independent insurance. The lady at the counter said (twice!) that we will think of her warning when we return the car if we don’t buy the extra insurance. We still declined. We returned the car without any inflicted damage after the 4 days renting period. The lady who received us looked at the paper and immediately pointed out a small damage that was only visible when the trunk was open. Although we inspected… Read Full Review

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★★☆☆☆

“Very poor customer service”

Written on: 06/06/2017 by epPhillips93 (1 review written)

When we received our car it had only had a very cursory clean particulaty the interior. The Firefly men had gone to the airport to pick up further customers ans so we had to wait for them to return. When i told him that i wanted the inside cleaned he implied that being English we were fussy and suggested i was unreasonable in expecting the car clean. He did however clean it satisfactorily for me , begrudgingly… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 31/05/2017 by Ricky2010 (1 review written)

Hi all just to let you all know (if you already don't) they are owned by a big company Hertz yes I was surprise to learn that,and they allow just bad service I was charge an extra insurance which I did not need as I had already paid it thought Auto Europe I ask if this was refundable and I got a smile and very bad English muttering I have been in touch with them and ask for a refund or even a goodwill gesture they just don't care looks like I have to give a star they are not worth - star… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 31/05/2017 by luisjsr (2 reviews written)

Firefly doesn't accept debit cards, cash or online banking. I could pay in any of those methods but the staff only accepted credit cards. I was extremely disappointed with how poor the service was, by following doggedly a rulebook and not offering me any alternative. I had to cancel my booking and ruin my weekend plans, and I could only get a partial refund. Terrible service, avoid them at all costs… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 31/05/2017 by luisjsr (2 reviews written)

Firefly doesn't accept debit cards, cash or online banking. I could pay in any of those methods but the staff only accepted credit cards. I was extremely disappointed with how poor the service was, by following doggedly a rulebook and not offering me any alternative. I had to cancel my booking and ruin my weekend plans, and I could only get a partial refund. Terrible service, avoid them at all costs… Read Full Review

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★☆☆☆☆

“RIP off”

Written on: 27/05/2017 by RjandVm (1 review written)

We will not be using Firefly again. They have extremely limited mileage on some deals. 60 km per day and extortionate rates if you go over that. They used to be ok and we've used them on many occasions. NOT anymore… Read Full Review

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★☆☆☆☆

“DO NOT RENT WITH THIS COMPANY EVER”

Written on: 26/05/2017 by MikeMaddox001 (1 review written)

Bergamo Airport wait was over 90 minutes, they offered so called fast track to screw you another 32 Euros but this still took for EVER. The car was in poor condition. Firefly are part of Hertz and clearly their old badly used vehicles are passed to Firefly. Return to Malpensa Milan was also bad, the location is NOT at the airport (between Terminals 1 & 2 off site parking) and we had to wait ages and then shout to get anyone to help us with courtesy transit to airport. Staffing very low and… Read Full Review

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★☆☆☆☆

“Don't hire from them!!”

Written on: 21/04/2017 by Cristina184 (1 review written)

The final price was 3 x the initial offer. Car was damaged and they could not provide a replacement and I had to pay for ANOTHER car to get to the airport which they would not reimburse. Rent somewhere else… Read Full Review

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★☆☆☆☆

“FARO AIRPORT - FIREFLY - AVOID.”

Written on: 19/04/2017 by MNS66 (1 review written)

No mention of extra mileage charge at time of internet booking and no mention at pick up. Just a big charge at end of rental. Plus a mess up on credit card and lots of chasing up and threatening of legal expenses. They sham you with a competitive quote at time of initial booking and then back end they add extra mileage and driver charges. I am a regular car hire user and I am aware of the procedures and extra charges and insurance that can be charged, but for them to be added on with no… Read Full Review

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★☆☆☆☆

“Had to wait over an hour at Carcassonne to pick up the...”

Written on: 04/03/2017 by olivergardiner (1 review written)

Had to wait over an hour at Carcassonne to pick up the car. Had booked a full to full policy through Ryanair/Cartrawler. Were told that we could return empty and price would be cheaper than the pumps. Returned it full and were then later charged £53 for missing fuel. You don't have to spend long on Google to realise that this is clearly not uncommon. This is systematic. We will be notifying the authorities in the UK and France. We will also raise this with our credit card company and our MEP… Read Full Review

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Billjuliac's Response to olivergardiner's Review

Written on: 09/08/2017

We too, have experienced sharp practice whilst returning a car to Firefly at Carcassonne. They seem to be able to do this because no one can register a complaint at Hertz. Who will not accept responsibility for their subsidiary. Good Luck with your endeavours, we will also be challenging Firefly's additional charges.

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