Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Lots of hidden charges”

Written on: 19/09/2016 by abrahamalpolishchuk (1 review written)

Avoid like the plague. Collected at Madrid Airport. I had payed for renters insurance through a third party service. When I arrived at the airport I was informed that I had to pay 30 euros per day for additional insurance through firefly, otherwise my mileage would be limited to 150 kilometers per day. This was not advertized anywhere. I rejected the additional insurance and ended up having to overpay for distance, making this not cheaper than a reputable rental company. I elected to pay… Read Full Review

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★☆☆☆☆

“Unhelpful and rude at Venice Airport”

Written on: 19/09/2016 by AdamABlackie (3 reviews written)

I booked a car at Venice Airport with Firefly, via Holiday Auto's and was 2 and a half hours delayed on pickup. When I arrived I was told that my booking had been cancelled. They had not and still have not sent any communication explaining this decision to me. There were no cars available as they had been let to other people. I was told bluntly that this was my problem and that Firefly were not responsible for finding me another car. I eventually found a car at spot price via Maggiore car… Read Full Review

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★★★★☆

“Firefly Brindisi Airport”

Written on: 19/09/2016

After reading some reviews on Firefly I was really worried that I had made a mistake in booking with them, however, I was completely happy with the service and the car which was clean and mechanically sound. No problems at all. Staff were friendly and courteous. There were just a couple of small issues but nothing to do with the car. Firefly is located about 7 Km from the airport so there is a shuttle service. On arrival at Brindisi Airport there was no sign either inside or outside the… Read Full Review

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★★★★☆

“Know how to rent.”

Written on: 16/09/2016 by Qweeg (1 review written)

Know how to rent! Booking in advance is fine,as long as you always remember to buy the insurance at the counter from firefly. They are a Hertz company and they have the same conditions. But if you book in advance through Rentalcars.com, for example, never buy any insurance from the online broker. Get insurance at the counter and you'll always win. I was early to pick up and they had no cars. The attendant gave me the higher class vehicle. This was during the off season, so not much off a… Read Full Review

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★☆☆☆☆

“Bunch of stammers, bullies”

Written on: 14/09/2016 by RonnieMcAllister (1 review written)

Staff and customer support is pathetic, unsympathetic and ready to skim you for every single penny they can. They will get rid of you very quickly when handing over the car, after of course misleading you into buying all sort of extras. On return, they will be sherlockholms, trying to blame you for minor things that are impossible to be screened at hire time. Goal is simple, make some extra money out of you, the milking cow… Read Full Review

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★★★★★

“Reliable car, professional and knowledgeable staff”

Written on: 13/09/2016 by Segolkeith (1 review written)

This was a very pleasant experience. We collected a small fiat from Marseille airport and everything went smoothly. The whole process did not take long and they advised us very well up to every detail such as where to fill up the tank before bringing it back? We were happily surprised the car was as new. Beware if you book online do not buy the extra insurance for £20 as it is not a good deal, book it instead at the office you collect the car from as it covers much more. I wished I had known… Read Full Review

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★☆☆☆☆

“4 hour Wait”

Written on: 11/09/2016

Pre booked car and arrived at the Firefly desks the Barcelona Airport T2 on 3rd Sept 2016 only to find 47 other would be car hirers before me, 47 people!! Had to wait 4 hrs before I got the car! The poor staff were over whelmed, not their fault, but a 4 hr wait is totally unacceptable!!! Poor customers are of course once again the victim! Tried Firefly customer service and they passed the buck! Nothing new there! What dreadful Firefly management, what were you thinking? You must have… Read Full Review

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★☆☆☆☆

“Forsøg på fup og svindel”

Written on: 29/08/2016 by Boeje (1 review written)

Lejede en bil hjemmefra ved Firefly via internettet, som de skrev, hvis jeg udfyldte alle data , så ville det gå meget rigtig ved udleveringen: Ankom klokken. 0045 efter aftale, men der gik 2 timer før jeg fik en bulet bil med 7-8 skader ,som var indtegnet på det grønne kontrakt. Hjemmefra havde jeg undersøgt firmaet uha det var ikke godt med så mange dårlige anmeldelser , så jeg tegnede en fuld extra forsikring også hjemmefra, så der ikke skulle blive noget ved afleveringen af… Read Full Review

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★☆☆☆☆

“Questionable Practice!”

Written on: 21/08/2016 by Tatuml279 (1 review written)

Hired a car from Firefly for three days. Uneventful trip. When I returned the car, the Firefly rep moved quickly to the rear of the car (too quickly in my opinion!) and proceeded to point out a scratch above the number plate approximately 5 cms in length. He then "checked" hire records and said that the scratch was not there on the three previous occasions the car had been hired. I was certain that the car had not been a collision during my hire period. He then charged £490 for repair and £30… Read Full Review

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★☆☆☆☆

“They did not aply to e mails asking for more...”

Written on: 15/08/2016 by horxe25 (1 review written)

They did not aply to e mails asking for more information. Is defintly the worst company i have ever booked­ a car. They charged me fuel but i returned the­ car full. They told me that their staff noticed that the car was not full. I done a payment of at the­ time i booked the car and they did not calculated in my final invoice. This company just take extra money from any customer… Read Full Review

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★☆☆☆☆

“Daylight Robbery”

Written on: 15/08/2016

We paid a deposit before we flew and were supposed to pay £40 when we got to France and I got charge £130 because I don't have a credit card. I also got charged Full to Empty when they knew I was only doing 100 miles. All the customers standing next to me when up in arms and also being charged 3 times when they were told before they left!!! It's daylight robbery and nobody is doing anything about it. They were rude about people when they left and made comments behind their back. They didn't… Read Full Review

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★☆☆☆☆

“Do not use this company!!! ”

Written on: 13/08/2016 by Hahnyj346 (1 review written)

Do not use the car rental company firefly ! I booked them through doyouspain and thought I was getting a good deal. I rang beforehand ( had to ring numerous times for days before finally getting through to someone) to confirm that if I took out insurance with the that there would be no hold or deposits on my account. I was assured that there would not be anything held and confirmed that at airport check in. But low and behold three days later when I checked my account they had held money on my… Read Full Review

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★☆☆☆☆

“Has anyone got anywhere with their emails? When we...”

Written on: 13/08/2016 by McCrackenfg230 (1 review written)

Has anyone got anywhere with their emails? When we arrived there was an enormous que. they baffled us with some extra refundable charge of £258. We went with it as the kids were fed up and there were so many others waiting. On return of the vehicle we refuelled and took it back. They informed us we would receive the extra charge would be refunded with 1-3 days. 10 days later we haven't seen any of our money or had a response from them… Read Full Review

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★☆☆☆☆

“HIDDEN TAXES. NEVER EVER USE FIREFLY ALL OVER THE WORLD”

Written on: 10/08/2016 by Scott481 (1 review written)

Extra charges not seen initially. Huge deposit. Veeery bad service and for sure it an unserstanding between them and rentalcars.com. Trust me, I did it in Barcelona and I will never do it again I hope this company will be banckrupt and out from the market as soon as possible so many people in this world will save some money… Read Full Review

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★☆☆☆☆

“terrible service - hidden charges - avoid at all costs”

Written on: 09/08/2016 by BernardAlexander248 (1 review written)

terrible service - hidden charges - avoid at all costs we booked a vehicle for 1 week in spain at our UK travel agent and paid £186. when we arrived in spain we waited 40 minutes to be served, then told we had to pay an advance fuel charge, but this would be proportionally be refunded when the vehicle returned. When we returned the vehicle we received a service charge of 24.50 euro to refuel the vehicle, plus a 80euro miscellaneous charge for 'special cleaning' of a small amount of sand… Read Full Review

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★☆☆☆☆

“insurance manipulation”

Written on: 09/08/2016 by RoderickMcCann270 (1 review written)

despite having refused additional insurance at the desk and being told that jet2 insurance was no good i was asked to sign a form which was described as petrol policy aggreement, which i did. it now transpires that despite my explicit instructions i was 'signed up' to their insurance. i was in effect mislead. no wonder the carwasnt inspected on return--it may have shown up!!!!!! dodgy in the extreme-dont use this company!!!!… Read Full Review

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★☆☆☆☆

“BEWARE! Charged for damage that was not there. RIP OFF”

Written on: 04/08/2016 by timk40 (1 review written)

I Hired a car from them for 2 weeks in July. I had pre paid for it a few weeks before I went then I read some bad reviews about them so was very wary. I picked up a almost brand car (450km on the clock) with no problems. I returned the car in the same condition as I picked it up and took lots of photos because of the reviews I had read. When I returned home they had charged my credit card an extra £403!! Tried to contact customer services several times by but no reply. Managed to contact the… Read Full Review

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★☆☆☆☆

“DO NOT USE EVER!”

Written on: 02/08/2016 by 109Hurst (1 review written)

The worst service I have ever received. Firefly try to take money at every opportunity. We delivered our car back to the airport at 10pm, and there was no one to receive us as the offices had already shut for the evening. We put the keys into the box to return the car and left for our flight. The next day we are stung with a £300 bill, claiming "damages" to the car. Not only did they not explain on the form what these damages were, more importantly there were zero damages at all on the… Read Full Review

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★☆☆☆☆

“never again”

Written on: 01/08/2016 by fferyllydd50 (1 review written)

wish I`d read these reviews before booking with them. paid 140 euros for 5 days hire in Malaga, took out extra insurance of 60 euros to cover excess. when I came to pick up car, I was told that the excess insurance was null and void, I could only have the car if I took out their insurance, another 110 euros. car was dirty and had more dents than a dodgem car ! got home after holiday to find out they had taken a further £180 off my debit card. don`t touch this company with a barge pole, and… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 27/07/2016 by ElvisDoyle318 (1 review written)

Firefly are based in a trailer in a car park away from the main area of Nice airport. Dodgy straight away. Spent an hour arguing with them about the fact that they didn't have my booking but made up one there on the spot and also saying that the super excess refund that vehicle rent, a partner company, provided was null and void as they did not own the car and couldn't offer insurance on it. I had paid £119 online, but this was disregarded and ended up paying 540 euros for the two week car… Read Full Review

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