written by Jenkinslt4 on 29/05/2016
I rented the car in Italy from Milan on 5/17/2016 and returned it in Rome on 5/18/2016. I picked the car from an indoor garage at the Airport. And I bought the medium damage and collision insurance. I did not or could not see any damage other than described on the invoice and I had never hit anything at all, and I parked the car inside the private lot of my friend's place. First, it took me almost 3 hours to find the place where I could return the car. It only said the name of the train station and nothing else. I had to drive around bumper to bumper trying to find the parking lot for Europcar Rental. I could not ask anyone because nobody spoke English.
I finally found it after almost 3 hours in heavy traffics looking for it. They found a small scratch on front bumper which I did not/could not see it when I picked the car from an indoor garage (not a lot of light). I usually pick up the car from outside under sunlight when I rent a car in the US and we usually check the car together with a representative from the car rental company. For that small scratch, I was charged more than $250.00, although I bought the medium damage and collision insurance. It took me almost 3 hours to find the Europcar Rental parking lot so I was about 3 hours late, and for that I had to pay for 2 days of car rental. Total price I had to pay almost $600.00 for about 27 hours of car rental.
DO NOT rent from EUROPCAR RENTAL. A swindle company. Maybe they already know about that small scratch and most people do not see it. They can make a few hundred dollars more from that small scratch. Stay away from Europcar Rental. I could not even ask anything when I rented the car in Milan. She always said "I do not know" whenever I asked her anything, never even trying to find out.
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