Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Charged twice”

Written on: 27/04/2016 by vivian8 (1 review written)

Clients beware, this company charge in the UK, then charge you again at the airport, you think you're getting a good deal, but it turns out FAR more expensive than other car hire companies. We paid £51.82, for 4 days car hire, when we arrived at the airport, when it was too late to cancel, we were charged an additional 144.79 euros. My sister, who I recommended the same car hire company to, also had exactly the same problem, paid in the UK and charged at Alicante airport 132.79 euros. Think… Read Full Review

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★★★★☆

“Good efficient service.”

Written on: 22/04/2016 by jqJordan498 (1 review written)

Hired a car at Barcelona airport for 5 days for £35. I used a UK based insurer to cover the excess for £7. Was only a short wait at airport to sort out paperwork. Car was a Skoda Octavia 30.000 km on clock and in good condition, only a few light scratches. Warning.. these cars will not start without the clutch being depressed.. Wish i'd have known that beforehand. Dropping the car off was quick and easy. Will certainly use Firefly again… Read Full Review

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★☆☆☆☆

“2 Hour queue and a 40 euro fee for arriving after midnight”

Written on: 18/04/2016 by baldrock (2 reviews written)

Making customers wait for over 2 hours to be served is inhumane at best. The waiting time for a car is longer than the actual flight to Alicante. They only had 3 staff serving and then 1 staff member decided to go home even though the queue was still enormous. This rental company used to be my 1st choice. Now I would rather pay a bit extra to avoid having to queue for over 2 hours. I also think the 40 euro charge for arriving after midnight is a disgrace. Especially telling me this after… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 16/04/2016 by qmPatterson437 (1 review written)

Beware charges were put on my card without any expaination ! Firefly do not answer e-mails . They didn't have the vehicle I ordered and paid for and the agent could not speak English… Read Full Review

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★☆☆☆☆

“VERY BAD COMPANY!”

Written on: 06/04/2016 by Howard143 (1 review written)

Rented through Firefly, traveling to Denver CO. Got there, was informed that there would be a hold on my credit card for twice the quoted amount, told us that the additional hold would be freed 24 hours after car was returned. Something we should have been made aware of before arriving at the counter to pick up the car for the week. The guy at the counter was condescending and arrogant. A week after returning home, there was an additional $42 taken out of my account, called a "platepass" fee or… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 30/03/2016 by rogerrgroodlesgriffin (1 review written)

USED THEM LAST WEEK IN MALAGA WHEN WE WAS INFORMED THAT WE HAD TO PAY THE INSURANCE AS WE DID NOT HAVE A CREDIT CARD IN THE NAME OF THE DRIVER, WAS SOMETHING THAT WE HAVE OVER LOOKED, HOWEVER WAS ADVISED THAT THE CHARGE WAS 140 EURO, WE HAVE BEEN CHARGED 207 EURO & NOT BEEN REIMBURSED THE 60 EURO THAT WE WAS ADVISED WHEN BE RETURNED WHEN WE RETURNED THE CAR WITH A FULL TANK OF PETROL, OVERALL THIS HIRE HAS COST US £220. WONT BE USING THIS COMPANY AGAIN, MUCH CHEAPER & BETTER COMPANIES OUT… Read Full Review

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★☆☆☆☆

“Fuel Rip Off”

Written on: 26/03/2016

In December my family arrived at Alicante Airport from Sydney, Australia. My son in law only had a debit card which was unacceptable so I used my credit card to pay for the hire. I also paid £100 deposit for the fuel, on the instruction that the money would be refunded when the car was returned with a full tank. The car was returned at the end of the hire with a full tank. The car was returned at 06:00 and the keys put in a return key box along with the hire paperwork as per the written… Read Full Review

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★☆☆☆☆

“Get worse than you pay for”

Written on: 26/03/2016 by 47Rooney (1 review written)

Expedia touted $8 per day no limitations. What they failed to tell you was that for 7 days you only get 35 free miles. By the time we upgraded to unlimited miles it was the same cost as the SFO on premise car rental companies. Since we had waited ages for a shuttle and were now thirty minutes from the airport we decided to go ahead. Big mistake. The car was a used Hertz rental. The keyless start failed to work 80% of the time. The car handled like a 40 foot boat wallowing from side to side… Read Full Review

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★☆☆☆☆

“WARNING – FIREFLY IS CHEAP BUT YOU WILL PAY”

Written on: 15/03/2016

We arrived at Firefly Malaga to long queues. We then had to wait in a queue for an hour and a half behind the other angry customers. When we finally were seen we were told that 2 staff were off, leaving one staff member to deal with a lot of people. While a short wait is normal, we felt that this very long wait was completely unacceptable. We had been pleased to arrive in daylight, but by the time we got the car it was dark. When hiring the car we were asked if we wanted extra excess… Read Full Review

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★★☆☆☆

“Another problem/headache from Spanish Car Hire Companies?”

Written on: 08/03/2016 by BJF123 (3 reviews written)

Just picked a car up from Murcia Airport from Firefly. After declining their exorbitant car insurance.(as I have my own cover from a UK Company) I was informed that all I was covered for was for 3rd Party insurance. I was then told that the car hire did not even cover roadside assistance in any form. I asked the Firefly representative what would happen if I drove say a kilometer from the airport and the car broke down through no fault of mine. I quoted perhaps an engine fault, an electrical… Read Full Review

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★☆☆☆☆

“Crooked”

Written on: 05/03/2016 by Connolly117 (1 review written)

I used firefly in Bologna. Advertised price was 40 euros. Actual charges in the end were over 600 Euros, due in part to fees related to processing a couple of bus lane fines and other dishonest charges. Nonetheless, I would strongly advise avoiding Firefly, they lure you in with a low price that they have no intention of honouring, then tack on exorbitant fees to make it financially workable. If you're reading this now having just booked a flight and tacked on car hire with Firefly through one… Read Full Review

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★☆☆☆☆

“Firefly Car Rental Malaga Costumer Service”

Written on: 27/02/2016 by Brandong217 (1 review written)

Not only Firefly Car Rental has changed its policy so that now all scratches over 1.5cm are accountable for, but if you try to call them, they answer the phone and then leave you hanging there forever! I have been trying to contact them a whole morning and I always had to put the phone down every time after over 15 minutes of listening to Spanish girls talking in the background. This is just such a poor costumer service and there is no other way to communicate. Especially since the MAIN… Read Full Review

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★★★★★

“Firefly, surprisingly friendly and problem free!”

Written on: 25/02/2016 by 275Hess (1 review written)

When I decided on Firefly car rental at Alicante airport last autumn I couldn't find any bad reviews online, a week before we went there I could find nothing but... So it was with a heavy heart we walked to their hire desk, ready for the usual crappy service and lots of problems. We put on our happiest friendly smiles and all went well! Everybody at Firefly was very friendly, everything went smooth and we got a Fiat 500 when we'd payed for their cheapest car (they were the cheapest I could find… Read Full Review

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★☆☆☆☆

“Given faulty car!”

Written on: 25/02/2016 by ygMacKay116 (1 review written)

Arrived at Malaga airport and had to wait over an hour to be served, ( it's February, imagine how bad it would be in the summer!) When I was served she told me that petrol would be 85 euros ( outrageous) and then that the insurance that I had already purchased was not sufficient and that I'd have to pay 400 euros for a tow truck if I needed one. By this point I had had enough and decline the additional insurance which was 41 euros. The following day, the car suddenly stopped working in the… Read Full Review

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★☆☆☆☆

“Doesn't honor price on reservation”

Written on: 22/02/2016 by fqJohnson238 (1 review written)

Our firefly reservation was for $49.35 total for 3 days with 15 miles included. This was fine for us because the hotel was 3 miles away and we only planned to drive there and back. When we got to the desk they were trying to charge us $83 because they said we would need more miles and were estimating the number of miles we would use to be 160 miles. I told them I didn't need more than the included 15 miles and didn't want to pay the extra 33+dollars. We ended up leaving the counter without a… Read Full Review

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★☆☆☆☆

“Car Rental robbery !!!”

Written on: 22/02/2016 by Ken100 (6 reviews written)

I recently had the unfortunate experience with Firefly Car Rentals at Alicante Airport. I had booked a hire car through Rentalcars.com. I paid for full cover with Rentalcars.com in the U.K. who the original booking was with. However after arriving to collect the car at Alicante Airport I signed the contract for the car with Firefly Car Rentals and when I checked my bank statement Firefly had charged me an extra £102.42 for extra cover. After questioning this with Rentalcars.com I was informed… Read Full Review

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★☆☆☆☆

“Sham and total nightmare DONT USE THEM”

Written on: 18/02/2016 by Johnjwesley (1 review written)

Booked 3 days car hire in January from Alicante airport in Spain via www.moneysupermarket.com travel, car hire, entered dates and times then searched. Brings up list of all available cars in price order. I scrolled down looking for fuel FULL TO FULL. then selected Firefly as clearly said FULL TO FULL. took me to their website placed booking. On arrival at airport desk was told not FULL TO FULL at that price. I stated I always book FULLTO FULL never book anything else, won't book anything else… Read Full Review

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★★☆☆☆

“Charged for Florida Pass when I specifically declined”

Written on: 08/02/2016 by ouWalker349 (1 review written)

I am a very seasoned traveler and i knew I would not be paying any tolls on my planned trip in Southern FL.I specifically requested that they delete the extra charge for this service the day I rented the car.When I saw the automatic transponder in the vehicle an hour later I immediately called Firefly and asked about it.They replied that it "had been disconnected". A week after I turned in the card I noticed a$26 charge for the 'automatic toll pay" feature. I disputed this and after 45… Read Full Review

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★☆☆☆☆

“CHARGED TWICE AVOID - ”

Written on: 04/02/2016 by Richards306 (1 review written)

AVOID AVOID AVOID Booked and Paid in full on-line we were aware of additional charges Petrol/Sat Nav etc which would be charged at time of collection - When we collected the Car we were asked for VISA for Petrol charges. TWe were charged over €250! We were not aware till we arrived home 2 weeks later saw our VISA Statment. Further investigation We were apparently charged for Optional Coverages i.e. Super-CDW which apparently they offered us at the pick-up, which we apparently Accepted some… Read Full Review

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★☆☆☆☆

“Be warned about staff tactics to get you to pay extra”

Written on: 15/01/2016 by AllenDoherty (1 review written)

BE WARNED ABOUT TACTICS USED - We have used this company once and our friends have used them also. Both of us obtained the extra platinum insurance from 'Do You Spain' as advised. Our friends were told they had to take out their insurance or couldn't take the car which they were intimidated into taking. On our visit we declined to take and told ok just sign for the car. Stupidly signed and turned out agreed for their insurance also. After numerous e-mails and phone calls with Firefly and Do You… Read Full Review

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