Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Absolutely Terrible - Avoid”

Written on: 31/07/2014 by veyunhappy68 (1 review written)

i urge you... do not use this company. I rented a car on line through rentalcars.com and wound up with a car from Firefly at Alicante airport Spain. They are deceptive merchants that make you buy extra insurance at the collection point (in my case 56 euros) or tell you they must take your credit card details and a 700 euro deposit. There were 2 other customers having the same argument with other members of staff. The desk staff are rude and aggressive and treat you like an idiot. The staff i… Read Full Review

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★☆☆☆☆

“AVOID FIREFLY”

Written on: 31/07/2014

We booked and paid for a group C car (VW Golf or equivalent) from the UK several months before we travelled to Faro Airport in July 2014. When we arrived we were given a Mercedes van instead!! Fortunately we were able to change it for another car (Saab with 80,000 km on the clock). My brother arrived 24hrs later and his family (who had also booked a group C car) were given a Ford Transit minibus with 93,000 km on the clock, a huge bash in the roof, and in a general state of dilapidation… Read Full Review

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★☆☆☆☆

“First time and never again”

Written on: 31/07/2014 by Selracha (1 review written)

Rented a car from Firefly in Denver. The car was an Altima with 54000 miles, it was extremely dirty inside and smelled like someone had lived in it for awhile. Three tires were over inflated by 8 lbs and one was leaking air fast. Had to stop in Tire Center to check the leaking tire. After removing the tire from the rim we discovered that the lip of the tire that seals on the rim was damaged. It was missing a large piece of rubber. The tire was previously reinstalled on the rim with this damage… Read Full Review

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★☆☆☆☆

“Very bad”

Written on: 31/07/2014 by FelicityMcPherson222 (1 review written)

This is an unserious company, do yourself a favour and stay away from them… Read Full Review

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★☆☆☆☆

“Never again.”

Written on: 31/07/2014

We were allocated a firefly car via a car hire search engine, the price being very competitive. However the car we were allocated at Pisa airport was in a poor state of repair, the spare tyre had been fitted but not replaced and the other tyres were bald. We rejected the car and with bad grace were offered an alternative. This car had better tyres but the gearbox was on its last legs and it had 120000km on the clock. We spent the whole holiday waiting for it to break down, which luckily it… Read Full Review

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★☆☆☆☆

“Something going on between Holidayautos and Firefly at...”

Written on: 30/07/2014 by cfm999 (1 review written)

Something going on between Holidayautos and Firefly at Barcelona airport. Rented a car for 2 days with the added zero excess insurance to be supplied by Firefly. When I picked up the car told they needed my credit car details to cover fuel but if car was returned full this would be credited back to my account. In fact they added several extras without explaining including another zero excess policy for 7 days (even though rental was for 2). . . what happened to explaining/initialling changes on… Read Full Review

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★☆☆☆☆

“Full of hidden charges”

Written on: 30/07/2014 by jtelevision (2 reviews written)

When we arrived at the rental station Firefly came up with a whole list of additional charges we had to pay when I had already pre-payed for my booking including additional clenaing fee, refueling charge (even if you return the car with full petrol they still charge you - I guess that's for them looking at the fuel gauge), "fast return" charge. I rent cars all the time and have never encountered any of these underhanded fees before. We didn't really have a choice but to take their car but… Read Full Review

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★☆☆☆☆

“Charged £ 154.00 for Car Breakdown”

Written on: 30/07/2014 by Peterc23 (1 review written)

Rome Ciampino June 2014 Firefly Car Hire - Hired a car with 134,000kms on the clock. Should have known really that it would not last the trip and it duly obliged breaking down on a motorway a day later. The recovery took 2 hours. Never saw the car again a replacement was provided under a Hertz scheme. Had to pay 40 euros for taxi fare to hotel which has so far not been refunded. BUT Just had my credit card bill for the month to find a £154.00 charge on there. 5 items 1 Vehicle Recovery… Read Full Review

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★☆☆☆☆

“Worst Experience Ever”

Written on: 29/07/2014

DO NOT USE THIS COMPANY! They have the worst customer service I have ever experienced. I understand that sometimes things go wrong, like our rental car breaking down. However, the way that they handled it was awful. They never answer their phones so don't even bother trying to get a hold of them. Plus the manager there told me that I could call corporate to try to get a discount since our rental car was rendered useless. When I called corporate, they said that they couldn't discount my bill… Read Full Review

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★☆☆☆☆

“rip off ”

Written on: 29/07/2014 by 1950Davies (1 review written)

Booked through ryanair / Hertz for Reus airport paid £127 up from for the hire, charged an extra 191 euros on collection for insurance and fuel, did not want extra SCDW insurance but TOLD no breakdown assistance if did not pay. Only used half a tank of fuel guess will not get anything back for that. DO NOT book an hire car through the RYANAIR website, said HERTZ but got firefly worst rip off company I have come across.Hired many cars before never anything this bad. Do not use… Read Full Review

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★☆☆☆☆

“Don't go near them”

Written on: 29/07/2014 by ClarissaMcCulloch (1 review written)

Words cannot express to you how important it is NOT to book with this company. Your safety should always come before cost. The cars all look as though they have been in several accidents, high mileage, bald tyres,filthy....need I go. We had two small children and I did not want to drive with them in the Fiesta we were given. Staff were completely unhelpful and rude.....worst start I have ever had to a holiday. Pay the extra and go with a reputable company… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 28/07/2014 by Redseajoe (1 review written)

Booked a car through Economy car rentals to be picked up at Faro airport, as soon as we arrived to collect our vehicle we were greeted by lots of angry customers complaining at the desks about the cars they had been allocated. We booked a group C vehicle and were told that this wasn't available, either take a smaller car or a minibus for the same price, we weren't happy but settled for the minibus, the next shock was that they charged you for a full tank of fuel whether you used it or not… Read Full Review

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★☆☆☆☆

“No car”

Written on: 25/07/2014 by 61Cannon (1 review written)

Called and told them my flight to Vegas was late and was told it was not a problem. Got to the counter and the lady at Firefly said she was closing to go to The Dollar counter and they would take care of me. Waited 45 minutes before calling Firefly's 800 number to tell them no one had shown up at the counter yet. Was advised to wait. Two hours later, when my turn came I was told Firefly was out of cars and Dollar Rental would get me one. It cost me more money to rent and instead of a $200… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM - PAY EXTRA FOR ON AIRPORT CAR HIRE”

Written on: 25/07/2014

I booked this a few days before my trip - the shabby office is off airport and instructions for bus stop were rubbish. Spent 1 1/2 hours asking various people and searching in scorching heat for bus stop number 10. We eventually saw a small people carrier (with a badly peeling transfer) stop briefly near bus stop 8 and speed off. We could not cross the busy road with the bags to flag it down. Called numbers on instructions twice - no answer. We waited another 20 minutes - it finally arrived… Read Full Review

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★☆☆☆☆

“They took £411.93 off me and refused to give me a car!”

Written on: 24/07/2014 by czWright175 (1 review written)

Having reserved a car, and paid for it, they refused to give me the car because my husband was the lead driver and didn't have a credit card, even though I had my driving licence and credit card. He offered his debit card, but they wanted a credit card with his name on. It all boiled down to an admin error on my part even though we were both listed as drivers! They refused to reimburse me and said that if I paid them another £1100, I could have the car!!! I was disgusted, so walked away. The… Read Full Review

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★★★★☆

“Pisa: We put a dent in the car, they were very helpful”

Written on: 24/07/2014 by 133Temple (1 review written)

As young drivers (who had to pay a young driver excess) these guys were the cheapest, we also had a free second driver which was very useful. Arrived at Pisa Airport and there was a very short queue at the desk, the people on the desk were helpful, explained everything we needed to know. Contract said to return the tank full, they told us to only return half full as we were being given the car half full (they wrote all this on the paperwork so there would be no disputes later). We checked… Read Full Review

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★☆☆☆☆

“Warning!!”

Written on: 23/07/2014 by grbonn (1 review written)

I booked a rental car with Firefly in the Orlando airport from June 24 to July 3. When we arrived at the counter, the representative gathered our information, then said that since we had booked online we could upgrade our vehicle for 9.99 a day, we declined, since, I knew could have upgraded for less than 4.00 a day. Then he said my insurance did not cover rental cars. I was sure it did, but I did not have my rental car policy with me and he insisted that I had to purchase insurance, I did so… Read Full Review

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★☆☆☆☆

“Very poor cars”

Written on: 23/07/2014 by greenstat (1 review written)

I was given a car from Firefly in poor condition and there was no alternative vehicle offered so I either had to take it or be stranded. Complained to Atlas choice the brokers, when I discovered that there were no pads on the breaks. Atlas choice took a month to come back to me with the response of, "All our cars are in drivable condition and if you did not like it you should have refused the car". A company that does not know what customer service is, do not use them!… Read Full Review

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★★★★☆

“Satisfied”

Written on: 23/07/2014 by 2arockfield (1 review written)

I rented from Firefly, last May, at Milan Linate Airport. I was very well received at their airport reception, the car was ready and well presented. I returned the car one week later, having had trouble-free driving and the car was checked and accepted without any problems… Read Full Review

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★☆☆☆☆

“Avoid Firefly”

Written on: 22/07/2014 by crailj (1 review written)

Booked online for a 1 week hire in France via Holiday Autos with Firefly - worst hire car experience ever. On pickup at Nice Airport was informed of an additional standard admin fee as well as an additional charge if the interior of the car needed hoovering upon return. Car was covered in dents and scrapes. During the hire period credit card charged £206. On drop-off asked Firefly personnel to check vehicle to acknowledge a full tank of fuel and a clean interior - they refused to look at car… Read Full Review

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