written by Hawkinsom485 on 23/09/2014
We hired a car from Firefly from Valencia in July 2014. We were not asked whether we wanted to take out any additional insurance but subsequently my credit card was charged for excess insurance. Their response to my complaint is "tough you didn't read the small print". Well I think a reputable firm wold ask the customer if they want optional insurance and not slip it into the contract without my consent. Needless to say I will not be using Firefly again and recommend others do not either
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