Poor Customer Service & Overcharge Issue

Europcar
★☆☆☆☆
1.2
6.0% of users recommend this
  • Customer Service

  • Value For Money

Jenkinslt4's review of Europcar

“Poor Customer Service and Overcharge Issue”

★☆☆☆☆

written by Jenkinslt4 on 29/05/2016

I rented the car in Italy from Milan on 5/17/2016 and returned it in Rome on 5/18/2016. I picked the car from an indoor garage at the Airport. And I bought the medium damage and collision insurance. I did not or could not see any damage other than described on the invoice and I had never hit anything at all, and I parked the car inside the private lot of my friend's place. First, it took me almost 3 hours to find the place where I could return the car. It only said the name of the train station and nothing else. I had to drive around bumper to bumper trying to find the parking lot for Europcar Rental. I could not ask anyone because nobody spoke English.

I finally found it after almost 3 hours in heavy traffics looking for it. They found a small scratch on front bumper which I did not/could not see it when I picked the car from an indoor garage (not a lot of light). I usually pick up the car from outside under sunlight when I rent a car in the US and we usually check the car together with a representative from the car rental company. For that small scratch, I was charged more than $250.00, although I bought the medium damage and collision insurance. It took me almost 3 hours to find the Europcar Rental parking lot so I was about 3 hours late, and for that I had to pay for 2 days of car rental. Total price I had to pay almost $600.00 for about 27 hours of car rental.

DO NOT rent from EUROPCAR RENTAL. A swindle company. Maybe they already know about that small scratch and most people do not see it. They can make a few hundred dollars more from that small scratch. Stay away from Europcar Rental. I could not even ask anything when I rented the car in Milan. She always said "I do not know" whenever I asked her anything, never even trying to find out.

  • 05/17/2016

    Date of hire (month/year)

  • Milan, Italy

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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