Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★★★☆☆

“Fantastic Price”

Written on: 30/06/2016 by MarisaRosario (2 reviews written)

Great Price, Not even £30 for 10 day car hire. If you're 100% confident on the Barcelona Rds then don't upgrade the insurance or else you'll pay nearly £200. Great reliable car, as advised when booking not guaranteed the same car but the same size. For me the car I got was better even though it wasn't washed I didn't care, it was full of fuel and ready to go. Queued for nearly 2 hours though which was a nightmare and staff were friendly and apologetic. Their system doesn't work efficiently… Read Full Review

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★★★★☆

“Firefly Marseille Airport, May 2016”

Written on: 27/06/2016 by Barnsdale (1 review written)

Thanks to manager and staff who coped well under pressure of petrol shortage in France. Excellent customer service. No hidden extras, in fact the AXA policy I had taken out in advance of travel proved more expensive than the cover offered on arrival. Staff dismissive of the AXA policy as it is extremely difficult in the event of a claim to get the necessary quotes/paperwork required by AXA before returning to the UK. Won't make that mistake again. Holiday Autos should reconsider promoting… Read Full Review

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★☆☆☆☆

“Hidden charges and BAD customer service”

Written on: 24/06/2016 by cagonu (1 review written)

My partner and I booked a car at Valencia airport for 4 days. I was the driver and he paid for the hire on his credit card. This company decided to charge us for 2 drivers and when we returned the car (in time), they charged us for an extra day because they didn't process the return until hours later. They didn't warn us about any of this and just took the money from the credit card. I am Spanish and I could argue our case, and managed to visit the office a few times to complain. It still… Read Full Review

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★☆☆☆☆

“Never use ”

Written on: 24/06/2016 by Vaughanjw1982 (1 review written)

DO NOT USE THIS COMPANY if I had seen these reviews I would not use this company. They are take money from your credit card and then refuse to refund it. Do. Not. Book. If I could rate below terrible I would… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY - FAULTY CARS”

Written on: 20/06/2016 by Lamb159 (1 review written)

Used this company as they were cheaper than everyone else. We were instructed the car had some damage and was shown on the documentation. Shortly after driving we heard a loud banging noise which was due to part of the car falling apart. When we returned the car and we wanted to explain what had happened were rudely told to drop the keys and no-one was around to look at the car. We now have a bill for damages that weren't out fault. The company will not pick up the phone and have deleted their… Read Full Review

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★☆☆☆☆

“DAMAGED CARS”

Written on: 19/06/2016 by 490Goode (1 review written)

We hired a car from Firefly in Barcelona. We collected the car after 11 pm. and could not probably see the car to check for damage as the lighting in the pick up area was very poor. Unfortuantely for us there was damage to the car that we did not see until the following day. The company are now claiming damages from us. While we are covered by the insurance and can claim it back we believe that the company must have been aware of this damage and more than likely have previously claimed for the… Read Full Review

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★☆☆☆☆

“Firefly car hire - total rip off merchants!!!”

Written on: 18/06/2016 by Emilia464 (1 review written)

Sadly I have just hired a car through Firefly & have been totally ripped off!!! I was told at the desk that if the fuel tank was returned full there would be no charge. The tank was returned full however Firefly have since 'stolen' £21.88 from my bank account for a fuel service charge!!! I am currently in dispute with them but they are refusing to back down! These guys are liars. They tell you one thing then move the goal posts when you aren't looking. I would advise anyone to steer well… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 12/06/2016 by ParisRoss494 (1 review written)

Booked a car with Firefly car rental Spain , bad move for what they stole from my account I could have hired a Rolls Royce nothing but people who do nott have the decency to answer e-mails just an automated response !Stay Well Away… Read Full Review

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★☆☆☆☆

“Beware Firefly Car Hire!!!”

Written on: 12/06/2016 by Therippedoff (1 review written)

We hired a car from Firefly in Malaga and when we returned the vehicle they would not check it there and then. I'd took photo's of the damage so wasn't particully worried. I also filled the vehicle up with fuel before I returned it at the very local airport petrol station. I rented the car though carrentals.com When I returned home I noticed they had charged me 56 euros for fuel, I rang carrentals.com to ask why was I charged this as I still had the fuel reciept. Needless to say they didn't… Read Full Review

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★★★★☆

“firefly was faster than the on site airportcar rentals!”

Written on: 07/06/2016 by Jaslyn379 (1 review written)

I rented from Firefly for the first time in San Francisco in May 2016. We had to take the light rail to the onsite rental location and wait to be picked up by Firefly on the ground level. We were driven 10+ min. to their site. The car was ready immediately and the paperwork was efficient. I used rental agency at SFO before and we had to wait almost an hour at peak activity times. REturning the car was simple and I recommend them… Read Full Review

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Fireflyaretheives's Comment

Written on: 21/06/2016

Your a liar simple as

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★☆☆☆☆

“Firefly Cars”

Written on: 05/06/2016 by Krause23 (1 review written)

When we arrived to pick up our vehicle we were told there were no cars available and we wold have to wait two hours. There were four other customers who were in the same position as us. I had pre booked and received a confirmation… Read Full Review

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★☆☆☆☆

“Total Rip off”

Written on: 04/06/2016

Booked the car through Auto Europe and paid in full. Spent 15 minutes arguing with the agent on collection that we did not want additional insurance - in Spanish too as my wife is a fluent speaker. Despite that,it was added, the document was passed to me to sign, marked at the various places and so, in good faith, I did. It was falsely altered in my opinion, in order to raise the original cost of £55.00 by a further £119.44. I believe this is how the agents make money, as a form of… Read Full Review

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★☆☆☆☆

“How are they still in business ”

Written on: 04/06/2016 by onButler237 (1 review written)

Firefly has provided poor service and poor quality car. Picked up the car and was told that there was one dent on it. After my inspection there was extensive boy damage which the staff member had no idea about. Initially the car ran well however came to do a hill start and the engine faltered and stalled reatedly. As we hired the car for 30 days I dint want to risk the problem getting worse. Contacted them eventually after after one hour of the phone not being answered and requested a… Read Full Review

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★☆☆☆☆

“Worst Mistake Ever! Cagliari Firefly Car Rental”

Written on: 03/06/2016 by MadeleineHead347 (1 review written)

Renting a car at Cagliari Firefly Car Rental almost ruined my trip. We had prepaid the car and when we arrived there, they added almost double of the original amount that we had to pay extra, or they would leave us at the airport in the middle of the night! All hidden costs that are totally made up, and are not in the 4 page document review that you see. I hope This helps other people : DONT RENT A CAR AT FIREFLY!… Read Full Review

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★☆☆☆☆

“Firefly car Rental Alicante Airport BEWARE”

Written on: 02/06/2016 by Rystjest (1 review written)

Had a bad experience with Firefly in that they gave us a damaged vehicle and tried to charge us for the damage upon our return, our mistake we did not see the scratch at low level. we contested this but still got charged. This company is dishonest so do not use them… Read Full Review

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★☆☆☆☆

“Left us stranded - Terrible customer service. AVOID.”

Written on: 01/06/2016 by Scottosmaximos (1 review written)

Booked firefly car rental from Milan Malpensa through an intermediary organisation that we trusted. When we arrived at the airport we could not get hold of them through the numbers they gave. We rang our intermediary organisation who could also not get hold of firefly car rentals. They suggested we go back to the hotel and then pick up the car in the morning. We then had to pay for an over priced taxi to our hotel. The next morning we went back to the airport and firefly told us they were… Read Full Review

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★☆☆☆☆

“Lots of hidden charges”

Written on: 30/05/2016 by Butcher204 (1 review written)

A complete rip-off in the end. What seemed to be good value turned out to be expensive. They add extra charges for using credit card (3€), for having an option of bringing the tank empty whether you use it or not you pay 25€, then 40€ charge for receiving and not even paying the speeding fine, which I still have to pay separately… Read Full Review

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★☆☆☆☆

“Incompetent and dishonest”

Written on: 25/05/2016 by RStaff (2 reviews written)

Hired a car from Firefly at Malaga airport in March. Very slow checkin process, partly because staff were more interested in talking to each other than the customers. Walked to the car at the other end of a large carpark only to find that it was faulty (lights on dashboard, suspect faulty tyre). Back to checkin, get keys to another car, walk to car - they'd given me the wrong keys. Eventually get the right keys and car - this car had broken air conditioning but by then we were running late… Read Full Review

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★★☆☆☆

“Brindisi Firefly”

Written on: 24/05/2016

Firefly is not the best choice of car hire companies to use at Brindisi airport. It is located on an industrial estate about ten minutes from the airport and there's a fair amount of hanging about waiting for the other passengers before the minibus sets off. Once there I found myself at the back of a queue of four and it was at least an hour before all of the paperwork was finished. I had rented an apartment in the old part of Galatina so knowing the streets would be narrow and parking… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs. We rented a car in...”

Written on: 22/05/2016 by altheamariona (1 review written)

Avoid this company at all costs. We rented a car in Pisa, and well once in the desk. Unfriendly staff, on top when they saw that the driver had a debit card they refuse to offered their service, which was already pre-paid via rentalcars.com. Then I offered them my credit card, although I wasn't driving, they refuse as well. Once that happened they became very unhelpful, they told us to move from their desk as they had other customers, it happened to be that the poor couple after us, had exactly… Read Full Review

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