written by Emmanuel308 on 07/11/2014
I rented a car from Firefly in May this year at Alicante airport.The desk staff were extremely rude and when they asked me for almost 60 euros more than I knew I had to pay I was utterly surprised.I thought I had hired a car for a total price with arguscarhire.Firefly seemed to have added many extras one of which was fast return -20 euros,taxes for things that had been part of the contract eg CDW etc.They presented the charges so that they were almost impossible to work out in a long list when I expected just one simple payment.As I complained they quickly knocked off some of the extra charges but I still paid approx 40 euros more than I expected too.Dreadful.They never replied to an e-mail I sent when I returned.I will never use them again.
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