Another problem/headache from Spanish Car Hire Companies?

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Firefly Car Rental
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

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BJF123's review of Firefly Car Rental

“Another problem/headache from Spanish Car Hire Companies?”

★★☆☆☆

written by BJF123 on 08/03/2016

Just picked a car up from Murcia Airport from Firefly. After declining their exorbitant car insurance.(as I have my own cover from a UK Company) I was informed that all I was covered for was for 3rd Party insurance. I was then told that the car hire did not even cover roadside assistance in any form. I asked the Firefly representative what would happen if I drove say a kilometer from the airport and the car broke down through no fault of mine. I quoted perhaps an engine fault, an electrical fault etc in other words a maintenance problem. I was informed that I would have to pay for any roadside assistance and the price,- 400 euros yes 400 euros.HOW CAN THIS BE RIGHT? How can this be justified? When i mentioned that if it was a car fault why would I have to pay he said that all the cars are checked maintenance wise. Now we all know this is just not true.I have been hiring cars in Spain for over 16 years and have seen cars literally hoovered out and then handed to the next renter, and have never seen a car hire maintenance bay for any company at any airport where I have hired from.
I would like to put a question to all the Car Hire Companies in Spain. Why not go back to the way you used to to do business only a few years ago. That is,hiring cars at a Reasonable rate per day which included Comprehensive Insurance. There was no hassle and and dare I say it everyone was happy.
I suppose we know the answer, they obviously make a lot more money with all the 'hidden extras'that are added on, sometimes without the renters being aware.
I would finally add that anyone renting a car should check it over and take photos of any damage.The car i have been given is documented as having 13 dents and scratches? Do not forget to check for the spare tyre, high viz jackets and warning triangle all of which if you haven't got can get you into trouble.

  • March 2016

    Date of hire (month/year)

  • Murcia airport Spain

    Country & City of hire

  • Poor

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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