written by Iwazthe1 on 09/02/2016
Hired a car from Europcar for 6 days. Which was not the car that was booked. due to the car being so bad I only traveled 28 miles. I had the paperwork that stated the mileage when the car was collected.
Which was also a bad experience. There was a knock at the door one night and my wife answered the door to a lady with her hand held out and said KEYS. Nothing else just KEYS. My wife asked her who she was and she said i'm here for the car. There was no phone call to say they were coming to collect. So I accompanied her to the car. she had a look around it then got in. I asked her if I had known she was coming I would have topped up the tank. She replied with you have only done 28 miles. you will not be charged. then she left.
1 week later I received a invoice for £50.00 charging me for the fuel. They said I had traveled 50 miles. Although the paperwork and the lady whom collected said I had done 28. even so they charged me £1 per mile. that must have been the worst fuel economy I have ever heard of. I sent the Europcar 16 emails.
they finally replied with you have been charged for 16 litres of fuel. That's it.
The petrol station down the road 1 litre of fuel costs 99p. So they charged me nearly £2.00 per liter.
So all I can say about this company is STAY AWAY. I have looked into there reviews and they are SO Bad. I wish i had checked before.
AVOID EUROPCAR. AVOID EUROPCAR AVOID EUROPCAR AVOID EUROPCAR
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Brenda21Brenda's Response to Iwazthe1's Review
Written on: 02/03/2016
I was also charged an extra £400 for 4,0000 miles? I had supposedly done, although I wasn't charged per mile. I had only gone from Gloucester to Cardiff and back. Eventually I got a refund as the mileage had been incorrectly read. Luckily this person owned up for the mistake.........unlike others. Really bad news