Worst experience ever!

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Firefly Car Rental
★☆☆☆☆
1.2
From 878 reviews
5.0% of users recommend this

  • Customer Service

  • Value For Money

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494Clark's review of Firefly Car Rental

“Worst experience ever!”

★☆☆☆☆

written by 494Clark on 16/07/2014

This was the worst experience I have ever had with a car rental! Although Dollar and Firefly had the same rate, the firefly offered "In Terminal Counter". FALSE! When we called the 800 number for assistance, we were informed we had to get a shuttle. We waited for a shuttle and none were coming. We called the 800 line 6 separate times and were transferred to either be disconnected or listening to hold music for 14 minutes. The first shuttle #21 arrived after waiting one hour only to watch it blow by us with our arms waiving and shouting "Stop". 15 minutes later a shuttle #30 finally arrived. This was ridiculous and I assure you next week when I travel, not only will I use a different web-service to book my car rental but I will Never use Firefly again.

  • 7/12

    Date of hire (month/year)

  • Philadelphia, PA USA

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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