Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“I rented the car from Firefly through Autoeurope. It...”

Written on: 19/09/2014 by murreview634 (1 review written)

I rented the car from Firefly through Autoeurope. It was a 3 day rental from Bordeaux airport. I returned the car with a full tank, as per contract, and naturally I was on time, as I had a flight back to England to catch. A week later, while looking through my Visa statement online, I noticed Firefly had taken out €55. I had already pre-paid my booking. I immediately got on to Autoeurope - who were a complete waste of time in this whole episode, to complain about the extra charges. I was… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!!”

Written on: 18/09/2014 by P.McG (1 review written)

If you listen to one piece of advice from anyone in respect of Easycar and their operator Firefly then let it be this - Do not go near them with a barge pole. Seriously!! To cut a long story short, I picked up their bag of spanners from Milan airport and returned it in exactly the same condition. the keys were handed over and the paperwork was signed off - no problems there. When I got home, I noticed they'd charged be £65 for damage (cleaning apparently) - when queried they sent me a scan… Read Full Review

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★☆☆☆☆

“Scandalous ”

Written on: 18/09/2014 by Butlerqf11 (1 review written)

Just returned from a 2 week holiday in Corfu which was marred by the scandalous car hire company firefly. I booked the car through auto Europe a so called reputable company who have been absolutely no help whatsoever dealing with my complaint. When I hired the car I took out the extra damage waiver insurance which was being offered as a cash back deal if I didn't claim on the insurance where I would receive back £100 upon receipt of the hire car. Well at Corfu the firefly or should I say Hertz… Read Full Review

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★☆☆☆☆

“RIP OFF COMPANY”

Written on: 17/09/2014 by 325Garrison (1 review written)

I have just had my credit credit statement, and found that a car we hired from firefly in August. I have been charged extra money that they took the day after we left. STAY AWAY FROM THIS COMPAN. The cars are filthy and falling apart an they take money even though you send the car back with a full tank of fuel… Read Full Review

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★☆☆☆☆

“Keep as far as possible from Firefly!”

Written on: 13/09/2014 by Deandreb207 (1 review written)

I have a long experience in carrental companies but never in my life I have been so disappointed, a mild term for not writing "cheated" than when I made the terrible mistake of renting a car from Firefly for my vacations in the coast of Valencia, Spain this summer. Most unpleasant employees than those working at Firefly airport office in Valencia will not be easy to find even in the most primitive societies. Their enphasis in making you sign an extra insurance with them is almost in line with… Read Full Review

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Rb4U's Comment

Written on: 15/09/2014

Fully Agree this company rips you off, DON't use them ever.

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★☆☆☆☆

“FIREFLY AKA MICKY MOUSE”

Written on: 12/09/2014

Unlike most other car rental companies, Firefly supply old, high mileage vehicles that have considerable body damage. The vehicle I hired was filthy inside and smelt like an old ashtray. The engine management light was displayed on the dashboard, yet their young representative claimed "The light was to do with pollution". They have hidden service and cleaning charges which make them considerably dearer than a proper rental car company. DO NOT USE FIREFLY THEY ARE MICKY MOUSE! … Read Full Review

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★☆☆☆☆

“RIP OFF BE VERY AWARE”

Written on: 12/09/2014 by Malrene8 (2 reviews written)

Be very AWARE with this rip off company. I took out the additional insurance from England to cover all aspects of the car, as advised. All paid up here so the only thing we thought we had to pay for was the fuel. We were told to fill up when bringing back but they charged us for putting in fuel that we had done plus the fuel cost (which we did) but when we got home they had charged out credit card with a further £160. After complaint after complaint we had to pay but what they did was to… Read Full Review

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★☆☆☆☆

“RIPE OFF AND SNEAKY”

Written on: 11/09/2014 by ceezwife (1 review written)

Went down to Orlando to enjoy a summer trip with my daughter and was ripped off. First the car was small and tore up.(took a picture) Then they told me that I would have xm radio and it didnt work at all. Filled up the tank before I took it back that morning and there wasnt anyone there to accept my rental back.(took a picture of the tank and the empty booth). They over charged my credit card by fifty dollars and they recently just charged it $20.80 for a toll charge that was only $1.00, they… Read Full Review

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★☆☆☆☆

“WHAT A RIP OFF”

Written on: 11/09/2014 by Margo14 (1 review written)

Hired a Firefly car from Girona Airport for 7 days as part of my booking with Ryanair, flight tickets, luggage and car hire at Girona. I have never been so ripped off by a company in all my seventy years. We paid in advance via Ryanair a sum of 78.69 euros for the car hire. Quite a good price I thought. I was never sent a questionaire or paperwork with regard to this booking. On leaving Girona Airport with our hire car we had handed over 247.97 euros. Some difference!!!! As I am the… Read Full Review

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Timgrrr's Response to Margo14's Review

Written on: 19/09/2014

Thank you very much, I was wary with the listing on the Ryannair website and your review (plus a few others) decided it for me.

For anyone reading this you can put Goldcar in the same bracket. We were ripped off by them in Faro.

Tim G

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★☆☆☆☆

“Spoilt the holiday”

Written on: 10/09/2014 by John4736 (1 review written)

Too much to write about, but the overall experience was shocking. The only part of the holiday we didn't enjoy was dealing with Firefly/Hertz. Pay a bit more elsewhere and save yourself a fortune!!!!!… Read Full Review

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★☆☆☆☆

“Don't use firefly”

Written on: 09/09/2014 by zsGustafson194 (1 review written)

We picked up our car from Murcia Airport with a pre paid voucher from Auto Eurooe to cover our rental car from Firefly. The car was dirty, dented and scratched. We were told to leave our credit card details and sign their rental agreement to cover them for the voucher and we would only be charged for the petrol. On arrival home we have been charged £202 on top of the £185 paid to Auto Europe for extra services as we signed their rental agreement. DO NOT USE FIREFLY CAR HIRE they cheat you as… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 09/09/2014 by jjGilliam62 (1 review written)

My partner and I rented a car through FireFly in Cancun. When we got our car we examined it carefully with the rental agent, pointing out damage we noticed. Everything seemed on the up but we didn't photograph the car which was our mistake. Upon returning it, we there was suddenly a dent in bottom corner by of where the body meets the door. While we argued that we didn't do it, the agent was adamant we had - there was "nothing" marked on the sheet at all. We realized after that the door had… Read Full Review

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★☆☆☆☆

“May as well put your money on the bin ”

Written on: 08/09/2014 by ZaydenEngland (1 review written)

Terrible terrible terrible !!!! Might as well put your money in the bin right now ! Please do not be as stupid as I was thinking that cheap is good ;( They charged me over 100€ for fuel (used 1/10 of a tank - no money back ) they also charged me ( without asking !!!! ) for stupid extra insurance that I never wanted saying it's obligatory (extra 60 €) despite the fact that I already bought one elsewhere for 15€ ... Not mentioning that despite charging so much without permission ( only… Read Full Review

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★★★★☆

“Firefly Venice Airport”

Written on: 08/09/2014

Decided to take a chance on renting from Firefly in spite of some negative reviews. I was picked up from the Venice airport within about 15 minutes after I called. I had booked for the lowest priced car, a Fiat Panda. When they relized the length of my rental, 43 days, they decided to give me an upgrade. Available was an Opel upgrade that was just received and had been involved in a very minor fender bender which no effect on the car's performance or reliability. They assured me that I… Read Full Review

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★★★★★

“Brandon was exceptional”

Written on: 08/09/2014 by PatriciaMonte (1 review written)

I am a 74 year old first time car rental senior. Your service was first rate. Brandon at the return end of my experience was an exceptional employee. He is a shinning example of first rate customer care. I have already recommended your company to several people who plan to rent from you. Thanks for being there for a senior citizen… Read Full Review

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★☆☆☆☆

“Dishonest company - do not use”

Written on: 07/09/2014 by 9209meh (1 review written)

Hired the car in Seville. Lots of surprise charges including service charge, different types of insurance. The total at the end was excessive so I told the clerk I want to cancel the reservation. She said she had already charged my card!! She then told me to speak with the company I went through (Atlaschoice) in order to cancel. Simply a dishonest company. DO NOT USE. EVER… Read Full Review

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★☆☆☆☆

“Lied about fuel policy!”

Written on: 06/09/2014 by Peet1986 (2 reviews written)

When I arrived to Corfu airport, they (Firefly car rental) were not able to provide me the car for almost 2 hours, then they asked for an other car rental (Hertz car rental) to provide me a similar car. They gave me a car ( Nissan Micra ), I paid for it and they charged my credit card with the fuel deposit as well. When I asked about the conditions about the fuel policy, I got the answer: bring back the car empty because I already paid for the fuel, or bring back with full tank and they gave me… Read Full Review

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★☆☆☆☆

“beware extra charges”

Written on: 05/09/2014 by KristaChase (1 review written)

Hired a car via another company and paid for everything in advance. Extra insurance, extra driver BUT firefly charged again for insurance and extra driver. Only refunded extra driver after lots of emails. If you decide to use them triple check Everything they are charging you for. If they can get away with it they will charge double and explain nothing. I will NEVER use or recommend… Read Full Review

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★☆☆☆☆

“Firefly car rental Valencia Airport”

Written on: 04/09/2014

We rented a car with Firefly car rental in Valencia airport. At pick up everything was OK, car was OK and clean and the firefly stafmember was friendly. she told us that the car was fully insured so any scratches old or new were covered , She told us that their gas policy was changed so that we could bring it empty/full/half empty anyway we liked, we would only be charged for the gas that we use, so if it was full we would NOT be charged. At the end of our holiday we filled up the car drove… Read Full Review

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★☆☆☆☆

“Hidden costs & Expedia should be ashamed too”

Written on: 04/09/2014 by Brian456 (1 review written)

NO STARS Booked through Expedia so I thought, good reputation, should be ok. When we arrived, we had to wait 1 and a half hours for the car. Turns out, despite delivering the car back in superb condition with a full tank of petrol, Firefly still charged an additional £120 and then refused to send an invoice explaining the charges because I booked through an intermediary. Advertised cost: £100 Total cost in the end: £220 False advertising. Shocking… Read Full Review

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