Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“Ripped off by check-in girl.”

Written on: 26/05/2015 by Derango (1 review written)

I always have my own insurance and ensure that I make this known however she had unknown to me ticked accepted to all their coverage rates. When I received my card statement the amount they had deducted was more than the rental cost. BE CAREFUL AND READ THE SMALL PRINT WHEN HIRING FROM THIS COMPANY. … Read Full Review

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★☆☆☆☆

“WARNING STAY AWAY FROM THEM”

Written on: 23/05/2015 by papagr (1 review written)

I am 62 years old and in the past I have, several times, rent cars for my movements, both at home and abroad with ease. More often rented through HERTZ company and stay completely satisfied. Unfortunately during my recent visit to Spain, I booked the FIREFLY company through RYANAIR a car for 4 days at the price of 41, 47e, including insurance and taxes, as referred to in CONFIRMATION NUMBER they have sent to me. When, the evening of 18/05/2015 arrived at the airport of GIRONA, I went to the… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 17/05/2015 by Naneke (1 review written)

Very bad Assistance; loosing time (more than 1 hour!), final price much too expensive -… Read Full Review

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★☆☆☆☆

“Never use Firefly. Will rip you off”

Written on: 15/05/2015 by PranavGibson488 (1 review written)

We have been disappointed with the car hire through Thomas Cook with Firefly in Spain who over charged us when collecting the car to include service charges and other fees that are compulsory to them. It felt more like a ransom. They also failed to provide us with an infant seat pre-ordered putting my 5 months baby at risk. Never book again with Thomas Cook. They lack transparency, care and quality of service. Negligent in every aspect… Read Full Review

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★★★★★

“Burning Bright with Firefly”

Written on: 14/05/2015 by moraira68 (1 review written)

I have been travelling to Spain for 20years,and each year have hired a rental car so I new what to expect.So this year for the first time I decided to book with firefly,some good and bad reviews.I booked a Nissan Micra for 13 euros for 6days it had 14230 on the clock.The staff spoke good English at the desk and were most helpful. My review starts on the return to the airport, the car was checked over and I got a receipt for unused fuel and then left to catch our flight.I then realised I had… Read Full Review

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★☆☆☆☆

“Belated credit card deduction”

Written on: 07/05/2015 by DavidJones121 (1 review written)

I went to Portugal from 5/7/2014 to 12/07/2014 & hired a cer with firefly I paid all the fees due last year including road tolls and was left bewildered by a letter/bill all in Portugese that arrived this week dated 20/04/2014 for 8.70 Euros for ... Toll fees the deduction has been made from my credit card which I have not changed since last year. this is only a small fee but it shows the type of people you are dealing with here. It may be worth other people who have used this company to block… Read Full Review

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★☆☆☆☆

“Borderline criminal service”

Written on: 04/05/2015 by alpernhen (1 review written)

I rented a car and got very few details suggesting that the quote was a simple one. When I got to their office I was told the price was only for the car, and more than twice this much was for the services. By the time I got the car, the price jumped to over 6 times what I was initially told I would pay. When I returned the car I was told everything was fine and was sent on my way, but two months later, without any warning, I was charged 80 euros (!) more, without even a warning. This company… Read Full Review

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★☆☆☆☆

“worst ever car hire experience”

Written on: 01/05/2015 by toondog374 (2 reviews written)

I hired indirectly through holidays auto who normally give me avis but this time i ended up with firefly. Incredibly you cant que at the desk you have to get a ticket. The delay was about 40 mins. Delays mostly caused by irrate customers. They got me with fees straight away charging 40 euro late arrival which was a first for me, as by the time i waited it was after midnight. I booked a opel corsa or equivalent but ended up with a fiat panda. Not quite the same but was told on complaining… Read Full Review

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★☆☆☆☆

“Not honoring confirmation of auto or price”

Written on: 20/04/2015 by Janelleq174 (1 review written)

Had reserved a midsize auto at firefly in Las Vegas was told they would be closed at my arrival time and to pick up vehicle at dollar rental as it is there sister Co. Went to dollar rental they would not honor my confirmation price or vehicle type. firefly confirmation price 209.00 for a midsize auto dollar charged 290.00 for a compact vehicle… Read Full Review

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★★★★★

“Great Experience, Great Vehicle”

Written on: 18/04/2015 by Danellen (1 review written)

After reading the reviews, I was concerned despite the low prices offered for a Firefly car rental through Priceline.com. Decided I would take a chance and reserved a full size car in Orlando for two days at $20/day ($59 total for the two days with taxes and fees). When I arrived at the counter inside the Orlando airport, there was only one person ahead of me in line. Two minutes later, I was being served. I was asked whether I wanted to purchase insurance or the fuel option. I declined both… Read Full Review

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★★☆☆☆

“Dont use FireFly”

Written on: 18/04/2015

Long queues collection of car, no one was taking the car when it is removed and charged to insurance even if I did not take it = please read carefully before you sign… Read Full Review

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★☆☆☆☆

“Not Quite Gansters. Close to politicians. ”

Written on: 16/04/2015 by RupertC (1 review written)

Hired Care at Malaga Airport. Fuel policy is ' We will charge you to refill the car with fuelon return ' Bring it back empty you think! It is difficult to judge so I always return with a visible 'Some in the tank' I did not receive a final account at the desk on returning the car. "Just leave the keys there " Big mistake by me. Please ensure you ask for the account and know what you are paying. Even then I bet you get charged more. I had hired a small (Vauxhaul Corsa) Opel, which to… Read Full Review

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★☆☆☆☆

“RIP OFF. AVOID THIS COMPANY”

Written on: 13/04/2015 by 52Cahill (1 review written)

Hired a car last year with firefly and thought it was a good deal until you drop the car off and end up being charged a lot extra on your credit card. That said I ended up booking with them again without knowing through travel supermarket. Again good deal but when dropping the car off we get stung for another140 euros. NOT HAPPY. Will be DEFINATELY AVOIDING THIS COMPANY. ABSOLUTELY SHOCKING SERVICE AND A BIG RIP OFF!!… Read Full Review

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★☆☆☆☆

“Dreadful, Dreadful, Dreadful!”

Written on: 11/04/2015 by CharleeKoenig136 (1 review written)

I couldn't give zero! Avoid this company, they will overcharge you in any way possible. You have been warned. All the comments seem to say the same, so you have no excuse. This company will disappear soon (partly because they will get no repeat business), and be reborn under a new name. Avoid like the plague!… Read Full Review

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★☆☆☆☆

“Liars!”

Written on: 09/04/2015 by Young233 (1 review written)

Gerona airport - girl at the desk was smiling and lying in my face. Payed 3x time more than price guaranteed by 3rd party company. I had to select 1 star, but it deserves no star at all! … Read Full Review

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Fireflycarrental's Comment

Written on: 30/04/2015

Sorry to see your comment. Unfortunately Firefly often gets the blame for misguided information they received when booking through third party sites as this is not as comprehensive as the info we provide to customers booking direct. Despite our efforts, we have little control over what information third parties relay to our customers but we do pass on comments like these to them if we know which website was at fault.

Firefly Car Rental.

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★☆☆☆☆

“Avoid at all costs”

Written on: 07/04/2015 by GenevieveReynolds (1 review written)

Queued for more than 1 hour ( only 4 people in front) tried to charge me for insurance I had already told them I did not want. Over charged for fuel. Got the length of my hire wrong even though I had pre booked. Staff completely useless. I emailed them a complaint and got an out of office reply to 2026! I have now contacted Hertz to complain to them. They are part of the same group. I will never use these again. The staff were very polite but completely useless… Read Full Review

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★☆☆☆☆

“Stay AWAY”

Written on: 07/04/2015 by IhateFirefly (1 review written)

Worse experience in my life. They almost ruined our holidays in Italy. The employee of Firefly in Pisa, did everything in her power to prevent us from getting the car we had booked one month in advance. She was lying to us all the time. She was trying to get us to book another car and pay all over again. We had to argue for one hour, at the end we had to yell which caught the attention of the security manager who came out and order her to give us the car as we were right all the way from the… Read Full Review

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★☆☆☆☆

“STAY AWAY!!!!”

Written on: 30/03/2015

I booked a car at the LAX rental for my 3 day stay in Los Angeles. When I arrived the two sales clerks (one introduced as the manager but later re-canted) tried to do a bait and switch on me. They were the most unprofessional, sleazy, car rental firm I have come across in my 30 years of renting vehicles. STAY AWAY!!… Read Full Review

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★★☆☆☆

“Like everyone says - don't use them!”

Written on: 26/03/2015 by haveigotnewsforyou (1 review written)

We recently hired a car at Nice Airport using Firefly. Instead of operating out of the centralised car rental facility, consisting of multiple car rental Receptions and multi-storey car park, they are operating from a small desk in T2 and an open air car parking lot about 500 yards further on from the normal rental facility. The cars are the most basic models and are well travelled. Don't expect to find any sophistication in terms of audio systems, GPS or indeed comfortable seating. What has… Read Full Review

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★☆☆☆☆

“Firefly.. DO NOT USE!!”

Written on: 16/03/2015 by Nbligh (1 review written)

Worst experience We rented a car from Pisa airport for a trip to Tuscany for my Mums 60th birthday. On the last day as we pulled into a car park smoke started heavily comin out from the bonnet and pink liquid was pouring out underneath. We managed to pull into a space and called roadside assistance number provided. As it was a Saturday no replacement cars were available until Monday, we explained we needed to catch a flight in a few hours, as we were still an hour from the airport they… Read Full Review

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