Beware - charges added on for no reaons.

Europcar
★☆☆☆☆
1.2
6.0% of users recommend this
  • Customer Service

  • Value For Money

Trev555's review of Europcar

“Beware - charges added on for no reaons.”

★☆☆☆☆

written by Trev555 on 12/10/2014

I recently returned a car to Europecar in spain. The person came out to check for damage and after literally 15 minutes(normally hertz takes about 30 seconds) they showed me a Minor scuff at the lower bottom bumper. I argued that this must have been done before as we had not had any accident or incident. The guy sharply told me I must pay €280 plus a €60 "admin" fee. I expressed my point again. He now got angry telling me to pay or he would charge me another €45. At this point I though that must be illegal. He showed me a form in Spanish that he also told me to fill out or I would be charged an extra €45. The only words I could quickly make out is Polizia and accident. I explained that I had not been in any accident and that I would not be filling a form that is in a foreign language especially with Polizia on it! He said fine you will now get charged another €45 and the matter is now finished. Whilst we were there, there was also another woman having the same problems regarding damage she was disputing that she was going to be charged for (coincidence?). I complained to Europecar when I retuned with no joy. They stated that due to the seriousness of the allegations an internal investigation would be carried out but due to data protection the outcome of the investigation would not be disclosed. Hence unfortunately we are unable at this time to offer a refund. Very convenient! I have disputed the amount with My credit card company who at the moment is sympathetic. I asked them do you get a lot of disputes from car hire companies, her exact words were "we do have a large amount from Europecar" I travel regularly with work and normally use hertz, never had one dispute, they look around the car looking for damage and not trying to find anything to increase their profits! I will certainly never hire from them again!

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