Rip Off

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  • Customer Service

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petepedro123's review of Firefly Car Rental

★☆☆☆☆

“Rip Off”

Written on: 23/06/2013 by petepedro123 (1 review written)

Booked car through do you spain as I always have done at an original price of 200.90 euro, queued for nearly an hour at firefly office, was made to take out extra insurance or could not have the car and pay 101. 00 euros plus iva for a tank of fuel total cost in all was 428.81 euros. got to the car (Astra)looked like it had been banger racing,(and Guttless) went to complain about it and was told' don't worry you have taken out extra insurance, not till I got out of the airport that I noticed there was not a full tank of petrol, called them and was told to email them when I got back home, did and have heard nothing from fire fly and do you spain, talk about grab your money and run. worst and most expensive car hire ever. been going there for 8 years, 2/3 times a year and never complained before. wont use them again.

  • 12/05/2013

    Date of hire (month/year)

  • Alicante Airport

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Spalo's Response to petepedro123's Review

Written on: 26/06/2013

HI I TOTALLY AGREE AS EXACTLY THE SAME THING HAPPENED TO US JUST RECENTLY. I'M TRYING TO FIND A EMAIL ADDRESS FOR THE COMPANY AS I WILL TAKE THIS FURTHER. IF YOU HAVE THEIR EMAIL ADDRESS COULD YOU PLEASE POST IT HERE.

REGARDS,
MS PALO

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Petepedro123's reply to Spalo's Comment

Written on: 27/06/2013

Hi

certainly will put people off from going to spain, there economy will suffer more. I have tried emailing them' but they don't respond, hope you have better luck.

Kind Regards

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Skippy56's reply to Petepedro123's Comment

Written on: 03/07/2013

Hi,

Why don't you pass your complaints on to Hertz? They own and operate their "lowcost" sister brand Firefly.

Check your contract as I'm sure it's with Hertz de España, S.L., SO THEY ARE RESPONSIBLE for Firefly.

Good luck!

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