Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Old Cars, Smell, you will pay more than you think! ”

Written on: 17/12/2014 by Holman49 (1 review written)

First they make you take the car insurance. Then they charge you 30% more than estimated from the get go, put a hold on your credit card for double the 'estimated' fee and when you finally get your bill you will not be pleased. The car was old, could not lock it, the smell was bad. Could not see out of the windshield. The entire experience was the worst we have had. Oh and we filled the tank, so it literally overflowed onto the ground and they still charged a fuel charge. Forget getting… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 12/12/2014 by beadss (1 review written)

Do not use this company, on returning the car, we filled up the car at a near by petrol station to the maximum the petrol pump would allow us to put in. When checking the car back in we mentioned this to the lady and she said it was fine. She checked the car over and gave us a receipt to say everything was fine. Two days later on checking my credit card statement I have been charged for two litres of fuel at £7.52! Somebody who sits in an office and who has never seen the car is telling me i… Read Full Review

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★☆☆☆☆

“Dishonest practice and threats”

Written on: 11/12/2014 by balland (1 review written)

Hired a Firefly car from Alicante Airport on 21 Dec. When I informed the Firefly assistant that I had annual insurance he spent quite some time pressurising me with the comments that : If I had a breakdown in the car, even when it was not my fault, I would be charged for a tow. If there was an accident, they would refuse to provide any documents to my insurer. I am amazed that a company with this sort of attitude to its customers remains in business. It is all about reducing its headline… Read Full Review

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★☆☆☆☆

“Dishonest car rental”

Written on: 10/12/2014 by Chevy1900 (1 review written)

Their website and voucher promised 27.85 euro for a 10-day rental from Barajas Airport, Madrid. They pushed me hard to take additional insurance, what I rejected, but they failed to inform about other costs. On return they charged me: 3.30 e. for using credit card 18.29 e. service charge !!! 49.43 e. fuel (there was about half of tank on pick up) 21% VAT So in total I paid 113 instead of 27.85. They didn't reimburse for almost half-tank of fuel, contrary to what the voucher said. Judge for… Read Full Review

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★☆☆☆☆

“Fraudulent behaviour! ”

Written on: 29/11/2014 by Elliana94 (1 review written)

Terrible pick up procedure and drop off just as bad!! Then got home to a get a £92.00 bill from firefly for a 3day trip. Having already paid for the car hire and insurance before I went on holiday. And dropping off with no damage and a full tank of petrol. They are impossible to get in contact with. And their advertising is completely unreal. Total rip off. Never again. Terrible and extremely costly experience. I am disgusted with their behaviour and sales team are terrible. And give out… Read Full Review

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★☆☆☆☆

“Warning! Ryanair offer for Firefly car includes CDW but...”

Written on: 29/11/2014

I hiread a Firefly car when I booked my Ryanair ticket to Alicante because it was a good offer for car hire with CDW included. I read that I had to pay extra for full fuel tank and for extra driver at arrival in Alicante. However there was nothing mentioned about that I had to pay extra 50 euro for SCDW ensurance that I had not ordered and did not want....but they said I had to! No more Firefly for me, and I am not sure I will use Hertz either!… Read Full Review

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★☆☆☆☆

“Not recommend”

Written on: 26/11/2014 by mariliaferreira (2 reviews written)

Do not Book with Firefly... Firefly charge extra fees without prior knowledge, as well as additional insurance even if the client does not intend to… Read Full Review

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★☆☆☆☆

“Not recommend”

Written on: 26/11/2014 by mariliaferreira (2 reviews written)

Do not Book with Firefly... Firefly charge extra fees without prior knowledge, as well as additional insurance even if the client does not intend to… Read Full Review

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★★☆☆☆

“Worn out car rental service”

Written on: 21/11/2014 by JaceyTennant213 (1 review written)

We used FlyFly at Perugia airport. They had the cheapest quote so no complaints there, but costs are clearly kept down by using rental cars that other mainstream rental companies have discarded. The car (ford fiesta) wasn't valeted, looked the sort of thing you would find parked burnt out on a run down housing estate, and vibrated at around 60mph, probably due to badly balanced wheel(s). If you don't take the extra insurance cover per day then a charge of £1K is taken on your credit card… Read Full Review

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★★★★☆

“No problems”

Written on: 19/11/2014 by rockhouse (1 review written)

I read the reviews after having booked and paid for a car in Toulouse France, so arrived dreading what I would find. When we did eventually find the office, (the printed instructions were out of date which was our only complaint) there was no queue, the staff were helpful, polite, not pushing services we didn't want and quick. The car was fine, clean, everything worked. We would certainly hire from them again from Toulouse… Read Full Review

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★☆☆☆☆

“DON'T TOP UP WITH FUEL when returning car to FIREFLIE...”

Written on: 17/11/2014

I rented a car with FIREFLY at Malaga Airport for ten days. I paid £45 rental with an agency in England. Great! When I arrived Firefly charged....... CC? Fee of 3.50 euros; Fuel 75.66 euros; Service charge? (I thought I had paid for the rental in England) 27.99 eruos; SCDW (full insurance cover,optional) 100 euros. then, of course the 21% VAT of 43.46. My total 'ESTIMATED charge', came to 250.41 euros. (IE nearly 30 EUROS per day with the rental fee) I was ASSURED at that time that if… Read Full Review

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Rarrentalvictim's Comment

Written on: 21/11/2014

you are right, they are a complete rip off; plus their cars are not safe!

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★☆☆☆☆

“Firefly Car Rental through Auto Europe”

Written on: 15/11/2014 by Jaydono72 (1 review written)

We booked two cars for holiday through AutoEurope, an organisation that we had booked through before. However, this time they booked the vehicles through Firefly. Our arrival airport was Malaga where you have to collect the keys from the Firefly offices in the parkade. Those that travel in summer will be subjected to baking hot temperatures sitting for a very long time in this parkade, waiting for your ticket number to come up, while Firefly staff are seated in their small air conditioned… Read Full Review

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Rarrentalvictim's Comment

Written on: 21/11/2014

fully agree, to be avoided at all cost; they tried to rip me off as well; one of the worst ones out there; and noe of cars they was roadworthy; terrible rude service; shame there is no zero star rating here.

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★☆☆☆☆

“Never ever Firefly”

Written on: 12/11/2014 by Ikano (1 review written)

Firefly takes your money and nerves. They push you to take insurance and you pay service fee though you filled the car by youself. Try someone else, never Firefly. They cheat by giving you an inpression that the payment is only a garanti and you get your money back when returning the car… Read Full Review

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★☆☆☆☆

“THE WORST EVER”

Written on: 10/11/2014 by tomerik1 (1 review written)

I HAVE UN AUTHRIED WITHDRAW FEW MONTHS AFTER I GOT BACK HOME FROM MY TRIP/ PLUS THE CUSTOMER SERVICE WAS EXTREMLY BAD. THE CAR HAD A A BURNT SMELL. IT WAS VERY HARD TO REACH THE COMPANY ASSITANCE. THEY WERE RUDE AND NOT HELPFULL AT ALL… Read Full Review

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★☆☆☆☆

“unexplained charges”

Written on: 07/11/2014 by Emmanuel308 (1 review written)

I rented a car from Firefly in May this year at Alicante airport.The desk staff were extremely rude and when they asked me for almost 60 euros more than I knew I had to pay I was utterly surprised.I thought I had hired a car for a total price with arguscarhire.Firefly seemed to have added many extras one of which was fast return -20 euros,taxes for things that had been part of the contract eg CDW etc.They presented the charges so that they were almost impossible to work out in a long list when… Read Full Review

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★☆☆☆☆

“stolen car = 1600 euros deposit + 400 euros hidden...”

Written on: 07/11/2014 by JakaylaMcFarland (1 review written)

The car got stolen on the first night of the rental period in Napoli, Italy. The next day we reported it at their call service, they sent us to the Firefly office in Napoli where they charged us with an additional 400 euros on top of the deposit. They do not reply to my emails since… Read Full Review

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★☆☆☆☆

“worst customer service that i ve ever experienced ”

Written on: 06/11/2014 by peterbp26 (1 review written)

I have a very bad experience with them. After i returned the car even more than 4 weeks they blocked the security deposit since a message to my bank was not sent by them! I called them i sent more emails, but no answers, no helps nothing...so i couldnt use my own money more than 4 weeks… Read Full Review

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★★☆☆☆

“Admin charge”

Written on: 04/11/2014 by Russell222 (1 review written)

I hired a car from Alicante airport in September. The car had damage and I was careful to make sure every last item was recorded prior to leaving the airport. I left with the tank full and returned the vehicle with a full tank. When I returned to England I had been charged a £29 "admin" fee as part of the fuel policy. Normally this kind of charge applies only when the vehicle is returned requiring fuel. This charge is just a way to extract cash and has no justification. If it is always… Read Full Review

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★☆☆☆☆

“Do not use this company, utter rip off !!!!!!!”

Written on: 03/11/2014 by Crouch191 (1 review written)

I have just come back from Barcelona, pre hired a car from these people, paid it in full, did not take up any of the "optional extra's" On arrival at their "office at Barcelona airport, I was asked for another "compulsory" insurance premium of 50 euro's per day 300 in total, which I wouldn't get back, or a returnable "deposit" of 650 euros plus tax ! I was told it would be returned "two or three days after dropping the car off" five days now, guess what, still waiting. In total, with the fuel… Read Full Review

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★☆☆☆☆

“Doubling Charge”

Written on: 29/10/2014 by AnotherLars (1 review written)

After one week car hire i Malaga Airport in Spain, we can see that we have been charged 56€ extra for fuil, but we left the car with full tank as agreed. We can do nothing about it because FireFly still had our credit card number, and just did a second transfer! Stay away from FireFly in Spain… Read Full Review

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