Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★★☆☆☆

“Rip Off”

Written on: 22/07/2014 by BJF123 (1 review written)

I rented a car via Do You Spain (DYS) in April this year to be picked up at Alicante Airport.The company 'Firefly'I was to use was new to me (I have used DYS many times before)At the airport I was given a fairly new car and told as usual that I would have to pay for a full tank of petrol and return the tank empty. I pointed out that on my contract (which I had a print out copy of) it stated quite clearly that if I returned the car with a full tank I would be refunded the whole tank minus 'the… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICE”

Written on: 22/07/2014 by rentalcaruser (1 review written)

The employees have no interest in helping costumers, offering advice or even doing their job. You need to make reservations and cannot do them on site -- we had to call a different office to make reservations while standing inside a firefly rental site. Please do yourself a favor and DO NOT USE firefly!!… Read Full Review

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★☆☆☆☆

“Rental car hire in las vegas”

Written on: 21/07/2014 by MarioBolton (1 review written)

Worst car rental company on the face of the earth rental car broke down after 20 miles waited 2 hrs for tow back to rental center replacement car not washed and had dents and scratches if this a hertz company they need to get rid of it as fast as possible sales people were the rudest and worst trained people I have ever encounter in 30 plus years of car rentals it seems every one needs a course on manners plus wholesale replacement… Read Full Review

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★☆☆☆☆

“DO NOT Use firefly”

Written on: 21/07/2014 by Brynnd389 (1 review written)

Most horrible car rental company on the planet ., gave them a 1 but deserve 0... Had to wait a few hours in the sun to get my car.. Horrible service… Read Full Review

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★☆☆☆☆

“RUDE AND RIP YOU OFF!!!”

Written on: 20/07/2014 by Luis315 (1 review written)

Do not use this company or book them through holiday autos!!! The desk staff at Valencia are so rude and they charge you on returning the car for having it cleaned @ 50 euros. This was not previously explained or in our terms and conditions when we booked the car through holiday autos. None of the telephone no's on the contract with Firefly worked. Holiday autos have still not been in touch despite my complaint. Fireply had fake no's all over their paperwork. The whole company ~(apparently… Read Full Review

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★☆☆☆☆

“repeated theft via my credit card”

Written on: 19/07/2014 by 16O'Keefe (1 review written)

I booked through Auto Europe and then found that they used Firefly for the actual rental. The idea is they charge for petrol retrospectively (you are meant to return the car with an empty tank, or you lose money). I hired in Bergamo Airport in Nov 2013 and they duly debited a tank of petrol a few days after return. But then they did it again in January. I challenged this and they admitted their mistake and refunded it. But now they've charged again, in April and July. It seems now that they… Read Full Review

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★☆☆☆☆

“Don't use this company they charged my credit card...”

Written on: 19/07/2014

Don't use this company they charged my credit card £141.00 after l returned. They are impossible to get hold of avoid them because they will cheat you… Read Full Review

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★☆☆☆☆

“DO NOT USE FIREFLY or ATLASCHOICE - THEY WILL RIP YOU...”

Written on: 18/07/2014

DO NOT USE FIREFLY or ATLASCHOICE - THEY WILL RIP YOU OFF. we travel regularly to Faro, Portugal. This was the first time we've booked a car through AtlasChoice who use Firefly. NEVER AGAIN - COMPLETE RIPOFF! Pre-booked 10 months ago. On arrival we were told they had no cars. After several hours of arguing, a car miraculously appeared which was 2 categories below the one booked - so we had to do multiple trips to our villa because couldn't fit cases and people in the vehicle at the same time… Read Full Review

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★☆☆☆☆

“Never Use Firefly”

Written on: 18/07/2014 by jmDowd38 (1 review written)

I have to give 1 star in order to write a review, but this "company" is a sham. It deserves 0. There was no way to amend or cancel or contact anyone prior to the car hire. If you are considering using them, do not… Read Full Review

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★☆☆☆☆

“Hired a car through HOLIDAY AUTOS and received a car...”

Written on: 17/07/2014 by vnMarshall1979 (1 review written)

Hired a car through HOLIDAY AUTOS and received a car through a company called FIREFLY They have taken £113 in charges which should not have been taken and they had no right to. I wish i had looked on this site before going away as would not of had anything to do with them. Do not sign anything at the desk unless it is all explained to you. Do not rent off them would be easier!!!!!… Read Full Review

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★☆☆☆☆

“warning rip off !!!!”

Written on: 16/07/2014 by harvey1962 (1 review written)

hired a car from firefly through booking.com Seville airport Spain office is a shed in car park with one member of staff working VERY RUDE!!! car was damaged very badly please take photos before you leave airport charged extra insurance paid for tank of fuel which has not been repayed still fighting for money DO NOT USE YOU HAVE BEEN WARNED… Read Full Review

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★☆☆☆☆

“RIP-OFF IN CARCASSONNE WITH HOLIDAY AUTOS”

Written on: 16/07/2014 by rowlis (1 review written)

WE BOOKED A FORD FIESTA WITH FIREFLY THROUGH HOLIDAY AUTOS. ON PICKING-UP THE CAR THE REAR BUMPER WAS NOT PHYSICALLY ATTACHED TO THE SIDE OF THE BODY OF THE CARNO WHEEL TRIM ON FRONT LEFT, THIS WE FOUND-OUT LATER GAVE SEVERE STEERING WHEEL VIBRATION AT SPEED ABOVE 90KPH,THE CAR WAS JUNK.ON OUR RETURN THE CAR HAD TO BE PARKED AWAY FROM THE OTHER RENTAL PARKING AREA AND THE AGENT FOUND DAMAGE TO THE PLASTIC FRONT GRILL,IT LOOKED SUSPITIALY AS THOUGH SOMEBODY HAD VERY RECENTLY PUT THE BACK HEEL OF… Read Full Review

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★☆☆☆☆

“Worst experience ever!”

Written on: 16/07/2014 by 494Clark (1 review written)

This was the worst experience I have ever had with a car rental! Although Dollar and Firefly had the same rate, the firefly offered "In Terminal Counter". FALSE! When we called the 800 number for assistance, we were informed we had to get a shuttle. We waited for a shuttle and none were coming. We called the 800 line 6 separate times and were transferred to either be disconnected or listening to hold music for 14 minutes. The first shuttle #21 arrived after waiting one hour only to watch it… Read Full Review

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★☆☆☆☆

“Biggest Mistake I've Made”

Written on: 14/07/2014 by Cameroncj264 (1 review written)

Never use Firefly Rental Car in Orlando International Airport. This had to be the worst experience I have ever had renting anything on vacation. They managed to ruin the end of my trip to Orlando. I had read the reviews and was aware of the schemes they had to try to get more money out of people. I thought we were prepared. When we returned the car we decided to fuel up ourselves. We filled up 10 miles from the Orlando airport. I figured they may try to force us to pay for a gallon which was… Read Full Review

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★☆☆☆☆

“Fire fly Italy (Florence) - cheating people”

Written on: 14/07/2014 by rafalbiega1978 (1 review written)

I strongly DO NOT RECOMMEND to anyone who plan to rent a car from Fire Fly!!! Never ever!!!! I've done it once, and I will always regret it. I overpaid, I was cheated via mail and at the counter, service is terrible, and customer service has never replied to my official letter of complaint!!! Ignorant, rude and pretendts nothing has happened! Unbelieveble in XXI century. Lucky we, there are still fair companies on the market. Remember, never use Fire Fly!… Read Full Review

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★☆☆☆☆

“Overbooked!!!”

Written on: 14/07/2014 by LAllan (1 review written)

We recently went on a trip to Orlando and weeks before our trip rented thru Expedia and Firefly 2 cars as we had many family memebers traveling. Upon our arrival at MCO we were told they overbooked and had no cars available and to stop back the next day to see if they had any!! What??? What is the point of making a reservation if then no cars are available. The woman at the counter was extremely rude and not helpful in getting us to an agency that had cars available. We were traveling with… Read Full Review

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★☆☆☆☆

“Euros 1500 in unauthorised charges and difficult to...”

Written on: 13/07/2014 by Leachic232 (1 review written)

At Bologna airport instead of blocking c. Euros 1600 against my Amex, they actually debited my card. It was very hard indeed to find someone to complain too and get my money back - the desk staff didn't want to know, Head Office is an unanswered e-mail address, and holidayautos.com couldn't do anything. In the end a formal complaint to Amex got me my money back. Then 2 months later, they've just debited the same card for another Euros 50!!! I haven't been anywhere near Italy, and I'd already… Read Full Review

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★☆☆☆☆

“No credit card, no car”

Written on: 13/07/2014 by Rankin143 (1 review written)

Useless bunch. Left my wife stranded because she happens to prefer not to own a credit card. Wouldn't accept a debit card even though they were happy to take her advance rental payment by this method. Will never use again, beyond incompetent… Read Full Review

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★☆☆☆☆

“Office closed Toulouse”

Written on: 12/07/2014

We hired a car from Firefly via Holiday Autos. The Toulouse office is supposed to be open until 20.00 and the Firefly website claims they will wait for two hours after a delayed flight. Our flight was delayed but we arrived about 18.00 to find the office closed with no information as to how to contact anyone. We were told by Sixt to try the Hertz office, where keys for another Firefly customer had been left, but not ours, leaving no alternative but to hire another car. I have contacted Firefly… Read Full Review

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★☆☆☆☆

“Systematic overcharging”

Written on: 11/07/2014

I've rented cars dozens of times in Germany, Spain and the UK and never been overcharged. On this occasion I booked through Argus and was given a car with Firefly. "Amount payable on arrival €137". Firefly took €357 from my credit card (excluding optional extras, deposit, etc). I'm still trying to get the overcharged amount back from Argus. It was made up of various components: (a) they've added VAT to everything, even though it was supposed to be included (b) they've added hidden extra… Read Full Review

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