Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Not honoring confirmation of auto or price”

Written on: 20/04/2015 by Janelleq174 (1 review written)

Had reserved a midsize auto at firefly in Las Vegas was told they would be closed at my arrival time and to pick up vehicle at dollar rental as it is there sister Co. Went to dollar rental they would not honor my confirmation price or vehicle type. firefly confirmation price 209.00 for a midsize auto dollar charged 290.00 for a compact vehicle… Read Full Review

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★★★★★

“Great Experience, Great Vehicle”

Written on: 18/04/2015 by Danellen (1 review written)

After reading the reviews, I was concerned despite the low prices offered for a Firefly car rental through Priceline.com. Decided I would take a chance and reserved a full size car in Orlando for two days at $20/day ($59 total for the two days with taxes and fees). When I arrived at the counter inside the Orlando airport, there was only one person ahead of me in line. Two minutes later, I was being served. I was asked whether I wanted to purchase insurance or the fuel option. I declined both… Read Full Review

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★★☆☆☆

“Dont use FireFly”

Written on: 18/04/2015

Long queues collection of car, no one was taking the car when it is removed and charged to insurance even if I did not take it = please read carefully before you sign… Read Full Review

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★☆☆☆☆

“Not Quite Gansters. Close to politicians. ”

Written on: 16/04/2015 by RupertC (1 review written)

Hired Care at Malaga Airport. Fuel policy is ' We will charge you to refill the car with fuelon return ' Bring it back empty you think! It is difficult to judge so I always return with a visible 'Some in the tank' I did not receive a final account at the desk on returning the car. "Just leave the keys there " Big mistake by me. Please ensure you ask for the account and know what you are paying. Even then I bet you get charged more. I had hired a small (Vauxhaul Corsa) Opel, which to… Read Full Review

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★☆☆☆☆

“RIP OFF. AVOID THIS COMPANY”

Written on: 13/04/2015 by 52Cahill (1 review written)

Hired a car last year with firefly and thought it was a good deal until you drop the car off and end up being charged a lot extra on your credit card. That said I ended up booking with them again without knowing through travel supermarket. Again good deal but when dropping the car off we get stung for another140 euros. NOT HAPPY. Will be DEFINATELY AVOIDING THIS COMPANY. ABSOLUTELY SHOCKING SERVICE AND A BIG RIP OFF!!… Read Full Review

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★☆☆☆☆

“Dreadful, Dreadful, Dreadful!”

Written on: 11/04/2015 by CharleeKoenig136 (1 review written)

I couldn't give zero! Avoid this company, they will overcharge you in any way possible. You have been warned. All the comments seem to say the same, so you have no excuse. This company will disappear soon (partly because they will get no repeat business), and be reborn under a new name. Avoid like the plague!… Read Full Review

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★☆☆☆☆

“Liars!”

Written on: 09/04/2015 by Young233 (1 review written)

Gerona airport - girl at the desk was smiling and lying in my face. Payed 3x time more than price guaranteed by 3rd party company. I had to select 1 star, but it deserves no star at all! … Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 07/04/2015 by GenevieveReynolds (1 review written)

Queued for more than 1 hour ( only 4 people in front) tried to charge me for insurance I had already told them I did not want. Over charged for fuel. Got the length of my hire wrong even though I had pre booked. Staff completely useless. I emailed them a complaint and got an out of office reply to 2026! I have now contacted Hertz to complain to them. They are part of the same group. I will never use these again. The staff were very polite but completely useless… Read Full Review

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★☆☆☆☆

“Stay AWAY”

Written on: 07/04/2015 by IhateFirefly (1 review written)

Worse experience in my life. They almost ruined our holidays in Italy. The employee of Firefly in Pisa, did everything in her power to prevent us from getting the car we had booked one month in advance. She was lying to us all the time. She was trying to get us to book another car and pay all over again. We had to argue for one hour, at the end we had to yell which caught the attention of the security manager who came out and order her to give us the car as we were right all the way from the… Read Full Review

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★☆☆☆☆

“STAY AWAY!!!!”

Written on: 30/03/2015

I booked a car at the LAX rental for my 3 day stay in Los Angeles. When I arrived the two sales clerks (one introduced as the manager but later re-canted) tried to do a bait and switch on me. They were the most unprofessional, sleazy, car rental firm I have come across in my 30 years of renting vehicles. STAY AWAY!!… Read Full Review

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★★☆☆☆

“Like everyone says - don't use them!”

Written on: 26/03/2015 by haveigotnewsforyou (1 review written)

We recently hired a car at Nice Airport using Firefly. Instead of operating out of the centralised car rental facility, consisting of multiple car rental Receptions and multi-storey car park, they are operating from a small desk in T2 and an open air car parking lot about 500 yards further on from the normal rental facility. The cars are the most basic models and are well travelled. Don't expect to find any sophistication in terms of audio systems, GPS or indeed comfortable seating. What has… Read Full Review

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★☆☆☆☆

“Firefly.. DO NOT USE!!”

Written on: 16/03/2015 by Nbligh (1 review written)

Worst experience We rented a car from Pisa airport for a trip to Tuscany for my Mums 60th birthday. On the last day as we pulled into a car park smoke started heavily comin out from the bonnet and pink liquid was pouring out underneath. We managed to pull into a space and called roadside assistance number provided. As it was a Saturday no replacement cars were available until Monday, we explained we needed to catch a flight in a few hours, as we were still an hour from the airport they… Read Full Review

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★☆☆☆☆

“Abandoned at Phoenix Sky”

Written on: 13/03/2015 by Heidy235 (1 review written)

Arrived at Phoenix Sky airport at midnight with my reservation confirmation in hand. No one at the counter, locked up and dark. Only a voice recording and no one to even speak with on the phone… Read Full Review

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★★★★★

“This review is to highlight how auto europe are...”

Written on: 09/03/2015 by IzayahSchwartz417 (1 review written)

This review is to highlight how auto europe are ripping off people who book firefly through auto Europe uk.when you take out a booking for car hire you are asked if you would like to take out an extra insurance policy that will cover you for everything. I asked if I would have to pay anything to firefly in Alacante and was advised no. When I arrived I was advised that the insurance I had taken out was not acceptable and that I needed to pay again or have a hold on my credit card. Firefly… Read Full Review

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★☆☆☆☆

“Unreliable and very rude!”

Written on: 06/03/2015 by Johnpeter7 (1 review written)

Firefly Valencia refuses to recognize my mastercard as a credit card (still a 3.3 € as credit card fee charged) and therefore obliged me to take an unsolicited comprehensive insurance of 50 € 4 + 21% VAT was thus € 60.98 in total.When I made my reservation clearly no omnium was requested. This is unacceptable and simply a means to impose an undesirable additional insurance. In addition, they charge me € 7 for standard coverage CDW while this is included as well as € 7 + VAT for the… Read Full Review

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★☆☆☆☆

“Dangerous car, staff don't care”

Written on: 28/02/2015 by egg1980 (2 reviews written)

Not sure where to start with these people really, like all the other reviews I've read here they added extra charges - buyer-be-aware they WILL try to miss-sell expensive insurance policies to you that A) they don't properly explain B) you probably don't need C) they don't advertise prior to you arriving at the desk. Also, check the vehicle very carefully, most of their vehicles are substandard quality and many are just plain dangerous, ours fell into the latter category and when we tried to… Read Full Review

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★☆☆☆☆

“Firefly Duplicity”

Written on: 27/02/2015 by MickFi (1 review written)

I had the misfortune to book a car with Firefly at Munich Airport, through AutoEurope, for a week, beginning Sat 24th Feb 2015. The bill charged to my account bore no relation to the sum agreed. I paid €160.88 in advance for a Hyundai i40 or similar, plus I agreed to pay for a Sat Nav when collecting the car (this was advised to be approx €53.50 per week including VAT). The bill I received was for €435.27 ! The amount I had agreed to pay (€160.88), and paid in advance, was deducted from… Read Full Review

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★☆☆☆☆

“RUN Away”

Written on: 24/02/2015 by AmandaLarkin (1 review written)

Just rented a car in San Antonio TX. Had reservation with Hertz but Firefly offered us a better rate so we thought cool LOve to try new companies. WRONG in this case, bad choice!!!! Got to airport 45 minutes later then my reservation. Went to counter in airport and signed in, right away they push insurance and gas fill up and even offered me an upgrade of car class special hahaha for a price. I declined it all and hopped on shuttle to rental park. BUT once there had to stand in line again… Read Full Review

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★☆☆☆☆

“ ”

Written on: 24/02/2015 by RubiPoole358 (1 review written)

Terrible experience with them. They have one million hidden charges and conveniently do not speak English when you ask them about the mysterious extras… Read Full Review

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★☆☆☆☆

“the worst”

Written on: 16/02/2015 by 24pete (1 review written)

we arrived in vegas and went to the airport rental hub. approach firefly for a 9 day rental,the young man started to talk about insurance as if we were complete idiots and I right away knew this company was a bad they talked the customers ahead of us into letting them fill the car on the return, for $1.20 a gallon ontop of an inflated price, saying things like who has time and what if you spilled gas on the car-WTF. totally walked away… Read Full Review

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