unexplained charges

Click here if this is your business
Firefly Car Rental
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

Click here if this is your business

Emmanuel308's review of Firefly Car Rental

“unexplained charges”

★☆☆☆☆

written by Emmanuel308 on 07/11/2014

I rented a car from Firefly in May this year at Alicante airport.The desk staff were extremely rude and when they asked me for almost 60 euros more than I knew I had to pay I was utterly surprised.I thought I had hired a car for a total price with arguscarhire.Firefly seemed to have added many extras one of which was fast return -20 euros,taxes for things that had been part of the contract eg CDW etc.They presented the charges so that they were almost impossible to work out in a long list when I expected just one simple payment.As I complained they quickly knocked off some of the extra charges but I still paid approx 40 euros more than I expected too.Dreadful.They never replied to an e-mail I sent when I returned.I will never use them again.

  • May 2014

    Date of hire (month/year)

  • Alicante Spain

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0